Tatum Insurance Agency, LLC Buffalo Gap Rd, Abilene

Response to your comment below: I have been emailing you since Thursday with no response. I now have both vehicles listed on my policy. How can you make this right if you do not respond to my emails? I'm unable to call while I'm at work. I traded my vehicle in late last year. Requested John to update my auto insurance with my new vehicle in December 2021. Received a policy renewal email in June for no old vehicle that I no longer owned. When brought to John's attention, he assured me it was correct, then had a new policy for the correct vehicle sent to me that showed it was addressed 6/29/2022, then I was charged the full 6 months. Now I have received another charge. John claims he didn't know I was to be charged and hasn't responded to me in days. I understand there's a holiday in two days, but I'm with $800 that I need to pay other bills. Do not recommend this company as there is no transparency or proper followup. Highly disappointed and trying to figure out how to pay my mortgage.

These guys let my flood insurance lapse not once but TWICE. My home mortgage company has been trying to reach them for two months, and I have never had trustworthy service from them since day one. I have serious doubts about there credentials. Don't trust them with your home or auto needs.

Good !! Took care of my issues in timely manner !! Would recommend as well as use them in the future !

John Austin goes above and beyond to help his clients get the best rates possible! I highly recommend using him. I have had 8 years experience having him handle my car and home insurance.

John Austin has been very helpful, knowledgeable, professional and understands what we need. His prices have been the best, too! His response time is very quick, and he is quite personable, as well. Thanks for your help with our insurance needs!

John is so AMAZING !!!!!! He was able to help me with my insurance needs, both home and auto... John was able to save me money every month and still have great coverage. I can’t say enough about Tatum Insurance. He is a wonderful person and family man. John always answers my calls and/or emails when I have questions or needed to make changes. I HIGHLY recommend him to everyone !!!!!!!

I had received my insurance renewal from my provider, and my rates had gone up so I ask some of my collogues at work who their insurance agent, and the name of the company was, and four of them said “John Austin Tatum At Tatum Insurance, while all the others had other providers who each one was different. When I asked them why they chose John Austin Tatum @Tatum insurance, they all said, “He’s got several insurance companies he writes policies with so you have better options for better rates, and his customer service is awesome”. I had decided to go to meet John Austin Tatum to see what he could do for my situation. When I walked in to his Agency, the office looked great, several people in the lobby, and John, greeting every person that walked through that door. While waiting for him, I began conversation with some of the customers in the lobby to see who they were with, and everyone in the lobby mentioned John’s name. They were all going back to renew, and I asked some if they had shopped around, and they said….”No reason to because he has several insurance companies he deals with and he has always taken good care of us”. So here I am now eight years later, and I am like one of those people that keeps going back to him, because his customer service is SECOND TO NONE….. So I too became a loyal customer and I tell you “if you are shopping around for better rates…..STOP…..THIS IS THE PLACE, and John Austin Tatum @ Tatum Insurance is your GO TO AGENT…. I Highly Recommend John And Lisa Tatum!!!! John willingly takes the time to find me great deals when the insurance companies rates go up on renewal, and I trust him. We have our house, our three cars, and rent house, simply because I trust both John and Lisa with my insurance needs, and have no need for shopping anywhere else. Thank you John and Lisa for you hard work, your dedication, and most of all for you Friendship for the years we have been with you. Keep Up The Good Work...., and Thank you!!!!!!

Tatum Insurance is amazing!! And such a lifesaver! I'm a widowed mom on a fixed income and was paying over 800 through progressive and John worked so hard to get my premiums over half that price!!

John was AMAZING to work with. Customer service was perfect. He was patient and worked with us through the entire process. He helped us find lower premiums on our vehicles as well as home insurance. I will definitely refer all of my friends and family members to him. He did great!

Derick and I LOVE Tatum Insurance. If you need a company that will help you with finding a home insurance company, CALL TATUM INSURANCE, They will take great care of you and treat you right.

John Austin Tatum did a fantastic job of helping us change our home owners insurance and auto insurance, saving us over 1000$ a month! We knew we were over paying but had no idea just how much until John Austin went through all of our policies. They worked well into the night on several nights to get our multiple policies taken care of and we appreciated their professionalism. They came highly recommended and we were very satisfied. Definitely do business with Tatum!

We have always done our own insurance shopping and I only wish we’d gone with an agent sooner. John was awesome from the very first phone call. He really put our best interests first, and helped guide us to the right amount of coverage, not just the one that would make him the most money. He’s easily accessible when needed and does what he says he will. We highly recommend Tatum insurance for all your insurance needs.

Best prices for home insurance we've found.

John has been a strong advocate for us with business as well as personal policies. He found the best policy coverage and rates for our needs and answers our questions in a timely and effective manner. We recommend Tatum Insurance for their excellent customer service as well as the confidence we have in John being in our corner if we were to ever have a claim. Thanks John!

Tatum Insurance saved my family and I a substantial amount of money on our auto insurance policy. They were very responsive, knowledgeable and a joy to work with. I highly recommend getting a quote and checking them out today!

John Austin was always responsive and very easy to work with. I highly recommend him if you’re looking into new home/car insurance polices!

Highly recommended!! Tatum Insurance lowered our home owners insurance by HALF, with better coverage! Fantastic customer service, efficient, friendly, very knowledgable and works hard to get the coverage you need at prices you can afford. We were amazed at the savings he brought to us, with better coverage. We have our new insurance home! Thanks, John Austin!!!!

John Austin Tatum is extremely service oriented, knowledgeable of his industry, and a professional in every sense of the word! He has been the choice of many of my clients and has always taken great care in finding each of them the right insurance to meet their needs!!!! I highly recommend him!