State Bank Coldwater Rd, Fort Wayne

This Bank is awful. Their ATM machine took my debit card and when I went to the window to get it back the guy told me that I had to go ALLLLL the way to my own personal bank and get a replacement card. After I told him it was unacceptable then they finally sent someone to get my card out of their ATM machine. I was instructed to go inside and sign a log to get my card back. While inside, a lady began writing down my debit card information. I asked her why, and insteaf of explaining, she threatened to shred my card as she held it in her hand in front of me. I told her if she did I would call the cops because that is uncessary. She said "this is our bank and we do what we want". She was very rude and condescending, when I as a consumer needed to know why she was writing my bank account number down when I am a Wells Fargo customer. Didn't sit right with me. I was in a crunch and needed cash immediately, but I have learned my lesson and we only withdraw money from my institution. Beware of these people, this happens a lot there, the log was full of people who had to come in and get their card back from the machine taking it and keeping it. Terrrrriibbbblle customer service!!!

Everyone is always friendly, prompt, and very, very helpful!!