SDCCU Temecula Branch Temecula Pkwy, Temecula

I went in today to the branch thinking it was going to be quick since the representative on the phone said all i needed to do was sign and start my account. Wrong, when i went in they had no idea what was going on i originally had an apt. but they couldn't find me. The Teller was trying to help me by asking the guy who sits in the corner behind all the tellers i think he was upper management anyways his customer skills SUCK, he couldn't even get up to help, if you are a good employee you go above and beyond to help not hide behind some title thinking that's not your job. Your job is to help out not to distribute your work load and hide behind your desk. Some girl coming back from lunch hadn't even clocked in was stopped by this lazy man in the corner and she scrambled trying to help me, having a client of her own already waiting for her. Thank you! but i am good ill open my account elsewhere.

The COVID-19 restrictions at the bank are out of control. On top of that they have reduced hours and that just adds to the business and ridiculousness of the situation. As far as customer service goes, it is highly dependent on which teller you get. Most of them are friendly and try to be helpful but in seems that at least every other time small inconvenient mistakes are made...

Unfortunately I can not leave 0 stars. Josephine helped my husband and I set up an account that was to build credit. Just a secure loan. While we were over seas the account was taken off of auto pay without our permission or knowledge. The account was sent to collections, evwn though it had enough money secured for the loan. Years later this still effects our credit it a negative way. This credit union has damaged my credit and been very hard to work with.

Been with them nearly 30 years and never had an issue. This branch has always provided excellent customer service

Easy and friendly, Always. Grace and Sofia thank you for being so kind

I wish I could give them zero stars!!! Customer service has gone down the drain. Been a member since 2014 and I am livid!!!! needed to complete a balance transfer in a new credit card that the Banker did not do in branch for whatever reason. Called and found out there was ALOT of information not told to me when getting the new line of credit. Instead of helping me they transfer me back to the Banker who had "helped" me earlier. Banker gets on phone with attitude and tells me I didn't ask about a balance transfer when I literally pulled my Statement out to verify the amount and asked if they could increase from 5k to 6k so I can only have 1 credit card. She continues to give me attitude and basically tells me I never asked about balance transfer and the Transfer is going to cost me $108 to complete. If she would have given me all this information up front instead of worrying about getting another sale towards her bonus I would have told her I need $6100 to cover the balance and now I have the option to cancel my card or have 2 credit cards which I didn't want. NEVER have I been talked to so rudely from such a business. Change your ways SDCCU this isn't the level of Customer Service I have come to expext.

I went into this location and they seemed uninterested in helping me, told me I had racked up $400 in fees on my card. This place took advantage of my re-newed card and set up my account to have over draft protection but I got charged 9 over draft fees in two days equaling to about $400 only in fees. I only spent about $70 and came in to pay off what I used but I wasn't aware it was going to cost me my entire pay check. I paided right away to avoid anymore fees and all I get is a whole month of no rent, no food, no gas all because a greedy "credit union" set up my card wrong knowingly to throw incredibly stupid fees at me.

I got fast and helpful service the 2 times Iv'e been there. We don't need to visit branches very often and the rates we got were much better than our big bank.

Basically use the ATM machines. We do have a small improvement loan with them.

Wonderful staff and an all around great bank