Southwest Financial Federal Credit Union Valley View Ln, Farmers Branch

My bank card expires July of 22. I have called 3 times requesting for them to send a new card (all in june) because the strip is no longer working and the chip malfunctions all the time. They refuse to send me a new card without paying $10. Mind you, my card expires in July! I guess they plan on waiting until my card expires and I have no access to my account before they will do anything. There are absolutely no locations in Houston by the way. My bank of America account sent me a card 3 months before expiration... I guess it's time to fully close my account

I have been a loyal customer of Southwest Financial Federal Credit Union for many years, and even agreed to let them refinance a brand new vehicle i purchased in July 2021. That turned out to be the biggest mistake of my life. My 1st payment wasn't due until November and my refinance was completed Sept 30th. Unbeknownst to me, SWFCU claimed to not have my insurance information and on December 7th they force-placed an insurance policy for $5130, and increased my car payment from $586 to $1012! And I never received a call or letter warning me this was gonna happen, and found out Jan 19th that 2 letters that were sent to my address to advise me they needed proof of insurance were conveniently returned back to bank, as though my address was wrong! So I have been paying my legally, contracted car payment of $586 and I have a past due balance of over $800 and I believe they have reported me late on my credit. A manager in their collections department, Tawanna Haskell was rude and short with me and after providing the PROOF that I have always had insurance, I'm being told it can take 30 days for this credit union to remove the force-placed insurance and readjust my payments back to the correct amount. And to top all this, the collection dept illegally and without mu permission or knowledge, went into my checking account and moved $421 to try and cover part of the unpaid car payment, thus causing my RENT payment to return, and I was charged $157 in late fees. SWFCU has done nothing to rectify this issue and would still have me pay the extra car payment amount even though I don't owe it because I NEVER had a lapse in my insurance! I will never trust this credit union again and as soon as I can I will be moving all my accounts to another bank. I feel robbed and severely mistreated by this back and would NEVER recommend anyone to become a member

I normally don't leave Google reviews. But after reading some of these bad reviews. I had to speak up. I have been a SW Financial credit union member for over 15 years now. Opened my account here in Houston off Kirby Dr and to tell you the truth I have banked with the big guys b4. And by far SWF has been hands down awesome and I have everything with them checking savings two car loans holiday account etc. They care for their members. There is nothing wrong with shared banking and I can go on and on the lady's are great exp melody. I love my credit union and I always tell friends and family switch from the big guys let me referral you to Sw Financial!

Southwest is AMAZING! We have been members for about 5 years, maybe longer, and they have always been so helpful and kind and professional. From Victoria, Tameka and all the other awesome people there that have helped us over the years, thank you for everything and God bless you all!

I love my Credit Union they are the best whenever an problem it's quickly resolved. I wouldn't have it no other way. Thanks for all you do and help.

My mom and I have been with them for over 15 years and we are very happy to be a member. We both have our car loans, my mom has a credit card, and I have signature loan with them. They have been professional from the very beginning. Shout out to Michelle Paz! She is so sweet and professional at the same time, I love her! She has been the main one who works with me on certain loans. Give that woman a raise!

I got approved for refinancing my automobile 11/10/21 and sent in all the proof. I’ve called several times and the loan manager refuses to speak with me. It’s now been over a month and I’m still getting requests for information that I’ve already sent just to string along the process. I usually get great service from them, but this has certainly changed my perspective of the farmers branch location.

I love southwest financial they are great in everything except one thing.. if u have overdraft they will charge you 30 dollars overdraft fee for each account taking money out that day but other then that it's a great bank.

Update: After reading their response to my review TaWanna is the supervisor that said my situation did not warrant a reversal; and would not give me information on a shared branch to withdraw the small amount of my stimulus that was left over. Absolute worst bank Ive ever used. They closed my checking account, They took my entire stimulus check, and paid off a loan that wasnt even due yet. I called multiple times asking about the closed checking account and trying to reopen it. They just gave me the run around and never gave me access to my checking account so I could receive my stimulus payment. I found out from the IRS the bank took my payment in january, i found out from the irs in march. They refuse to reverse the payment even though this garnishing of the stimulus puts my family at risk of losing our home. Save yourself money and trouble.

This credit union is trash (10/10) DO NOT RECOMMEND con artists