Tower Loan Manchester Rd, Ballwin

I like the convenience of them sending you a check you can deposit if you want a loan. I wish they had an email for correspondence. I work 12 hours overnight and sleep during the day. I would prefer that they sent emails when they want to correspond with me instead of calling me during the day and waking me up. Also having to pay a $2.95 fee to pay online seems excessive.

Beware of doing business with them -- if you are 30 days late, they show up to your house unannounced and tape letters to your door. Understand it's my responsibility to be on time, but understand that it is their responsibility to send notifications through official channels and NOT show up at your home like you took a loan out from a kingpin on the street. Also, they are incahoots with Ashley Furniture. Their salesmen refer you to this under the table organization even if you are approved for something with more favorable terms. They play the word game "no interest" best deal. We were lied to about so many things with them. Avoid at all costs unless you are desperate (which we were not, we were mislead).

Tower Loan has helped me out during some very tough times. The staff and management are always courteous and have great customer service! I would highly recommend anyone who needs financial assistance to call the location in Ballwin.

I went there for job interview and I was very nervous, but Miss Alexia was very nice and she is really energetic, she talk to me like I’m her best friend. I really love this company Thanks guys!

Harassing my entire family calling their cell phones and work phones to try to reach me. They call me 500 times a day. I will be hiring a lawyer.

Absolutely 💯 percent best customer service hands down! And I don't just mean "a couple of people" THE ENTIRE TEAM @ The Ballwin Location is extremely knowledgeable, professional and personable. Customers of Tower Loan are treated with dignity and respect. It's a truly comforting feeling to be recognized by your voice! Tower was recommended to me in 2020 during a furniture purchase. And I am so greatful. An A-1 establishment from day one. I for sure know that I'm going to continue to have a prosperous relationship with Tower Loan and I certainly would recommend Tower Loan to anyone for their financial needs as well.

I received a check in the mail I deposited in my account. A week later I was amazed to know that it had cleared. When I went in to fill out paper work the staff was amazing. It was quick and easy. I would recommend Tower Loan to anyone!

On multiple occasions, I heard the Branch Manager talking about other employees and not in a kind way either. Very unprofessional work environment and after hearing her speak like that, I took my business elsewhere. She looked high as a kite every time I came in too. One day around noon, when I left from paying, she nearly hit me pulling into the parking lot, as if she didn’t even see me. She is reckless. I will never do business there again. She needs to be fired.

I was offered a loan via mail and I cashed out on the loan. Before my 1st payment they offered to let me refinance the loan and get another loan with a promotion they had going on. I did it and they were very helpful and professional. The only thing I didn't like is when I called just to let them know I was gonna be late the lady that answered the phone took it upon herself to see if I can refinance again. She would not let me tell her that wasn't my reason for calling. The loan manager got on the phone and I had to tell her all I wanted to do was let yall know I was gonna be late on a payment. She was cool and noted the account.

Savannah went above and beyond to accommodate my disability. I appreciated that so much.