TCU E Us Hwy, Avon

Make sure you are ready to sit in the drive thru for a ridiculous amount of time and definitely do not choose the outside lane. I watched them help 4-5 cars that pulled up after me in the inside 2 lanes before I had to just give up and leave. Pressed the call button multiple times and waited patiently as they ignored me and the other customer behind me. I have never had a good experience at this branch within the past year working with them. If I could make my loan payments anywhere else trust me I would!

This review is of a recent experience I had at this branch 2-5 months ago that spans over a 2 month period. When I requested that this branch replace a debit card that I misplaced somewhere in my house, the tellers continuously mis-entered or improperly configured my debit card information on two different occasions. From now on, I will always double check the services supplied by this branch. My experience was as followed: In Feb. of 2017, I requested a replacement debit card. I do not use it daily, as it is mostly for bills and neccessities(I'm not a big spender). When the card I arrived I set it up and then tried using the card a few days later. I unintentionally locked myself out of it due to the debit pin being different then the pin I have used for years. This took several phone calls to straighten out with the customer service hotline(due to my 8-5pm work schedule plus on call hours assigned to me through my employer). Every call with the hotline always suggested that this was a confusing error to them seeing as it doesn't happen often. Additionally, the branch nor TCU hotline are allowed to edit existing cards, they are only allowed to create new cards with new settings (i.e like configuring a pin, they have to send out or create a new card). Sometimes it felt like I was being given the "run-around" because the branch suggested that I call the hotline which would lead to the hotline requesting that I visit the branch. All-in-all, the hotline eventually figured out that my family and I kept locking myself out of the card due to an incorrect pin that they COULD not tell me over the phone. This meant more time and more errors as I waited for a pin-mailer with the right digits to access my debit card features. Needless to say, the new, incorrect pin brought me back into the branch because the hotline can not issue cards(due to security reasons? I always dealt with females who gave vague explanations at the branch and over the phone). All I wanted was to have my original pin restored, which did not happen of course. I even chose a different teller on purpose! They made the same mistake twice, something the hotline technical support was just not detecting. After numerous phone calls, a handful of visits and a report to the Valporaso, IN branch(I was traveling to my grandfathers funeral in northern Indiana), I went into the Avon, IN branch and demanded(in a calm, subtle manner) that the bank's manager assist me directly(the hotline could only unlock the card, and send pin-mailers, and offer other services but not restore the previous pin or edit the card? And the bank tellers were obviously not concerned about ensuring 100% proficiency... I mean this is money that we are talking about). Needless to say, I explained all of this to the Asst. Manager instead(the Bank Manager was not present on this day). The assistant manager finally resolved the issue in full(and gave me a temporary card at the branch instead of involving the slower post mail process) months after I had requested the first replacment card, but lacked sincerity and or any general concern. She suggested that it was all an odd, and rare occurrence, and that I happened to be unlucky. When I asked her, "I'm just the unlucky individual that this happened too...?" She replied, "Yes, but to ensure it doesn't happen again, feel free to use the atm outside." I told her that I felt this entire situation needed to be reported, and she seemed to have shrugged this off too. As usual, with a bank.. Unless your accounts are lucrative, or look pre-destined to be so, you're just another number. Late bills, travel, calls during work hours and hours with my family, and other inconveniences(most of all, wasted time and stress)did not phase the manager. I simply suggest you double check certain things when visiting this branch to save yourself future hassles...because as the Asst. Manager said, "It is rare and odd to see tellers mis-enter info over and over again, but it does happen." I will always double checked deposits and withdrawals here even more so than before.

Very fast service, employees are very kind and helpful. I’m a brand new member and I can’t wait to work with them in the future.

The people who work here are very friendly and they treat you right!

I’ve been to the branch a few times and every single time the teller has been rude. I literally HATE coming here. I only come because it’s the only spot to make my car payment. I guess it’s a requirement to be super rude to work for TCU. If you don’t have to come here don’t do it!

You need to set aside 2 hours to go to this bank. They are closed for inside service. They only have one person working drive-through. I hate coming here. Line around the building.

They work great with everyone even if you are not a member.

Great place. Always make you feel like family and not a customer.