Truist Se Federal Hwy, Stuart

This location gave me a truly racist experience. I have four accounts with Truist and normally bank at a different location. At this location I presented my license and ATM card with a check to be cashed. The teller looked uncomfortable and refused to cash my check claiming it was against Truist policy. I drove to another location and the check was cashed immediately.

Friendly enough, but with four people behind the counter, they should have faster service. It looked like one person was working and the other three were watching. If you have to go here, use the drive thru if possible. The tellers service the drive through, prioritizing drive though over lobby customers. I had to go in to get quarters, but I was told I could only get half of what I needed because the teller only had that much? WHAT? Then go get more, dude. You're a bank!

Worked today with Holly ~ what an absolute joy it was to do my banking with her. She had all the answers to my questions and said everything with the biggest genuine smile. Will be coming to this branch more often.

The worst customer service only two tellers on a Friday waited 1 hour 14 mins to cash a check

Absolutely the worst bank...find a better one. No security, lousy service, can't secure your funds...find a different bank. They are the worst bank I have ever dealt with. No customer service...complete waste of time. Accounts constantly compromised...bounce everything because they freeze your accounts....just the worst bank. Seriously find a different bank if you actually want to keep your money. ATM is always broken...they should think twice about their merger as they can not handle the client's they have now...what a joke. No managers available and covid is the excuse ...

Absolute WORST BANK in the entire world. Not talking about the company, but this particular location!!! EVERY time I come here to do any transaction, I literally have to wait 15-30 min every single time without fail. I’m actually writing this as I sit at the drive thru, been waiting 15 minutes already and haven’t even been acknowledged!! Horrible staff. Avoid at all costs!!!!

New people are not helpful, after being ignored and listening to their personal conversations across the office for 10 minutes about their vacations I was told they could not assist in a wire transfer which the old employees would have accomplished in the time I waited with almost zero acknowledgment of me arriving.