Sound Credit Union Andover Park, Tukwila

My money was stolen from my bank card. I filed a dispute and gave them my police report and they did NOTHING! My moneys just GONE. This isn’t the first time they haven’t taken my dispute seriously. With most banks the customers right until proven otherwise. You never know when someone steal your info so to prevent the chance of never getting your money back PLEASE DONT CHOOSE SOUND CREDIT UNION!

Gina Trees went above and beyond for us this Saturday. We were stuck in a bind trying to wire for our closing of our house and our bank is a sister credit union. She had nothing to gain by helping us but she patiently helped us.

I am thoroughly surprised to see all of the low ratings for this Branch. I have been coming to this Branch for about two years now, for Union sharing, and recently decided to open an account with with them. I have consistently received great customer service, and am overall a satisfied member. My only grievance is that the ATM at the actual branch doesn't allow you to make deposits. Which isn't the end of the world for me since I live nearby, and am able to drop by as often as needed.

This branch has such a toxic environment due to management and it is incredibly sad how they treat their employees. If you're looking to feel valued as an employee, appreciated, or want to advance in your career this company is not for you.

Always have good vibes sometimes it depends on people not serious with their job. What ever job you perform be true n do your best even if it’s cleaning up the restrooms. 🙌🏿👋👍🏿👍🏿

I came in to finance a car. Gina Trees is very knowledgeable and kind. She took the time to break down what my options were and answered all my questions. I am amazed and thankful for her customer service and compassion. You don't come across genuine people like her often. May she be blessed!

I tried to open a checking account with SCU, but after 6 days and 10 phone calls, I ultimately had to give up and go to BECU (great onboarding experience FWIW). I was repeatedly told I'd get a call back within an hour (the calls never came), and after 6 days of failure I was told that I needed to go to a branch. ***The local manager reached out and was extremely friendly and forthcoming. It sounded like an honest mistake in their ticketing system that spiraled.***

This is by far the worst branch for sound credit union I have ever went to, they have the most unreasonable policies and the most disrespectful staff. I had called to make an appointment on Monday to come in and refinance a loan, I had let them know that it will be two of us coming in for the appointment, they told me to come in the morning since it will be less people at the branch and they are trying to minimize the number of people due to COVID. I had to take the day off work for the appointment. Tuesday came around, my sister and I went in for our appointment and we were approached by one of the employees at the door. We noticed she already had a rude attitude but we didn't pay it any mind because we weren't there to make friends, we just wanted to handle our business and get out. We told her we were there for our appointment to refinance, as soon as we stepped foot inside she asked us who the refinance was for, I told her it was for my sister and before I could even get another word out she started barking at me to get out and leave. While she was telling me to leave another white women came in and it completely blew me away at how her attitude and demeanor completely changed to be more pleasant when she was talking to the other lady. however, she treated me and my sister in a completely different manner and belittled us before even speaking to us. During our encounter, without me even asking she says to me "you can't be here, you have to leave and I am the assistant branch manager" (almost as if she's implying that I can't do anything about the situation because of her job title). I was really baffled by her unprofessionalism and attitude. I remained calm and when she finally let me speak I told her our appointment is for two people and although we were following state and company COVID guideline according to their website I still tried to reason with her and said that in the case that it does get full in here I will leave (the place had no other customers when we walked in) she completely disregarded everything I told her and once again repeated, "you have to leave." Against my better judgement I went to this branch even though I heard so many negative things from friends and community members about the unprofessionalism and the way they were treated by the employees at this branch.

I was greeted right away when I walked in and connected with Pam to help me do a wire transfer. She was very nice and easy to work with. She made sure to include me in double checking everything and it was a simple process. At the end she even helped me update some account info, which was nice.

The Tukwila branch of SCU has been my "go to" branch ever since it opened due to its proximity and convenience. This is a small branch with a helpful, knowledgeable staff. I have never experienced a problem here. I do wish the Saturday hours were extended an hour or so, but the rest of the experience is so positive in every way I will continue to come back.