Synovus Bank Ne Miami Gardens Dr, North Miami Beach

Be careful! They took my money! They declared my account dormant without sending statements. Then levied a $10 monthly "dormancy fee" until the account was depleted. I was unable to go to the bank because I'm a senior citizen, and all of this happened during the height of COVID. When I went to the bank, they couldn't find my account because the closed it after they took all my money.

The most accommodating staff of any bank with whom I have conducted business. They have taken personal banking to a new level: personable banking! The difference is distinct and astounding.

My experiences with the bank: 1. unnecessarily levied monthly service charges against the account without proper notice. In fact they gave no notice. No statement mailed. They refused to reverse and told me that they were penalizing me because I decided to close my account with them. 2. the website is not user friendly 3. the bank has business hours only which are inconvenient in todays business environment, surrounding banks are open later and on the weekends 4. they have no deposit equipment that accepts checks for self banking 5. they unilaterally downgrade the interest rates w/o notice to the customer in all accounts. One has to go through unending requests to maintain a standard money market rate. All games with them. With rates that exceed what they currently offer at other banks there is no need to deal with their substandard service.

Excellent place, friendly and personalized treatment