TD Bank Marcy Ave, Brooklyn

Horrible experience. Was told I could get a printout of my account statement y waiting online then after waiting online The teller tells me she can only go back a couple of months. 50 minutes later nobody was still able to help me just get a simple print out and now I was an hour late for work

If you live in the area, you already know this Branch is Small for the amount of Traffic that comes through Day in & Day out. With that said, I have always received great customer service & respect. Today a Representative named Michael assisted me, while multi tasking in helping other colleagues & customers. Even in an overwhelming situation, Michael stayed Very Professional & efficient in helping me with my accounts & Business.

Michael Gomez has been so helpful and accommodating. He has provided unmatched customer service and professionalism. Going to the bank is no longer stressful for me because I know Michael is there to help with all my banking needs!

I’m very surprised to see such negative reviews for this bank. I’ve been banking at this TD location since 2016. I recently moved to Brooklyn Heights and had to utilize the branch near my new home...well, it was a horrible experience and they were completely incompetent (at the Montague Street location) and I decided to call the Marcy Ave branch to see if they could help me change my name on my account (I got married) even though I currently do not have an updated ID due to the DMV being booked up for appointments...i had every other required document except for the new ID; luckily for me the manager ok’d the name change and was totally fine with me only having my marriage license, updated ss card, birth certificate, and old ID. The woman who helped me was incredible...very nice, helpful, professional, understanding and competent. She was absolutely awesome. I highly recommend this branch. I’ve had nothing but great experiences here. Don’t listen to the bad reviews, seriously!! This is a great branch with excellent staff. Even though I’ll have to travel, I will only be going to this branch if I need to go inside and talk with a teller or banker from now on because they really are the best!!

Truthfully deserves 0 stars if there was such a thing. Horrible customer service. I walked in to deposit money into my account and all atm’s we’re out of service. Such a disgrace. This would never happen in a predominantly Caucasian neighborhood. There were still customers inside being serviced and I asked to be let in due to the fact that I was being inconvenienced. The manager refused to let me in. I had bills to pay and chose not to go to the ATM near my job in Chelsea to patronize the branch in my neighborhood.. Big mistake. I will be closing my account with TD bank. Absolutely disrespectful to loyal customers!

The line are long customers service AJ is very rude & nonchalant as if he does not want to be at work. Even though they say open on weekend for the public's convenience. It usually only 2 people handle customers. This location is slow it about 45 minute wait. While other employee are looking pass customers or standing around having conversation with each other. There are never any checking deposit slips available in the front for customers convenience there are different reasons why customers doesn't have or want a bank card. At least make it convenient for customers to come do transactions.

I really didn’t want to give them a star but it’s the only way to write a review. They are really slow.. I was waiting for like two hours just to get them to unlock my account. They kept walking away and getting up.. like they didn’t have people waiting on them.. it smelled really bad and people had there shoes off. One lady kept repeating, “ thanks for being Patient, we will be with you shortly”. Plus the tellers kept talking to each other. This is sooooo great for business TD so great.

Worst bank in the world. Be prepared to wait a long time. 5 people behind the counter and only one person working. Yikes. Switching banks today. As a business owner. I would fire everyone. No sense of urgency and they look at you like you are a zombie.

This is literally the worst TD Bank Branch I have ever entered. The wait is always over 30 minutes. I waited 45 minutes to replace my debit card, just for them to tell me the machine wasn’t working. The ATM machines have force deposited my checks on 3 different occasions.

Horrible Experience! No Humanity! May you give me a mask? NO GO OUT ONTO THE STREET, barked the security guard. I'd like to speak to the manager. Manager go to the street for a mask UNHUMAN TD BANK. Bank of America kindly distributes masks.

Slowest Bank, I've ever been to, had an appointment for 3:30pm and I haven't been called for over 2 hours.

My experience at the March Ave Location was my BEST experience with TD Bank yet! I have only had TD about 5 months and I had been having a lot of issues with the service provided to the point I was about to close my account. Yesterday I called customer service trying to get an appointment the same day to open my Business Account for my PPP loan, I was told no appointments were available. I went to this branch anyway, and I ran into Randall Atkinson who was helping another client but took 10 mins to hear me out. He then gave me an appointment about a hour later and I was able to successfully set up my Business account and received my PPP loan this morning! Without him I would not have been able to receive my loan, which my business really needed! I’m super grateful for his help and the time he gave my situation. A really nice guy!

Very Bad service and unwelcom ppl and not professional, im thinking change bank for Real and take all my Money ,

This place is awful. Soooooo incredibly slow. No one was friendly to me like they say in he commercials so much. It’s like the purposefully move slow, if they had a person helping the line move along that would’ve helped. Also there is no reason there should be 1 person at their desk talking to a client for over 40 minutes or they’re over 10 people waiting in line now.

This brunch is so slow, if you need customer service you have to fro more than an hour they faster to speak to someone takes 45min. Plus many of them are rude and they lie a lot. Worse place ever

Been waiting for 2.5 hours. Josie (cant really read her name) had the nerve to ask me to move seats because I was undermining the confidence of her customers. Absolutely terrible. Branch on bedford is 100x better. Hope they fire the manager and this associate.

Wow.. It's the worst TD in NYC. 10 people on line and it has not moved in 10 minutes.. Where is the district manager, 2.1 rating... Bad.. Bad management