The Big Lot - Car Credit Prospect Ave, Kansas City

Lupe was the best! We will be back anytime we need a vehicle as long as he's there. No salesman gimmick! Truly awesome customer service! He didn't try and push me into a car. He even told me he couldn't get what I was lookin for in my price range. He wanted me to get the best deal I could if I could find it even if it meant he wouldn't be the one selling me the car. What salesman does that? An honest one! Best car buying experience hands down. Thank you Lupe for the 2016 chevy Malibu!

Byron is awesome will go above and beyond to get you approved was very nice and professional. I would recommend him anytime. Thank you

Excellent service I work with Lupe he went above and beyond to get me in a beautiful car , after everyone turned me down , I was there maybe 1hr I would definitely recommend my friends and family and ask for Lupe , However , the whole crew is awesome and so kind they are phenomenal , Lupe got me in a car after I just finished bankruptcy my credit is horrible ,However, my new car is no junk runs smooth no problem and I am loving my car thank you Lupe and The big car lot family

I don't know what they saw but they wouldn't work with me. Have steady income not affected by covid as a veteran with a disability. I would have been a good customer, commercials are misleading.

Our dealer Lupe was one of the most helpful salesperson’s I have ever encountered. At every step, he made sure we were taken care of. This was one of the best car buying experiences I have ever had. I cannot thank him enough.

Do not come here no matter your circumstances store manager is super rude and doesn’t show any concern. Got a vehicle 6 days ago and problem with power steering & engine. Upon listening to my concerns about car before having it checked he tries to convince me that cars usually do that if they sit a few hours. After sitting for 7 hours waiting for car to be fixed store manager comes to me saying the mechanics are unable to put new steering pump by today so I have to find a way home. Very nonchalant & arrogant people that feed off of genuine people in need. You can tell by their responses they deal with this every day & do not care.

Lupe gave us the best deal, crunched some numbers and got me in a great car! I highly recommend this place to anyone looking for an honest experience. Definitely walked out feeling like family, love The Big Lot!

Best experience I’ve ever had buying a vehicle. Lupe did an amazing job helping me get the right price I wanted. Highly recommend them!

The Best quickest car service ever !! Lupe was very upfront & helpful the entire time !! He was determined to get me a vehicle that I was absolutely happy with & loved & he did just that !! I 10/10 recommend The Big Lot !! Ask for Lupe .

Lupe was amazing and couldnt have got in a car without him! Not only did he get me in one but made sure the whole process was fast and easy! Super nice guy and got the perfect fit for me. Would recommend anyone should go to him!

I had the absolute best experience here! I was hoping to get into a nice reliable car, but ended up in a 2019 with all the bells and whistles at an affordable payment a month and they worked with me on my down payment. Chris from sales was absolutely amazing! You have to go see him!!

I met with Bryant and he was a pleasure to work with. Not only did he get me in and out faster then what Jeff Fulton says on the radio ad he was friendly, courteous and straight forward. I recommend Bryant when you walk in and he will get the job done.

They don't do tires! Sold me a way over budget, way over priced 2005 I have had one tire fall off in traffic. One blew on the highway, and the third just deflated overnight. Not happy at all with what we arranged and the SUV has no shocks, everything is rusted out horribly. Things you're not told before you buy. Want to charge me $80 to diagnose the car for a button inside they told me to "push it all the way down," to fix and it fell inside the panel! Now they want $350 to get the button back out?! Will NEVER do business with them, again. Would NEVER refer my worst enemy to these people I've had to drive every other week to pay them "cash" until the "option to pay online" finally became available, which no one bothered to tell me about until 2 months after it started. Their phone message says "one low monthly payment," but they are asking for payments every week from me. Extremely fed up with their lack of service and level of care for customer satisfaction! We went in with a budget of $8,000 and left in a $11,000 problem.

I was in desperate need of a car a few years ago to get to work. I had just moved to KCMO and started a new job and these guys took a chance on me. I drove it for 3 years loved everything about the car it ran great and never had any major issues. My boyfriend and I decided to find something bigger so we stopped in to see what they had available. Bryan was awesome to work with. Hes laid back and easy to work with. I can't stand high pressure sales tactics and tend to walk away when I get that feeling. Bryan never made us feel that way. We bought a jeep that day. The next week we decided it was time to replace my boyfriends vehicle. Bryan was so comfortable to work with we gave him a call and now we are the proud owners of a Ford Fusion. We knew buying 2 cars in a week was going to be a challenge. Sam worked hard to make it happen. I was able to get bank financing on the car to drop the payments and fix our credit. We will be referring everyone to them for all of there car buying needs! Thanks So Much Sam and Bryan, Tanya R and Sam S

Very very disappointed for real water pump three times in a row I got the car on November 10th & the guy says hopefully they will have it fixed 6:30pm the shop closes then says 5:30 pm so gotta get car tomorrow dam shame !! Don't come here you will be very disappointed ...😡😡😡😡😡

Lupe really looked out for me. 💕 He found me a car with low mileage, and my monthly payments work with my budget. I really appreciate him looking out for me. 🙏🏾 I really love my car! Thanks Lupe! 💋

My experience at The Big Lot was awesome. I bought my first car and it was at an affordable rate. David was happy to show me around and help me find the best choice for the money I had to work with. I have never been to a dealership that was on the same level as The Big Lot. Their cars, customer service, and deals are superior to ALL competitors. They've been in the business for a while and the experience shows. I would give them six stars if there was that option. :D

My Experience at The Big Lot Car Credit was amazing from the staff to the time we were in and out. They truly value their customers. They also listen and respect the decision for a certain make and model of a car they work around the clock to get you in the ride of your choice. They truly live up to every word of their oath. Thank you David Amber J and Mr. Sam for being the people people's thank you so much my family and I are really enjoying our new 2008 Ford Edge. We are truly grateful and blessed to have had such an amazing experience that's worth bragging about.

Lupe is the best. I called he told me come down I will get u in a car and he did just that. The finance lady (did get her name) also was fantastic and very helpful. Thank you Big Lots

DO NOT!!!! I repeat DO NOT go to this place. The cars are junk. They want you to pay, pay, pay but they don’t want to fix anything or try to understand that u can’t give them all your money for issues u been having with they car from day one. I believe they do something to the cars to get through the test drive.

Hubby just bought his first car from big lot car credit. I highly recommend going there. Especially if you are in desperate need of a car with bad credit. Go see Lupe, he was awesome! Great personality and fun. Next car we buy we will be going to see him. Thank you Lupe!!!

LUPE was amazing and such a good person! Helped make our progress easy and smooth ! I am recommending him to everyone !

The best car buying experience i have ever had. Lupe went above and beyond to get me in the car i wanted and the car that was the best for me. Very honest. Not pushy. I did not ever feel uncomfortable whatsoever like i have at other car places. For first time buyers this is the place to go because they are upfront and honest and you know youre not getting screwed in the end. 5 stars! Ask for Lupe!

They did all the advertising and tell me to come in but they really are not going to help you at all. They have a commercial on the radio every 10 minutes they have that goofball with the microphone standing outside their building on the radio like they're going to help you but it's a waste of time they didn't help me and I had money down and all of my info and they turned me away

Worst experience every! Customer service was great during the sale, but two months after getting the car it completely stopped on me. I was still within my warranty period, so I contact them to come get the car & look at the car. I was told to pay to get the car towed as well as paying the mechanic to diagnose it while I’m still within my warranty. I financed cars before & every time I had an issue, it was handled fairly & quickly! I wouldn’t recommend this place to anyone. It’s a reason they don’t follow all the rule there. Horrible place!!!!

I am very SATISFIED with the lot as a whole but Lupes was really AMAZING.. He really worked with me to get the BEST deal & a GREAT vehicle 😎👍🏾😊.. TRUST when you go & see him u will leave HAPPY ..

I recommend them 100% ! Bryant was so kind and up front and made the process fast and easy as possible!

Lupe was my sells man and he not only got me approved when everyone else denied me but he got me approved for a 2018 chevy Malibu and I love it he was awesome and I appreciate big lots.

I have been a customer of Big Lot Cars for a little over a year now and I have always been on time with my payments. I have never given these people any grief or excuse about my car payments. Today I called to let them know about my keyless entry, that it is glitching and causing problems with starting my car (push button start). The office manager is completely unsympathetic and very rude! She stated "You are in Bankruptcy, so it doesn't matter, go talk to your lawyer". I couldn't believe what I was hearing! Understandably if there isn't a warranty on the car, of course I am responsible for repairs and such, however, for this woman to use my bankruptcy as one of the reasons is DISCRIMINATION! I caution those that are considering getting a car from these people, they DO NOT take care of there clients! P.S I wouldn't have provided any stars if it was available!

I had great experience with buying my first car at The Big Lot. At the big lot car credit I was always greeted with a smile and they made it easy for me where I could afford my monthly payments. That very same day I was able walk out with the car that I really wanted. They have great customer service and are always ready when you need make a payment or something simple as answering a question. I strongly recommend The Big Lot to anyone else looking and searching for the car they want. They make it easy for you to afford and are ready when ever in need. Thanks Big Lot!!!

So far I am financing a pretty decent car. A little over priced for the year and mileage, but nothing extremely abnormal. I receive compliments on my car all the time, but I do like that it drives well. Had a few problems at first but Big Lots helped me through it. So my overall experience at Big Lots...I am very content with my little car. She's part of the family and we are almost 6 months in. :)

Going to the Big Lot Car credit was the Best desicion ive made! Bryant helped put me in the car of my dreams! Im absolutely inlove with it! The process was super easy and the staff is very welcoming and friendly!! Five stars for sure!!

I NEVER WRITE REVIEWS, DO NOT BUY A CAR HERE. I was lied to about and manipulated during the sales process. I was involved in a car incident, I had liability insurance,with the , repair coverage they provide and charge extra per payment. When I dropped my vehicle off to the lot to be repaired , my car had the tags I just purchased placed properly. I waited two weeks for car to be repaired still had to cover my payments, with no vehicle. Once I go to pick my vehicle up , I notice my brand new tags are missing. I question the manager about my stolen tags, he informed me that , he’s not responsible for the tags. He then stated that I was lieng ,that the vehicle had no tags. I had to pay out of pocket for brand new tags , depsite filling out a police report for them being stolen. The repair was to the front end of the vehicle. When I went to wash my vehicle a couple weeks later, the new repaired areas , had paint peeling off just from washing. That wasn’t a issue before this horrible repair paint job. So this has been a huge inconvenience for me, I’m paying way to much ,as is, for the year and make of this vehicle. When I call to make payments , I’m hung up on and placed on hold numerous times before I can make payment. This has been one of my biggest regrets doing business with the big lot. The staff and management is very rude and manipulating. I NEVER WRITE REVIEWS! I thought I’d share my honest experience, to help someone else avoid these issues.

I bought my 2011 Camry from these people in 2012, and I have to say... the lot looks shady at first, (it's in a shady/skeevy area of town, so that's unfortunate), but the Big Lot was never anything but great to me. You would think, based on the surrounding area, that the lot had to be full of scam artists, but this place turned out to be ALMOST too good to be true. I worked with Jay, and he was personable, kind, friendly, and flexible. He kept in touch with me every step of the way, and made the buying process actually what I would consider fun. The man who did my financing paperwork was brilliant, and somehow managed to get me - who had never had a credit score worth a damn (read: over 500) - financed through Chase Bank! The car I got from them was in perfect condition, had low miles, and the bumper-to-bumper warranty was awesome. I love my car, and I would come back to this place again if I needed another. Don't be scared by the neighborhood -- give them a try! If your credit score is garbage and you want a nice, newer car, there really isn't a better place to go.

Last night, my fiancé and I purchased a car at Big Lot Car Credit. From the moment we walked on the lot until the moment we walked off the lot (10 minutes after closing), we were taken care of. Our experience with LUPE (sales) and SAM (finance) was absolutely fantastic. Lupe maintained constant professionalism and assured my fiancé and I that he would get us into the vehicle we love with payments we could manage. He absolutely delivered on that promise! Sam worked tirelessly for about an hour and a half straight to find us an interest-rate low enough to keep our payments in line. He was efficient, thorough, and well-organized. Not only are we excited for our brand new Kia Optima, but we will absolutely be going back for all future vehicles! Thank you! -Mike and Anjelica