Simmons Bank E Primrose St, Springfield

I have used this branch for over 5 years now since moving to town. Recently, they helped me tremendously when my online banking app locked me out. A young man sat on hold with customer service so that I wouldn’t have to. They told me it would be 24 hours before it would be unlocked. However within 10-15 minutes of leaving the bank, the young lady who had waited on me, called me directly and gave me the information I needed to finish unlocking my account. I was back into my online banking within minutes instead of the initial 24 hour period. Thanks y’all. Great job and so greatly appreciated!!!

Mrs. Casey was very friendly and helpful. Assisted with a deposit done incorrectly to my account at a different branch in a different state. Took care of things and called me back personally to inform me that the funds have been made available.

These people were wonderful. I didn't open an account. I didn't do banking. But I was lost, sick, and so very tired. They lent me their phone to call a couple of people, so I could get help. They spent time with me on the GPS system on their phone. I left to go look for the address again. I came back, and they helped me yet again. Wonderfully kind staff! If I lived in Springfield, I would absolutely open an account there.

Very very slow service at the drive thru , the teller wasn't friendly and messed up my transaction because he wasn't friendly enough to ask what I wanted.