Truist University Dr, Burlington

Until today, loved the staff. Sharize the manager(?) Oh my! Rude, CYA very loudly and told me what I heard and what I was thinking. Spoke over me, said loudly that I was asking for another person's info(!) Lied! Said she knew the the conversation that I had experienced the last time I was in. (From behind a closed door in her office across the room from the tellers) Originally I called for assurance on the security of my accounts that I am moving to another bank.

They really act like it’s such an issue to pick up the phone. This place just altogether needs to get it together

In trying to resolve some online issues, I talked to Leo that works there. I could not have asked for a more kind, patient, and knowledgeable person. He was wonderful. I highly recommend this branch.

Inside service is awful. Tried to make a payment and forgot my stub at home, lady did not want to look my account up... will not be coming to this location anymore.

Made a typo on a $20,000 certified check. Waited to get a new check and when the payee attempted to cash it, was told it didn't exist, despite being in hand! Payee had to spend hours trying to get the money. Truist is no prize and this branch is absolutely terrible.

Not one to write Google Reviews, but disgusted with Suntrust Bank. Never tried them before, but this time. Never again. Stay far away. Took a significant amount of money from my wife's grandmother to open an account. 10 days later, I found out the account has been closed for no reason and they can provide no explanation at all, including the Branch Manager. Just say that the funds in the account will be returned to us in the mail in 14 business days. This lady trusted this institution with her money and had not made a single other transaction. Yet they lock up her money for at least two weeks and can't even tell us why. I have never in my life...will do my best to keep others from Suntrust and experiencing this. Corporate told us to go to the branch, and the branch couldn't give us any information either. Now I'm just praying the money shows up...eventually...

Professional services with a friendly atmosphere. Not a large branch, but that's what I like. I know the employees by name, and they know me!

I love this branch! The staff is always very warm and friendly when myself and my family go in.