TD Bank S Bay St, Eustis

I've always had very good service here and have nothing to complain about everybody's always nice and I'm always happy to go to the bank.

My parents tried to get a mortgage from this bank. They have excellent credit and a great deal of collateral, but the Bank Manager and Shannon, the Assistant Manager, couldn't ever bother to return calls or emails. This bank is useless an d has zero customer service. Run the other way!

Lobby is not open so there was nobody to speak with concerning a worker’s compensation check I deposited that was returned 9 days later. When attempting to speak with the only staff available through the drive through line I was treated very rudely by one of the tellers. I attempted to call thus branch several times and there is no way to get through to anyone there. When this matter is resolved I will be leaving.

I love this bank. the whole staff here makes you feel at home. they are always willing to help in anyways they can. I work with Lisa 99% of the time and she always remembers my name and remembers where i work. The small things like that make coming here feel so rewarding. Thank you Lisa and the rest of TD staff for making banking enjoyable again.

This bank by far has the best employees. They are a very big aspect as to why I reccomend my friends. The employees have known me since I was 17. They are personable and friendly. So friendly that once I had broken down in the parking lot and they waited with me after their shift was over and made sure I was ok. They didn't have to do that especially on a Friday afternoon. But that is just the kind of people they are.

ATM is down a lot. Charges take out the amount “charged” for processing, then somehow more money is MIA. “Must’ve been a pending charge that cleared” they say… no pending charges TAKE OUT the amount. I don’t use my card the next day unless all pending charges clear to catch them at their finest. No one really answers the phone and if they do it’s “oh I need to transfer you” click. ***not this branch, TD in general. Chase does this too

Used to love love love this TD. Awesome staff, competent & quick. Most of them have left this branch. That, however, is not my complaint. TD- you need to figure out how to safely open at least part of your lobby. I rarely go to a brick & mortar bank but had cash to deposit. I waited 60 minutes to get to the teller window (had to use that because of change in the deposit). That's absurd, I am completely dissatisfied with the nature of the transaction. I was here approximately 1 month ago, could not use the vacuum tube b/c the speakers were broken. The teller window was packed @ in that instance also. Time to find a new bank? Get it together, TD!

Very awful customer service. It wasted too much of my time waiting for a banker. I went twice. 1st time I waited one hour and I had to cancel my line on que because I had to doing something else. 2nd time I went back and I waited 2 hours and I had to cancel my line in que again because I didn't want to wait any longer. These bankers need to learn to speed up the process. My time is money too. Horrible experience. Will not recommended this location.

Waited 90 minutes to open a basic checking account but there was only one person “able” to do it and he decided it was a better idea to BS will 3 old ladies for that long instead of helping people. I was 1 of 3 who walked out. Was referred here by a family member and wow they were wrong. Go anywhere else if you want to get some actual customer service.

Great people to work with you on what you need very nice