SkyOne Federal Credit Union Aviation Blvd, Hawthorne

That is SO frustrating. We are very sorry to hear that your experience was less than satisfactory. You should be able to add or change external accounts in online banking. After you log in, look under "Transfers" and "External Transfers." Then click "Add External Account" and follow the steps. If you need help setting up external accounts in online banking, please call us at 800.421.7111 or visit www.SkyOne.org and click the "Let's Chat" to chat with a live representative. We're here to help and would love the opportunity to turn that frown upside down:-).

Hi Alyssa, we can understand how frustrating it would be to set things up, but not work. We sincerely apologize for the experience you had but thank you for bringing this to our attention. We're here to help. The two fastest ways to get help are through our new chat option or to email us. Click the "Let's chat" bubble on the SkyOne.org page. Another great option is to email us at [email protected]. The email goes directly to our branch representatives and they can get the information they need from you to fix the issue right away. Your satisfaction is one of our top priorities. Please reach out so we can resolve the issue. Thank you.

We appreciate you taking the time to review us, despite the fact that we weren’t able to provide the best experience. First, we'd like to make it clear that hard inquiries are required when one applies for credit. If you didn't apply for credit, we will never do a hard inquiry. Next, security is one of our top priorities. We ask for proof of identification to help mitigate fraud. We also do this to help keep your accounts safe from fraudsters. These steps are somewhat time consuming, but necessary to keep our member's account safe and sound. Finally, your comments will be shared with the rest of the team in an effort to improve our services.

Thank you for making us aware of this situation. We're sorry you have to deal with a fraudulent problem. Fraudulent situations are frustrating, indeed. We worked swiftly to solve this issue, and fortunately, everything is resolved. If there's anything else we can do to help, please contact us at (800) 421-7111.

Hi Amy, thank you for taking the time to let us know we provided 5-star service. We'll continue to work hard to provide 5-star service to all our members.

Shernanya, thank you for taking the time to leave your review. We're sorry to hear we did not meet your expectations as we strive to make sure all our members’ needs are handled to the best of our ability. As a member at SkyOne, you have 24/7 free access to your funds available through our 66,000 ATM network and Online & Mobile Banking. Also, you have access to your funds through our 4,000 Shared Branch network, which allows you to do most transactions within our partnered branches. Please find the nearest location to you by visiting: www.skyone.org/learn/about-skyone/branches-atms/#panel-1 We appreciate your feedback about access to customer service. Although we do not currently offer 24/7 call-in or “live chat” services, we still provide reasonable hours for member care operations. Our "live chat" through Online Banking is available from 4:30 am to 11 pm PT, Monday-Friday. If your card is lost or stolen, you have two options: you can report it by calling 844-262-8472, or even better, you can control your cards by turning them off and on within your mobile banking app - you should check it out! It’s fast and easy. Just log in via your SkyOne mobile app, and in the top left corner, you'll see three lines. Press the three lines, and under "Manage Cards," press "Card Controls." If you need to obtain a new card, we will do everything we can to expedite it. Thank you again for reaching out, as we will continue to work hard to deliver 5-star service to all SkyOne members. If you wish to discuss any of these matters further, please contact our Member Care Center at 800-421-7111, and one of our dedicated representatives will be happy to assist you.

Thanks for the great review. Hope to see you again soon!

Thanks for taking the time to leave us a review. Very sorry your experience wasn't what you'd hoped. Your comments will be shared with the rest of the team. We'll strive for better service and more transparency.

Thank you for your business and for taking the time to provide this review. We'll be sure to let Geoff know you received 5-star service. We look forward to delivering 5-star service for all your financial needs in the future.

Hello Lk Griffin, we appreciate your positive feedback about your experience and for being a long-term member. We take great pride in serving our members and look forward to providing you meaningful financial solutions for years to come. Be on the lookout for some great things to come from SkyOne.