Sunray Mortgage N Central Expy, Dallas

In a truly insane process, "Thank you so very much for all of your help in securing a loan for our new home here in Dallas, TX. Sunray Mortgage was organized, thorough and professional. From the first conversation, each and every option was explained and made available. I never felt pressured into any decision. Our phone calls were handled in a professional and timely manner. All of our questions were answered or responded to within 15 minutes. We really couldn't imagine a home buying process being any easier. Michael with Sunray Mortgage navigated us through all phases of the process well beyond what we would have expected from a mortgage broker, and acted positively on our behalf when the process met hurdles. Even now that the deal is done we would still feel 100% comfortable calling Michael with any questions. Michael offered his expertise beyond the scope of the business deal and we look forward to contacting Michael for our next home purchase. "We put our trust in you and you most definitely came through for us. Thank you for your patience as well as treating us as people rather than just home loan customers. You stand above the rest, Thank you for everything Michael!”

Well, where to start. I try to always give people the benefit of the doubt, but in this situation it's hard not to say nothing. We were promised many things that never came true. We were told we would get a certain rate and close on a certain date, never happened. When Michael couldn't deliver on his promises, he just decided not to answer calls or even return calls.I finally had to email another employee there to even get a response from him. Then when he did respond, his excuse was he didn't have any answers to my question or problems, and didn't even offer to try to fix the problem. I have been in business for myself for 35 years. If I treated my customers like this, I wouldn't be in business for long. Now they have all this information on me, and I had to pay 575.00 for a appraisal I can't use. The last conversation I had with Michael, he basically said.the rate and the closing date he promised me wasn't going to happen and there was nothing Sunray could do for me, other then accept a high rate and by the time we would close it was going to be 3 to 4 weeks later. I think the thing that bothers me the most , When I confronted him about my aggravation he said refinancing a home was not first priority for Sunray. They prefer purchases. I wish I knew that before, I ever got involved with Sunray. I will be posting this on other sites. People need to know.

Sunray Mortgage provided me with the personal help my family needed to get us squared away with our new mortgage. Getting financing not having a traditional single job with a w2 as proof of income can be challenging, but Sunray took the time to piece together the details for our full financial picture, making it possible for our family to get the approval and ultimately the financing we needed to carry us into our future.

I had such a great experience working with Sunray Mortgage. Michael, the loan officer provided his undivided attention at all times, answered his phone and always knew how to brighten my day. He was a great communicator and made the process much more understandable! I would recommend to all family and friends!

Top notch mortgage company. Had a great experience working with Sunray on my home loan. They had this really slick web portal that kept our loan docs in order. No faxing stuff back and forth. Smooth process and fast close. Highly recommend.

Mike gave us a great experience. He was knowledgeable of the whole process, communicated very clearly and was patient with us as we asked a lot of questions. He also checked in constantly to make sure it was going smoothly and we closed with ease and love our new home. Thanks for an easy and smooth process Sunray.