Sandy Spring Bank Manassas Dr, Ark

Walked in to cash a check that was made out from a company that hired me to provide notary services for them. Was greeted by a lady who was sitting at Assistant manager Nancy Christensen desk. I discovered later it was the branch manager Aziza Mojadidi who inquired why I was there all along giving me this weird look and vibe. The teller Janak Adhikan was proceeding with my transaction as usually. She (Aziza Mojadidi) advised the teller from her chair that he needed to call and verify the check. Per the company website it states "Yes, if the check is drawn on Sandy Spring Bank, you may present it for payment at any of our community offices. There must be sufficient, available funds in the account on which the check is drawn and you must provide a valid form of identification at the time of the transaction." So I was confused to why she needed to verifed a $125.00 check when it doesnt mentioned that on the company's website. She proceeded to get up out her seat and told the teller that she will call and demanded him to take the customer at the drive through. You could see the teller was a little taken back. She proceeded with the call and stated that she has a check written out in my name and wanted to see if it was vaild and needed to verify. At this point I am like this lady is really being extra for $125.00 check. Which obviously says real estate closing and has me listed as the notary. When she came back to bring the check to the teller I told her what the website stated (I always do my research so I know what the policies are so I can be in compliance). She was rude and unprofessional. She said that if I didnt feel like waiting I could deposit it in my own account with a nasty attitude. Well thank Aziza for pointing out the obvious! I wanted to see the bank in person and possible open an account in the near future so thats why I really came. I told her she was rude and she shouldn't be talking me like that. I asked her for her card and told her that I am sure those who were in charge wouldn't be satisfied with her behaviors towards clients. She did mentioned that she had to verifed bc I didnt have an account there, which is fine but they need to update their company policy online. I felt like I was being accused based on her treatment. I honestly believe she racially profiled me based on her look, vibe and behavior. This is not a bank I would entrust with my money based on her treatment. I left there feeling violated and insulted.

This is an awful branch. Came to cash a few thousand’s check and the branch manager Aziza is pretending I’m cashing a 100 million. She asked how, when, how, why, who is it from. Her only job is to cash the check, it’s NONE of her business to ask that. She spoke with the company who gave me check and the Trust advisor was puzzled at why she was inquiring this. Her ignorance is BIGGER than her arrogance. She treated me like I’m a criminal like I forged the check. She’s rude, nasty attitude, shouldn’t have anything to do with customer service. I’ll formally put a complain to the bank headquarters.