Santander Bank Branch Central Ave, East Orange

Went into the branch after unsuccessfully trying to withdraw from one of their ATMs. The Bank Teller Alex and Banker Jose were trying to assist me in no time and without complaint. An older, middle-aged, female employee came out of nowhere and started telling him out loud to focus on what he was doing before and helping me is a waste of time. Then she told me "it really is not easier for us to help you" and "you can change your PIN on your phone, I can show you" in an irritated tone. Mind you, changing a PIN (especially online) takes over three days to get mailed. I needed to withdraw immediately. Then she took my IDs from Jose as he was asking me questions. She gave them to Alex. Alex was able to help me withdraw at the counter. The unpleasant experience was the unprofessional nature of the older female employee telling a customer (me) that a request is not easier for them and informing another employee that it is wasting his time. That location is the closest one, and I've been living in the area for decades. It was my first time going inside. I thank Alex and Jose for doing their job, being patient, knowledgeable, and understanding.

One star is too many! Do not bank at Santander Bank 554 Central Ave, East Orange, NJ! Honestly, most of the banks in the community are not beneficial to the community nor its residents, but this bank is not worth opening up an account with. So, if you are a business, or a nonprofit organization or a regular citizen, bank elsewhere! There ATM machine is antiquated. It cannot recognized checks for deposit. The staff that is suppose to help customers is unprofessional and not helpful at times and like to say smart things to customers! Pretty sure there are no language barriers. Not the security, the security person is fine. The tellers are not always cordial or polite, like the customer service reps there. But most importantly, Santander Bank has a poor CRA rating, Community Reinvestment Act!!!! So, you are likely to open an account, but unlikely to get help starting a business or otherwise. Also, they pick and choose when to charge international fees on purchases!!!! DO NOT BANK AT SANTANDER, THEY DO NOT APPRECIATE YOUR BUSINESS!!!

Horrible bank! Terrible service! Paid a mobile phone bill last night. It was due today. Notice later on during t by e day thaamt my cell 2ent to 611 when I tried to make a call. To make a long stir short after more than an hour on the phone with this awful bank and mmthe mobile phone company that Santander Bank put a hold on my payment because the mobile phone company did not collect their mobe fast enough! So I go without cell phone service because Santander Bank could not wait less than 30 minutes for my mobile phone company to collect the money from my bill! I had hundreds of dollars in the bank and they withhold my payment of $27.00!!! People if you are in the East Orange or Newark or Orange or any area between, DO NOT SUPPORT SANTANDER BANK!!! THEY COULD CARELESS ABOUT THE COMMUNITY THEY ARE IN!!! FURTHER IF TOU LOOK AT THEIR CRA RATING OR COMMUNITY REINVESTMENT ACT RATING YOU WILL REALLY SEE THAT SANTANDER BANK IS NOT WORTHY OF YOUR BUSINESS! I wish one star was an option in this situation!!! LASTLY THEIR CUSTOMER SEEVICE LACKS BIG TIME! MOST BANJS 8N TESE AREAS ARE BAD BUT SANTANDER HAS TO BE THE WORST!

Spoke with Cindy on the phone and never got to do the survey and commend her on her excellent customer service skills and extensive resources 🤦🏾‍♀️

I love this Bank and this location is my favorite one

Love this bank amazing service and caring staff. I love how it's never overly crowded. There are times i find myself walking straight to the window and being serviced with no wait. They have multiple programs for people of all backgrounds. As a college student I find their student banking program/account to be a great introduction into the world of banking. In short just a great bank.

Worst bank ever! I have to leave this East Orange location and travel to the Bloomfield location to cash my check because the East Orange branch always seem to have some issue. Not only are they rude to me and they never remember who I am even though I've been going there for almost 2 years now. Several ocations they treat me with total disrespect. East Orange branch is the worst. The Bloomfield branch never gives me any hassles. I hope they improve their business tactics or just shut down the East Orange branch. Worst customer service. Long waiting times even though they are never busy when I get there. If I could give 0 star they would get a rating of zero. Since one star is the worst that's what they get but deserve far less than one star.

Ana at this branch treated me like a criminal...I waited over 30mins to open an account then when I sat with her he had 100 questions about why I didn't go to my local branch I explained why then she started to find issues with my drivers license...So I took my $1600 that i was gonna use to open the acct else when and got an acct with no interrogation because I'm black

Best Customer Service that I've ever received at a Bank

Amazing service! Employees are super friendly and helpful