Texas Bay Credit Union Wallisville Rd, Houston

Mary did a great job helping me with my loan verification. We ended up not buying the car we were looking at but I'll always come back to Texas Bay Credit Union. Again, thank you Mary for the extra effort in making this all come together. Blessings

Honestly feels more like a regular bank than a credit union considering all the fees they charge, worst Bank I’ve had so far. They charge a monthly fee on each checking account so if you’re like me with multiple you’ll be charged 6-8$ EACH account plus you have to keep a minimum in each. Don’t want to pay a monthly fee? Then you will have a very high minimum balance to keep in that account. Oh you want to close your account? That’ll be $18. Oh you want to take all of your money out and keep it open? You’ll still be charged monthly and owe the bank money still. There’s way better credit Unions out there.

The clerks are friendly & very helpful, especially Raul.G. He has helped me & my family on several occasions. There was a long line & wait to get up to the clerks.

I want to acknowledge Carlos G at the Wallisville location. I walked into his office recently. He immediately mapped out a plan that would meet my needs! I began to work and was unable to goto the bank in person. So, He did everything electronically over email and phone. I was able to obtain a personal loan to pay off debt! He executed this transaction with ease! I am very thankful for Carlos as he was patient with me and answered all of my questions and concerns! He’s very professional and informative. Keep up the great work and continue to do what you do!

Mary and the team at Texas Bay Credit Union are the best. Stop by or go and see them today. Need to open an account, making financial decisions. Go check them out. Tell them I said to stop by.

Mary Green was beyond amazing! From the moment we walked through the door we had amazing customer service! So happy we made the switch to them!!!!

Ms. Mary had some amazing customer service skills. She was awesome and very helpful!!!

Please go check out Texas Bay Credit Union!!!! Ms.Mary customer service was awesome!!! She helped me so much !!

Texas Bay Credit Union’s Mary Green was very helpful in my getting a checking and savings account set up. Ms. Green was further helpful in getting my vehicle refinanced so I could get a lower interest rate. I was also able to consolidate my credit cards. I wish I had made this move sooner.

First experience: I was assisted by Carlos G. for a auto loan. My experience was just ok, but also a bit disappointing on a couple of points. First one being a wait time on payment and documents being sent to the dealer during the time of purchase. I was left waiting for nearly 2 hours, after being told I will be receiving payment shortly. I called approximately 2 hours later to only be told he was on break. Fortunately the dealer was accommodating during the waiting time. Secondly this is a BIG concern to me and should be for others. Make sure you're reviewing signing documents. They will automatically place in a guaranteed cost of life and disability insurance without explaining it or giving option to opt out. They may say that your apr point will increase to sway decision, but at least you will have the option to say choose. In my case it was an increase cost of the vehicle $3111. It's unfortunate my set expectation APR increased because I needed to cancel this within 30 days, but at the given time being there already for many hours I was ready to go and sign due to prior important engagements. I cancelled at a later date when time was available and this is when I discovered the increase in APR percent. I originally chose them to streamline the purchase and get a better APR but even with having outstanding credit it is 4.299% under these circumstances.... Services are mediocre and to deal with the hidden fee concept with the bank and not the dealer says something.... all in all give yourself time when making big purchases and dealing with banks or sellers. Banks have turned their bankers into sales employees rather than bankers, so I understand quotas. My experience with carsandpickups.com was a great fair price and no haggle experience, as always know how to look over a vehicle or have a professional assist as well. Update: After having this experience with this location Maria C. Assistant branch manager reached out to help make it right. She corrected documentation for the cancellation, including the APR. While Carlos increased it up to 4.299 after cancelling the protection plan, she lowered it back down to original 4.099 stating it shouldn't have changed based on opting out. Maria is very pleasant to work with and does an excellent job with customer service! Thank you.

Stay away... from refinancing vehicles at least in this location.. hiden fees , paper work wen missing , always a mmmmm or idk or just change the conversion to not worry about the issue ... Had better service from previous financing company that's seemed to be on the other side of the world......

Mary and iris helped me with my car loan and consolidating my debt. Both of them where on top of their game and it was an easy and pleasant experience. Thank you Texas bay and thank you Mary and iris.

I got a personal loan for vacationing. They were very good at explaining the loan along with payment options. Over all a good experience.

One of the most fun and informative bank experiences I've ever had! I came to open a new account and Elizabeth G. helped me so much! Although she was new, she did a wonderful and superb job in explaining every step I was taking. She was very considerate and even gave me advice as I was opening a new account. The ambiance of the bank was overall great and she made my experience even better! Thank you so much!

It doesn't make since every time I come to the channelview location it's long wait periods before you get help customer service is very poor.