Shults Ford of Harmarville Gulf Lab Rd, Pittsburgh

I can’t say enough good things about Shultz ford of harmar. Our salesman, ray, was the best! I love my new ford bronco and my husband loves his new Ford F-150 crew cab. The whole transaction was smooth, quick and easy. Ray explained everything to us in detail and answered any questions we had. The financing part was painless as well 😂 and we weren’t there hours on end, because no one wants to be at dealership all day lol. Signing all the paperwork was quick as well. Which is a huge plus! My kids love that they threw in ford cowboy hats as well 🤣 We will be returning in a few months for our oldest son, he’s turning 16 and is looking to get a used truck. Rays already starting to look for us and keep an eye out for him. He’s awesome 👏🏼

Just finished my lease buy out here after being given the run around by Ford of Monroeville, they were so much more respectful, helpful and accommodating than any dealer experience I've had. All my questions were answered clearly, I wasn't pressured to buy anything that didn't make sense for my needs and all the options were shown to me with clarity and transparency. If you need a Ford, this is where you should go.

Staff was very respectful and dependable. We didn’t wait long for our car to get fixed. Brian was very nice and he made the whole process run smoothly. We will definitely go back.

Kenny Hammod was very nice and informative, he did not waste my time and I appreciate that. Found out what I wanted and found the perfect car for me, the rest of the staff were also very nice. Everyone stopped by and introduced themselves and offered any assistance they could. I know they are in business to sell cars but they really made me feel appreciated not just another notch in their sales belt. 5 star outfit... Also love my cowboy hat Keep up the good work.. Charlotte Wible

It used to be well known not to use a dealership for repairs or inspection after a purchase of a vehicle. But this is no longer the case. Shults Ford in Harmerville is the place for all things dealing with auto repairs and inspection.

The people at Shultz Ford in Harmarville Are Courteous, kind, accurate, timely, and on point. I recommend them for your new and used car purchases and repairs.

I am very happy with my experience. They listened to my problem and corrected the issue even know it was going to take time and effort to fix the issue with the door locks.

The service here was excellent! Eric didn't pressure me and wife into anything. He allowed us to discuss or options in private and we came to an excellent deal on my purchase! This place is awesome!!

Had my truck serviced here and some warranty work done. Wish they had loaners though. Easy drop off pick up, an they did a great job. Thanks

Ray in sales and Chris in finance did awesome with my Bronco purchase! Hands down, best location to buy a vehicle from!

We bought a 2017 Ford Escape SE from this location we had issues the windshield wiper fluid did not spit out it came with scratches on the car the car sale men Mark didn't tell us about the miles per gallon its says its 24 miles per gallon when its is actually 19 miles per gallon. When it got damage and someone hit our car they never pick up the phone to fix it they give us a estimate from Bob that they call in a day put they never called at all and he say they would fix it our insurance company tried calling them too but they never respond to them either to get the vehicle fix. Not reliable wish we never bought a car from there. Whenever you do don't believe what they said about getting your car fix from them.

Very pleasant experience from making the appointment to paying the bill , service department is exceptional… highly recommend Shults Ford of Harmarville…

The warranty and regular maintenance issues were handled very well on my 2017 Mustang GT Premium.

Great experience with Ray and the rest of Schultz Ford. Ordered a Maverick. Was kept informed, quick sales process and no pressure sales. Very happy!

10/10 experience at Shultz in Harmar. Ben was super helpful with finding me something practical and in my price range. He was very knowledgeable about the cars and answered every question we had. I never felt pressured and the process went way faster than expecting! Ben & Chris were very patient and took the time to explain the whole process thoroughly to make sure I understood every step of the way. The deal was exactly as negotiated, no last minute surprises. Quick and painless process! Abby was very welcoming and reassuring to my family while going through the process. The whole team was genuinely excited to help find and see me drive off with something I loved!

Only two years to get it, but that's a Ford issue. Shults committed early to MSRP pricing and Ray did a great job of dealing with an antsy customer for two years till delivery. The process of purchase was a breeze as well. Thanks for making the most out of a difficult process in getting this vehicle.

Shout out to Shultz Ford for going above and beyond for helping me find my dream car. I really appreciate how professional and informative the whole staff was. I highly recommend this dealership and working with their sales consultants, especially Ben Krannacker. Thanks for going above and beyond to help find me an amazing car Ben!

Excellent staff. They really take the time with the customers and make sure everything is right with the experience and your purchase. Easiest vehicle purchase I have ever had. Bobby Long and Jim were exceptionally professional.

The service department claims they could not identity the issue that I reported which is why I dropped my vehicle off. However, when I picked my vehicle up, the issue was still occuring and quite obvious (the vehicle jerks and fails to shift gears smoothly).

Not good customer service at all.. and I tried to remain as patient as possible throughout this ordeal.. I can’t understand why this company can’t or jus won’t fix the roof rack that I tried having serviced since December 2020.. it was a recalled item as well...They pushed me off for the longest time saying they had to order parts.. only months later to see that all the did was apply an glue like substance to the original rack and could not lay the roof rack down properly! Twice inconvenienced with a loaner car process an overnight truck stay for it to be poorly put together with the original rack! I even had the service manger look at it and called corporate several times because I can’t understand why this facility clearly sees that it’s not applied properly and yet they continue to push it off like it’s not important! I dealt with the run around and “thank you’s for me being patient”with the matter but I’m still confused that this place was comfortable not handling this situation correctly! Also... I brought this situation with proof of pictures attached & emailed to Kelly J. your customer service relations representative AGAIN already on May 3rd and haven’t heard back with the hopes that this would be takin care for the 3rd time around... it’s sad because if this vehicle was owned by them I’m sure they wouldn’t have accepted this mess! Not to mention their service guys scratched the heck out of the plastic roof rack while trying to adhere it! But I wasn’t complaining about that I jus wanted it attached right! Bottom line... 1st Ford and it’ll be my last! Everyone that compliments this truck I tell them it’s for sale! An I continue with why they should NOT purchase a Ford and all the problems I’ve had .. I purchase new vehicles only so in hopes of having no silly issues like this..but the way this company handled me Unprofessional Claire too is ridiculous an shameful! I jus wanted it done right but to them it was good enough!? Now I ride around on rainy days hoping water isn’t getting in under the area that should be sealed to the truck... so this company is a NO .. and please don’t recommend I contact Kelly because I have 5-3-21 with pictures and she responded saying “she’ll be in touch”🤷🏽‍♀️ Thankfully I haven’t held my breath... and she doesn’t need to reach out at this point.

Bought my car at Shults Harmarville (Yee Haw!) I take it in every six months for service (The Works).

Ziggy is great! Listens to what you need and want out of a vehicle. Doesn't push you into something just to make a sale. I went to Kenny Ross in Adamsburg and they were so pushy to get me into a vehicle I didn't want (V8) for a term (84 months) I didn't want at a crazy high interest rate. Thankfully my friend told me about Ziggy and all the people at Shults. Highly recommend!

Me and my wife bought an 2017 ford escape SE from this dealership the salesman rip us off I think his name was Mark Palmer just to get it off the lot we started to have problems with the vehicle and the sensors the salesman told us that it was good for the snow and 7 months later this what happens.

Bought a used car from them. Within a few days had an issue. They took care of it and drove the car 40 minutes back to me in less than 24 hours. Went above and beyond with customer service more than most would've. Want to thank Ray in Hamar for his professionalism and communication. Will tell friends and family about the great customer service from Shults

Fast friendly service. Recommend setting an appointment for an oil change. You'll be in and out much quicker.

Always a great experience ,service advisors willing to go the extra mile to be sure you are satisfied,thanks Bailey and Derek.

Shults Ford is great, I always get treated with respect, and the service is top notch!!! I highly recommend them to anyone!!!

Where do I begin? The overall support started off great and purchasing a used vehicle was easy. I chose a 2018 Subaru from the lot and paperwork was started. After the deal was done and I was on my way home I found a few minor issues which I had missed on my test drive. First issue? A chipped windshield that was hard to spot during the drive in the rain. Second issue? The volume/power control knob on the radio head unit was inoperable. I emailed the used car sales manager the next morning to report these issues. He was overall polite and explained that these issues would get “squared away”. A few days later his contact repaired the windshield – super nice guy! I was then instructed to drop off the vehicle for repair of the radio. I dropped it off and was told later in the day that it would have to be repaired by Subaru and they would help work out all the details. Great! Thanks! …A few weeks go by and I receive a phone call from the sales person, and I was informed that the used car manager had explained that they were no longer going to assist with the radio as they found out it was a “known issue” and it wasn’t broken when it was on their lot so I “must have broken it” – I was very disappointed in the attitude I received while on the phone while stating my case that they at first said it would be fixed, then the backout after a few weeks? What was the deciding factor to slam the door in my face? The cost? In my opinion, this is a bad business practice.

Between me and my wife, we bought 3 cars from ShultsFord. You would think I was a valued customer or at least I thought I was. I went to shop for a new truck and walked in showroom twice and was totally ignored. I was even outside looking at lot, not one salesperson came to me to ask to help me. I'm amazed at this by any dealership, I really thought the idea was to sell cars. I miss Walt, their finance guy, he made things happen. I ended up at Monroeville Dodge and bought a ram, two weeks later bought my wife a MKX. 2 expensive vehicles within a month, I'm blessed to be able to do so but I was treated like my business wasn't welcomed there. Forget the fact that we have decent credit scores, trade ins and money to put down. I just wanted some type of acknowledgement from someone, but they were all busy at their desks talking to each other in deep conversations, they looked at me and kept it talking! Wow. Great way to treat a returning customer. I even referred 3 friends who bought vehicles but now I'll never refer anyone to them and not give them any of my business. I even met the owner before, he seemed like a decent dude, I wonder if he knows how his employees are treating customers and costing him money and a bad reputation, because word of mouth is powerful and more so wit Internet reviews.