TD Bank Central Ave, Albany

Used to have a wonderful experience at the location, but now its TERRIBLE!!!!! I came into the branch because I had been trying to use my credit card out of state for 2 days and calling the number on the back of the card hasn’t been of any help. Michael Houghton began to assist me with the issue and told me my card was inactive, I asked if he could help me call or with the issue, he told me no I have to call myself!! (I have been coming to this same branch for YEARS, ANY teller in the past would have assisted me) So an older couple comes in and now he’s brushing my issue to the side, his attitude was very nasty and I asked for his card to file a complaint! My issue was never resolved and I will be finding a new branch to go to moving forward

Worst experience I ever had at a bank. Place is horrible and needs to be shut down.

Just had a great experience with the Central Avenue branch in Albany. After getting the endless run around onTD'stheir 888/ 800 numbers, and no access to the help I need, this branch actually picked up the phone and spoke to me, giving me information I couldn't otherwise get. I think the name of the kind, smart person I spoke to is Vince, but I could be wrong. Whatever the name, he was just great. Affable, smart, helpful. THANK HEAVENS there is at least one way to still speak to a human being, but not without some significant searching. BTW, TD: All of this automation, without easy access to a representative or agent (which TD does not offer, to its clients' detriment), is poor customer service in my opinion. THANK YOU, Vince, for your excellent customer service!

The tellers were very unprofessional and weren't helpful at all. The manager was worst!

Why does it take my husband 30 mins to cash a check on a Tuesday?

Nice environment for banking. The area is pack on the weekend so i would recommend calling before attending.

The ABSOLUTE worst bank I've ever used for my Company. We paid over $1,000 towards a National Grid scam unfortunately and they acted as they could care less. No help or direction towards what we are suppose to do. Filed a claim as per their instruction. They deny it. Says directly on their website that they would cover a scam when there has been no goods or services delivered. Well we didn't get either and still they refuse to help. Canceling my account and pulling all the money out. AVOID THIS BANK AT ALL COSTS!

Very friendly even if they are busy you will be acknowledged immediately thank you for helping me solve my issue

Really Unprofessional. I dont like this location at all

They’re the worst and they move so slow here. Smh