Southern Bank - Rocky Mount Benvenue Rd, Rocky Mount

On yesterday l was having problems with my mobile banking app. "Megan was my customer care person l was connected to help me with the problem. It seem that l couldn't get what she was saying. She was very helpful in helping me get what she was saying. Her voice tones never changed, she was very helpful in everyway. I would like to see or hare of her getting a pay raise. This customer care person was a great help to me. I will sing her praise. Thanks Megan". This help came from the Southern Bank at Jeffery Road and Benveune in Rocky Mount, N.C. l hope this will get to her supervisor. Many thanks Megan. Ms. Beatrice Taylor

Nickie Brown is one of the most thoughtful strangers I've ever known! She went above and beyond trying to take care of a dispute for me before my wedding day, and I could not be more grateful I called this branch.

They need to understand what defines a customer. Though I'm not a member of their bank, I was charged a $3 handling fee to use their ATM. As a normal practice of banks I'm ok with that. When I went into the bank to convert the 20's into larger bills, a few hundred dollars, I was told they do not do that because I'm not a customer of the bank. Sure I am Jackie, I was just charged $3 for a service, and am now standing in line speaking to you about other services... it seems to me you as a person and bank could handle my request to take back the money you just gave me and exchange it for larger bills. And though you claim its a policy to only exchange cash for your customers, please understand that I was a customer and now will never be yours.

Don't use this branch for business accounts. They can't handle basic tasks or even online banking.