Supreme Lending - Jason Berube Precinct Line Rd, Colleyville

PLEASE RESEARCH OTHER COMPANIES ! THIS BRANCH LOCATION TREATED ME SO UNPROFESSIONAL AND NEVER TOOK OWNERSHIP FOR THIER MISTAKES ! Here was my experience : I'm beyond frustrated with the entire process of my loan that happened at your Colleyville location. My loan officer was Roderick See. Overall the communication in that office is totally absent. In my experience no one knew what their other team player was doing. I would send my documents over to Rod See and his assistant Kalyn Davis would say he didn't have anything. I have emails showing everything that has happen along the way of my entire loan process. I not only had kalyn that was working with me but I had two more additional employees at that office that would email me to let me know they were on my case. The two employees I'm referring to are Vanessa Ontiveros and Mark Guest. Which I was advised by another upper staff member that Vanessa ended up either leaving or got fired. Which no one had notified me of or reach out to me to provide me with my new loan processor. So since no one had notified me I had been taking the time to send all the documents to her. Which a couple of days passed by so at the time I called to see if they received my documents kayln told me that she hadn't received them. I was like I sent them to Vanessa and she advised me she was no longer in that office. This is just one instance of a communication fail at that office. When I have reached out to Rod See throughout this entire process there has been several issues of communication. Now I will tell you what was my breaking point with beyond frustration with this Colleyville location. My original close date was set for Thursday September 27th at 11am. We didn't close until Monday October 1st at 9am. My previous lease stated I was to be out by September 29th from that property. I was told by Supreme Lending that the documents were to be sent to the Title Company by 11am on Thursday on Wednesday September 26th. I took off from work from Thursday September 27th - 30th. The title company advised me that they had yet to see the documents come in at 10 am or so. I contacted Rod on numerous occasions to see what the hold up was. He simply told me that they needed more time to complete the docs. They did moved the time to 2:00pm. Being that the title company was in plano we headed that way about 1pm. When we call the title company again they still stated the documents hadn't came in from Supreme Lending. So then I called Rod again and got no response. So then I decided to take matter into my own hand since both Rod and kalyn wouldn't return my calls or emails. I asked to speak to upper management which they passed me to Natalie McDonald which is a Processor for my loan. I sent her a long email regarding my concerns on September 24th 3 days prior to my closing date. She advised me she was taking care of it and getting upper management to look into it. So when Thursday came on September 24th and I spoke on the phone with her regarding my concerns again she stated she was working on involving upper management. So while we were waiting in Plano at the title company they said that the documents came in and could get us in at 4pm. So we came in and signed over 200 pages of documents thinking we would be done after signing and the keys would be in our hands. That unfortunately was not the case. The title company stated that due to them not supplying them with the documents in time which was supposed to be 11am for our original closing time that funding couldn't be completed. So that was a whole entire day we didn't get to do anything. We had planned to get a fridge get financed for our furniture and couldn't do anything on that day. So we were upset but still hopeful that at least it would be completed by the next morning on Friday September 28th.