TitleMax Title Loans Bessemer Rd, Birmingham

Ms. Scott is professional and polite with a great sense of customer service.

Wow! After dealing with the General Manager Andrea in getting the proper paperwork to take a title loan out on my car I never would've thought I would receive the service I received on 6/3/21 at this location. Ms. Andrea was not the representative I interacted with. This worker was letting a previous customer out of the store as I was walking up. She locked the door back and disappeared. I waited 10 minutes when she didn't return. I called the store. No answer. I waited another 5 minutes and knocked on the door. Still no answer. I googled the next closest location to fgure out who was there. The rep who answered the phone was trying to figure out who was working at this location. She asked me about the vehicles in the parking lot. As i was telling her the rep came to the door rude. Saying she was calling the police on me because that was her car I described she said she was a child of God and that she had to use the bathroom. She kept the door locked after I kept telling her my fiance was at the door. She was so unprofessional and disrespectful. I WOULD NEVA DO BUSINESS THERE! I ended up leaving and it took a lot of self control. I know the pandemic got businesses hiring any and everyone but TitleMax needs to let this one go or put her through Customer Service training and make sure she understands its importance in her job to respect the customers.

Chris Had Exceptional Customer Service Skills ‼️ Helped Me Tremendously Will Definitely Recommend‼️

Had a great experience with Title Max at Five Points. Chris Ford helped me out tremendously.

Jasmine at 5pts location is simply amazing! Very helpful, and always willing to help me.

Chris offered a very professional customer experience. Thank you for all of your help!

Excellent customer service. The staff and managers are always pleasant. They make the process easy to understand and they are very patient. The whole experience from beginning to end was great.

I am 100% satisfied with my recent visit to this TitleMax location. The atmosphere was inviting, and the manager, Shametra, gave me a very accommodating customer service experience. I would recommend this location to anyone, and I intend to visit again if I need assistance. Thanks.

I had a very good experience, the women there were very nice and the service was great. The atmosphere and the customer service was awesome. You have great ladies working there.

I came in with one amount in mind but Ahmad got me the amount I really needed. Thank you so much for relieving a boatload of streets. Not to mention that even with other customers he was able to get me in and out in a very quick yet effecient timeframe. I definitely recommend this location for your next title loan!

Chris was the most professional, title agent I have met! Chris should get a bonus or a raise! I think he can show your other employees customer service skills!

Jasmine was so nice and very professional. She had the best service ever. She was also very quick!!! You go girl!!!

Customer service skills are very outstanding. My representative Andrea was so sweet and helpful. Answered all questions for me. I will be returning if I need to in the future!

Chris was very helpful and had great customer service

Chris thank you for your help God blessing is on you

Shametra was very pleasant and helpful! Service was quick and professional. Clean atmosphere and very knowledgeable of all policies and procedures. Everything is straight to the point and Shametra was very eager to answer any questions I had. I'd recommend THIS location to anybody needing a title loan.

Ahmad and Andra along with the whole crew are awesome, they will get you in and out fast.... Update!!! I came back on a Sat at closing time and Mariela got me in and out, they are awesome....

Ahmad and Andrea has great customer service. They was nice and understanding..Very patient and I was very happy with my service 🥰

Ahmad was a very great help And very supportive of the service that was given to me and regardless the circumstances at the store at the time he made it feel as if the store had just opened!!!