TD Bank Haddonfield Rd, Cherry Hill

Rashid Mincy provides a great customer service.

I went in after I noticed fraudulent activity on my debit card. The rep did not ask me for any identification nor did she confirm my address. She only asked for the old card and acct #. I was a former CSR so I know that's basic info. I could've been anyone. She attempted to try and upsale me on a credit card that I had no interest in. Read the room. Ppl with fraud on their accts are most likely anxious and not interested. Afterwards I realized the new card had my old zip code attached when I made purchases online. I had to call customer support to have it corrected (again) even though I updated my address with TD over a year ago. This could've been avoided had she verified all my info. The only saving grace is when I went in a few days later because after the card was closed I still saw fraudulent activity. The rep was much better and very helpful. Her name started with a K I believe. She assured me that the activity I saw was from the previous card and that my new card was ok.

Horrible customer service in this branch. Tellers leave you standing around clueless and don't have the decency to say something as simple as "good morning, I'll be with you in a moment" so we don't guess who's the active teller(s). Slow drive through as well. I've had a MUCH better experience further east at the branch by target in Centerton

Everyone in here is so nice and I have never had a bad experience. I go to Rashid for all of my banking questions. Extremely polite and always helps me out every step of the way, making the process much easier. My favorite TD Bank in the area!

Sadly the worlds most convenient bank has turned into the most inconvient bank. We are 7 months into Covid and they still have not increased their bank hours, opening at 9:30 am and closing at 4 pm. With the shortened hours, people pile into the driveup lanes and wait in many cases 30-60 minutes to make a deposit. You still can not go inside the bank without an appointment. The whole country is working, side by side with our co-workers and customers, it is about time TD Bank does the same and gets back to banking and start resembling the bank that they were before Covid. Please!

Terrible nickel and dime you bank.

I had just come from a different TD bank branch that wasn't able to help me because they were misinformed on ID rules. This branch helped me with no issues.

Another hour of my life lost to this TD bank. I’d really like to give 0 stars! Only 3 drive-thru lanes open, cars backed up almost to entrance, as no one is moving. Wasting my gas but at least I’m charging my phone. Commerce bank was so much better!!

If I could do no stars I would, after a deposit was done on Friday, funds were made available. Saturday we made a withdrawal without a problem, I go to withdraw again, different day, different teller, she said because the check may be returned she couldn't give me the money as she didn't feel comfortable. Mind you all checks are always going to have the same risks and if so I would be the one stock with the fees. She asks another teller, who tells me to go back to the branch that did give me the first withdrawal in the middle of the storm with every road flooded, when I asked why if they are the same bank, he said they have different rules, when I asked if this is going to happen every time they said yes and when I asked when I could use my money they said another week even though the funds have already been availble. Worse customer service. I drove to the Cinnaminson branch and they were extremely nice, teller checked everything unlike the first two who can't do their job, and took care or everything without an issue. Do NOT go to this branch, they have horrible customer service.

The Fair Credit Billing Act (FCBA) as well as the Card Agreement for TD Bank Cash Rewards card dictates that a dispute can be filed with account info, amount disputed, and reason. After I provided all this information TD Bank decided that they did not want to follow both the terms of the contract or federal regulations and informed me they threw my dispute away without creating any type or reference of a case. Upon calling TD bank out on this they informed me that they won't be accept any disputes. Again a violation if federal law. After asking to make a complaint they put me on hold for 2 hours and then hung up on me. This has been going on for about half a year.