Tennessee Members 1st FCU - Oak Ridge Branch Administration Rd, Oak Ridge

I have been with Members First for close to 20 years, even when they were Oak Ridge Federal Credit Union. Recently (in the last 2 months), they have evidently redone their whole banking system. I have checking and savings with them. I have direct deposit from my payroll. Since the change, almost every weekend, my account gets frozen, due to ACH debits, being drawn from my savings account, instead of my checking account. Until the change in the system, I have never had this problem. They have charged me over $430.00 in NSF fees, even though I have spoken with them to make them aware of the problem. Due to their charges, they have compounded the NSF fees. They no longer care about their members, just “greed” to collect unearned funds from their members. I have requested to speak to the bank manager and have left several messages for her to return my calls, in which I’ve never had a return call. I used to highly recommend Members First Credit Union, but no more. It seems that their are better choices for banking in Anderson and surrounding counties these days, such as Y-12 Federal Credit Union, who has their staff well trained and very efficient. They are very pleasant to deal with and are willing to help resolve any issues in a timely manner. Sorry Members First….you are no longer a place that places priority on its members.

Would not recommend My family had used this credit union for well over 35 years they even opened an account for me when I was born. We live in Norris and yet we were more than willing to drive here. No longer! A shocking number of inconsistencies and discrepancies over the last few years along with a eager willingness to nickel and dime their members has broken the loyalty I had (through living in 4 other states!) in this organization. I closed my account and took my money elsewhere. Edit additional info: I spoke with a Branch Manager before closing my account. Forgot to mention in my original post that in spite of having signed up multiple times for paperless statements I would continue to receive monthly paper statements. And now that I have no longer been a member of this credit union for some time I am still receiving email updates which seems very peculiar to me.

Just completed a fabulous experience transitioning an existing auto loan from another entity to Members First... better interest rate, seamless delivery and personal service. Thank you Dana!

This is a great credit union ! Very professional and I never have to wait in line !

It was easy to open a new savings account. The team that I spoke with were very pleasant. They made it a very painless experience. Thank you.

A perfectly fine credit union with free checking accounts. We don't have a lot of other financial dealings with them but we have generally been happy with them over the last 20 years.

The worst financial institution I have had the dissatisfaction of dealing with. They have falsely reported on my credit report on multiple occasions and refuse to fix the latest errors even though their records show I'm correct. They lack proper training and are unwilling to work with paying customers. I want to warn people they are wolves in sheep's clothing.

Have had an account here for at least 15 years with no issues.