Sandia Area Federal Credit Union Rio Rancho Blvd, Rio Rancho

I have been with Sandia for many years and I’ve had my account compromised several times which is concerning. However, knowing I have Joan to always go to at sandia makes me feel so much better. I prefer the text to chat option when reaching out to customer service. Almost every time it is always Joan who answers. Honestly, if it’s not Joan I am tempted to wait until the following day. She is consistent, thorough, thoughtful, patient, and polite. She’s been with me through various scenarios such as my debit card being compromised, ordering a new card, paying bills, paying family from checking to checking. She is knowledgeable and resourceful. I am extremely happy that she is a part of Sandia and offers world class customer service.

TERRIBLE management. Embarrassing. And it's ONLY the Rio Rancho branch. The others are fine. The ladies at the counter are great. Friendly and efficient. But the management is a joke. Long lines all the time. But they have plenty of employees serving the drive through. But you HAVE to walk in to get more than a thousand dollars so enjoy the wait. And will they come out of their offices to help customers in a long line? Lol.. yeah right. Absolutely not. They just sit there and look at you. Go to Wells Fargo. It's never like that. And that's NOT the only issues with this bank... not even close

Very polite older woman who took care of me. I wish I could remember her name. She knows who she is, she took care of my exchange for over 400 $1 bills to larger bills. She was very professional and kind.

The best Credit Union I’ve ever joined, the best rates. I got approved for my New Car with such a low interest rate which saved me a tun of money. They are very professional and kind which makes it a pleasure every time to do business with them. I shopped around & they had the lowest interest rates. This is the Credit Union to join/Sandia Area FCU

Anthony D and Jovanna D were extremely proficient and professional in help me close my vehicle loan same day. I submitted my online application and hade the loan booked and drove my vehicle form the dealership lot with in 4 hours. "Good Job"

I have to give Nicole Wiley, at the Rio Rancho branch, major kudos. She was so helpful and friendly the entire time she helped me finance a new vehicle. I sincerely appreciate all she did to help me, quickly and efficiently. Thank you, Nicole!

I am so pleased to have Sandia Area Federal Credit Union for my financial needs! I called with a concern that had me worrying. Everything was quickly cleared-up, and all of my questions about my account were answered. I appreciate being treated with respect. I am twenty-years as a member, and I will continue my loyalty to SAFCU!

I didn’t know rolling your eyes at customers was a requirement to work here. Make sure they count all your money and checks when paying a loan because if you send a check in apparently they don’t know what they were suppose to do with it so they might just keep it without telling you anything until you go inside and ask what happened to that money. Be aware.

I would be leaving at least a 2 score if it hadn't been for Joan R. in member services. She is the one sign of hope that I found during this absolute difficult process and time in my life. My one and only suggestion to new or existing members of this credit union is to make sure you have a designated Beneficiary on any/all accounts that are open. When my Mom passed away my world in October turned upside down. SSDI froze her accounts with Sandia as I found out the hard way. Sandia directed me to Probate Court. I had to complete Probate from 2000 miles away to only find out unless I open an account with Sandia, getting access to Moms account or even adding my name on and/or changing the account name to the estate of would not happen unless I was in branch locally. Again, remember I am several states away, I tried opening the account online to be then declined and enters Joan R. to help save my stress and more torture of walking the tight ropes... The last unfortunate thing is, Sandia should not take chances on USPS. Sending checks without a tracking or signature required has definitely put my stress level above normal.. running to the mail box probably daily until it hopefully arrives... again I think this goes back it's just a local Credit Union... Joan R. Thank you though for being the one person out of several (including branch employees) to take my matter seriously and to provide a temporary solution until I make it back to New Mexico.

Sandia is the worst credit union that I have ever dealt with: I opened a new auto loan account via a dealership. I went to the Sandia website and changed the email address to a primary and an alternate. So where does Sandia send me information? To the address that I deleted from their website. I called customer service and was given the covid 19 run around and to leave a phone number for a call back. That was 15 days ago, and still no call back. But they still send emails to the wrong email address. They claim to be one of the best CU in NM, but they are the worst.

Spoke with Melinda on the phone and she was absolutely wonderful! Very informative and educated me on an upcoming purchase they will be assisting me on. I have another vehicle with them and they have been nothing but pleasant to work with! I would highly recommend looking at using Sandia Area for your banking needs! Thanks Melinda!!

Sandia Area has provided excellent banking and financing Services for our household over the last 20 years. The staff have always been quick and pleasant when resolving any issues that have come up. Experienced problems are far and few.