Third Federal Savings & Loan Detroit Rd, Avon

The bank made a mistake when issuing a check to me after closing an account. The teller was very nice, but the manager was incompetent. I had to drive all the back there because they made a mistake and gave me too much money. Then it took over an hour to issue me a new check. The manager was reading some sort of written instructions as he had obviously never done it before. I would think managers should be trained in that sort of thing. The teller was more knowledgeable about it than he was.

As a first time home buyer, I highly recommend working with Third Federal in Avon, Ohio. The process was transparent and straightforward, unlike some of the other mortgage lenders I had encountered during the home buying process. I worked directly with Barb and had a great experience with her service. The loan interest rate offered was the lowest I found available.

Fairly large branch, nice employees, and I have found pretty good rates. Third Fed is a regional bank specializing in mortgages, they aren't your global all things bank. I like them for a mortgage provider and checking account, both have good rates.

I’ve been with Third Federal for over 25 years now and have no intention of going anywhere else. I always get polite and friendly service and if I ever have a question they are always helpful and treat me like a life long friend.

I had a mortgage loan through Third Federal which I established in 2009. In August 2016 I contacted Third Federal to request either a new loan or a refinance. I needed to buy out the 2 other parties who were co-owners of my home. I was not asking for additional money. I started the process on August 12, 2016. A home appraisal was done/in process by August 15, 2016 and all information was sent to underwriting. FIVE (5) weeks later my loan was finally approved by underwriting. It then took another month and half and getting our lawyer involved to draw up all the closing paperwork because the bank refused. Plus we had to work with the title company on our own. The bank did not assist us at all in any of the closing documents. We ended up paying extra money for our lawyer because he had to do extra work that the bank should have done. I paid $4,439.99 for closing costs for the bank to do nothing. I didn’t close on the loan until November 7, 2016. This process should have NEVER taken this long. At one point the loan officer contacted me to let me know that the loan would be expiring if we didn’t “close” by a certain date because the interest rate is only good for 60 days. HOWEVER, FIVE (5) weeks of those 60 days was eaten up by underwriting, something I had absolutely no control over. On top of all this I received someone else’s loan documents in the mail. I scanned them and sent the over to the branch but have yet to receive a reply. I am wondering who was sent my load documents.

My refinance with Third Federal Savings & Loan was taken care of quickly, professionally, and with great care. I highly recommend my loan administrator, Debra Seely. You would be hard pressed to try to find a better bank to refinance with at their low rates and closing costs.