SouthState Bank 1st St, Winter Haven

While staff at this local branch are friendly and helpful (if you physically go into the bank), ever since the merger and transition to SouthState, banking here has been a complete nightmare. The technology infrastructure is virtually nonexistent. Statements look like they were typed on a manual typewriter from 1906. Any time you try to call your local branch, your call is routed to a central call center where employees there are practically clueless. We have a construction loan through SouthState and it took us MONTHS to figure out what our payment was. Literally no one on the phone could answer that basic question...until the day the payment was due. They've made (and continue to make) several mistakes on our loan payments (applying our extra principle payments to interest, charging the wrong amount, etc.). We're less than a year out from our loan origination, but we're refinancing anyway because we're so fed up with it. If you're looking for a local bank that's actually helpful and competent, go to Citizens.

My entire loan payment was credited to escrow. When I got late notices I called and they assured me the mistake would be rectified and my coveted credit score would not be affected. Weeks later I received a letter threatened my credit. I made 2 more payments shorting my tight social security budget. When I called yet again it was acknowledged that now 2 major mistakes were made. The money was not taken out of escrow and credited appropriately. SouthState is now in possession of 4 mortgages payments 3 in advance. Due to incompetence my credit score has dropped 40 points. The collections division tells me they can not do anything and I just have to dispute. SouthStates compounded mistake is now my problem.

Never received my June Mortgage statement. I called and waited on hold for 15 minutes to find out they were not mailing them due to being converted to SouthState. I then had to ask when it was due. Turns out due date was in 2 days. What if I hadn't called? I drove to the Auburndale branch. Once I got to the window I had to wait 14 minutes for them to credit my loan payment. I do this monthly and it has always been a 2 minute process. Seems like CSR's did not know what they were doing. Very disappointing in the conversion to SouthState!

I was on hold for 10 minutes before I could talk to anyone. Then they told me their Money Market rate was 0.01% - TOTALLY INSULTING.

Terrible service. They messed up when I opened a safety deposit box and were unwilling to do anything to rectify it. The employees are obviously poorly trained and aren't held accountable when they mess up someone's payment. I spoke to the branch manager about it, and she was very rude. She didn't seem to care at all. I told her I was going to close my account due to the atrocious service, and she just said, "Okay, let's close your account then." She actually wanted me to pay a $25 fee for closing the box early. The transaction wasn't even completed properly, and she still wanted to charge me a fee for it. I called customer service to complain and left a message with the district manager. He never even called me back. They clearly don't value their customers here.

Really nice experience. Jasmine is a great asset there, always making me feel welcomed and taken care of. Thanks! On another note: I called this branch to find out if I could get a cashier’s check in the drive through because I have a baby with me, and I don’t want to bring her inside. So, the lady said yes I can, and off I went. But, once arriving to the teller in the drive through, of course, that’s not the case. The first lady I talked to was kind enough to double check for me, however, the second lady I spoke with, had a little attitude and kept calling me mam, and told me if have to go inside. Well, maybe I have to change banks if they can’t be considerate of me and my baby. Although I do like this bank very much, but I’d appreciate a bit more consideration for my family. Thanks

This is one of two of the worst banks I've ever dealt with. When I drove a friend to this bank window all lines had only one or two cars except first window which had 3 cars. Two more cars pulled in behind me. First two cars went through rather quickly. The car in front of me stayed in line for 22 minutes and I didn't start timing as soon as I started waiting. Teller should have ask customer to come inside for such a long transaction. I was trapped in line and could not move to a faster lane. I was so upset as I had another appointment and was in a hurry. When I voiced my opinion on how unhappy I was with service teller threw my friends ID and Bank cards down and left window. Another teller came to help me. I feel the value of customer service is missing at SouthState Bank which use to be Center State. Makes me happy I have a good bank that sets appts for customers that need more time and don't hold up lines at window.

I am so glad I don't bank here! I wrote a check for an amount THOUSANDS of dollars less than the amount this bank withdrew from my account. When I looked at a picture of the cashed check, the check clearly stated the amount that was supposed to be withdrawn. When I tried to call and see what happened, I was told that they could not provide me with any answers....even though it was my account that this error effected.

While making a decision on where to locate a professional banking company I, then decided that I would like to bank within my community and I chose centerstatebank. At first the customer service were professional, with quality and opportunities for everyday business banking services and all. Until my health and safety became a new issue and just at the time of our nation pandemic (Covid 19). Centerstatebank did not provide any safety measures while my bank account fraudulent activity was taking place my account was not flagged and I am ready to close this account because after taking all the necessary steps to regain my trust in this bank no one from any department has followed up with me on this issue except the fraud detective which provided this information to centerstatebank and thats not what I signed up for Regrets

WARNING: My account was hacked at CenterState. Someone got in and changed my security questions. CenterState (FL Headquarters) tried to blame it on me. But I work in the computer field and keep virus, malware and spyware scanners running on all my devices. I never check online banking on an unsecure network. My devices use either a fingerprint or face ID to login so I can't be tracked by keystrokes. I have reported them to the Federal Reserve and hopefully the truth will come out about the security breach that has occurred. RUN AWAY FROM THIS BANK.