Russ Darrow Appleton Direct W College Ave, Appleton

Fast and easy service. Was able to work while my service was being completed using their WiFi without interruption or signal break. Comfortable/casual seating area with limited beverages available for free or vending if needed. Thanks for taking care of me and my truck. Tom

I bought a truck from them in February, when I test drove the truck my wife noticed that it had rust on the corner of the cab, the salesman and manager assured me they would repair the rust to my approval, if I bought the truck. They even gave me a we- owe that said they would repair the rust at their cost. After waiting two weeks for the service manager to call me, I called him and he informed me that all they planned on doing was put a plastic corner on to cover up the rust, that is not what I was told at signing. After three calls to the manager and leaving messages he never called me back. After trying for two months and getting nowhere I realized that I was ripped off so I had someone else repair the rust correctly. After the truck was fixed at my cost and my third call to the corporate office, the manager finally called me and lied at I had called and said I didn't want anyone to call me because I was getting it fixed elsewhere. I would never buy I bother vehicle from them again won't even trust them to change my oil.

Absolutely AMAZING! The BEST dealership I have ever dealt with! They helped me when no else would, they got me some really great deals and I would and will always recommend them for sales and/or service!

I have never had one bad experience the 8 years I have been taking my car there. They are great and try to save me money. I only trust them with my car. Update: I am taking my 5 star rating back. Because I am a women and don't know much about cars. They were trying to take advantage of that and rip me off. Who knows how many times. Going else where. My car is unsafe to drive and they can't seem to figure out why and I have to keep coming back with the same issue. They just keep telling me maybe it's this. This time around they want me to spend $1500 dollars. Which I don't have. Most of that is labor. If it wasn't for my family and friends telling me to get a second opinion somewhere else and telling me something is not right. I would have sadly continued getting ripped off. Money is tight for a lot of people not just your business. I already spent almost $1000 on repairs a couple months ago and you said that was going to fix my issue. I have had my car for 8 years so I know when there is something not right with my car. I am not about to risk my life or others and can't afford to keep fixing stuff that doesn't need to be fixed or not fix the problem with my car.

So easy to do business with. Working with Dalton was a pleasure. He was so knowledgeable and made the whole process a great experience.

I purchased a car from the team at Russ Darrow Appleton last month. I was pressured into purchasing sooner than I wanted and then was pressured into purchasing $5,000 of warranty's without time to read through the paperwork. I also requested that my financing go directly to my credit union and NOT ran through their list of debtors. Turns out my application information was sent to at least 2 other creditors besides my Credit Union. And to top it all off, I bought the car on December 2nd 2021 and the check engine light came on on January 6th 2022. When I asked if they would charge me to service it they said I might have to pay $130 if the warranty doesn't cover the replacement component. Overall very disappointed.

Service personnel were great, but when we purchased the car we asked that, before we took it home, to fix a couple of things, which they said they would. A week later, we went to pick up the car, and none of the things they said they would fix were fixed. Turned out , one of the items had to be replaced and couldn’t be fixed. If I wanted it replaced I had to pay $95 labor to have it installed. I think when a company says they will fix something, as part of a purchase agreement, they should fix it, free of charge.

Enjoyable experience, got my truck in right away. Had my oil changed and tires rotated along with a general safety check. Friendly and courteous staff.

Service very unprofessional. I bought my car from them got the extra insurance it only took 6 days to get a key and over $800 pretty sure I could have went anywhere way cheaper thanks russ darrow

Since 2018, I’ve been servicing my car exclusively at Russ Darrow on College Avenue. Every single experience I’ve had thus far has been utterly positive. Every service person and staff member I’ve spoken with has been professional and very kind. When I go there, I feel very comfortable because I feel they are trustworthy. Highly recommend.

Just bought a 2018 Ram 1500 a couple days ago Working with Mark made it all go really smooth. He was very knowledgeable and just easy to talk to. No pressure at all. Also got more for my trade in then originally thought id get. Definitely my best truck buying experience I've had.

We had a very nice experience. Friendly and willing to work with you. I would recommend them.

Sale went perfect. Made drive home and transfer case blew. Got it back to the dealer. Hands down no problem. Took care of everything. Best service dept ever. Thank you.

There for a routine oil change. Roll in (with no appointment necessary,) and hop out. 2 minutes later in the customer lounge enjoying a complimentary beverage from the mini cooler. Of course me being a man of nostalgia I grabbed a Capri Sun. 35 minutes later car was done with a fresh wash. The wash isn't the greatest, but hey it's complimentary as well!

My car had to come in due an accident I was involved in and insurance was involved as well. Between all 3 parties everything went extremely smooth! I did not have rental car coverage under my insurance so renting a car was not really ideal or affordable in my situation. They were able to help me out with a reliable loaner car at no extra cost aside from filling the tank back up. I am extremely impressed with the work they have done and how great Eric in Service and Tony in Collision were to work with! I should also mention this is my second vehicle I have bought from them and Gafa is an amazing salesman! Always quick to help and checks in regularly. I will continue to work with Russ Darrow in the future for any of my automotive needs!

What can I say, I bought a Jeep Wrangler a year ago from Russ Darrow it’s been nothing but issues with it after a few weeks of owning it. First I’ve had to replace the engine oil cooler, then the front passengers side caliper didn’t work so when I would brake it would steer towards the drivers side had to fix that, now I’m taking it in tomorrow to get looked at again. Sure they made it look pretty enough to get you through the test drive and get it home but after that it’s all your cookie. Unless you got tons of money to throw at your vehicle I wouldn’t recommend buying a vehicle from here.

Got my oil changed here, it was fast! The staff was very friendly and clear about what to expect.

First, I want to say that everyone was very friendly. They were all wearing their masks which made me feel good. They were prompt as well. The guy I worked with was very nice and accommodating. I came in for an oil change and to repair a part a previous service agent said needed repaired. She had told me it was covered under warranty so no biggie. I said ok and set up the appointment when I could. Today, I find out after the work is completed that it was not covered under warranty. I went from thinking I had to pay for the synthetic oil upcharge only to about 400 dollars. The man I worked with today said he was sorry for the confusion and got the cost down to 295. I was upset at first but him trying to make things better made me leave in a better mood.

They are always friendly and informative and I appreciate that they washed the salt off my car which saved me the cost of going to the car wash this week.

We worked with Mark and he was was great. Mark was very knowledgeable about our new vehicle! He was very easy to talk to and ask questions. Heather did our paperwork and she was ready for us when we got there and the process was quick.

Had a great experience here! Mark was our sales representative and he was very respectful and courteous. Didn't try and push every extended warranty, extra fabric care, harzard insurance, etc. He was genuine and gave us his honest opinion. Location is a bit out of our way, but we will shop here again.

Went to buy a rav with my mom and boyfriend and the car is great I love it however I found a chip in the windshield and they didn’t do anything about it even when I brought it up. The ‘consumer advocate’ salesman brushed over it when taking to him. I felt like he was rushing me they the process and talked down to me when I asked questions. Talked about covid the entire time which felt unprofessional. If he’s the consumer advocate I’d hate to work with the other guys.

Absolutely loved working with Blake. He didn't pressure me into buying anything. Listened to exactly what I was looking for. We'll definitely be going there for our next vehicle purchase in October

I love the friendly staff always ready when I come to service my car. I’m glad I made a great choice of buying our cars there. We got 2 cars so far, thinking of buying the 3rd one ☝️. Keep doing great work.

This was the second time I went to Russ Darrow for my car’s body work. The great service they provided along with high quality workmanship a few years ago brought me back this time . I was not disappointed. My thanks to Tony and the folks at RD Direct!

Stopped in late on a Thursday. Roughly an hour before closing. Needed a new vehicle that evening. James, a Sales Specialist on-site in Appleton, took me around the lot and let me see the best suited selections. He provided a nice narrative to the vehicle I was interested in pursuing, and paired it with a test drive. James and staff stayed late & were able to get me taken care of that same evening. I appreciate the help & your willingness to work with me to find the best fit, in a timely manner.

We really loved how our sales person Mark Huth treated us when trading my car in for our beautiful Equinox we got. Very friendly down to earth he is. If I could give more then a 5 star I would. Ty u so much for all your help we will always come there to do this 😊

A-PLUS!!! Eric in the Service Dept...this gentlemen went far above and beyond to help me with a car issue. Deana also in the service dept., went beyond when helping me earlier in the week. Shawn my salesman the same as the fore mentioned. Shout out to Guy in Finance. These folks get it...they listen, and they aim to be helpful!!! They have earned a repeat customer in me, and I am spreading the positive word about Russ Darrow Appleton.

If your car needs service, take it here. Don't take it anywhere else. The service team is very honest and very knowledgeable. Other shops will do their best to shoo you out the door as fast as possible, but Russ Darrow will take the time to make sure you're taken care of. Also there's no appointments here so oftentimes they can get you taken care of right away. They even offer a shuttle service to and from the mall so you can shop while you wait.

Am so happy with my new Nissan and the excellent service at the Appleton Russ Darrow. Doug was so professional and helpful. Heather was great about explaining all the financing. Would definitely recommend purchasing your next used car here. The service department is fabulous! Very professional and helpful. Ben and Eric are great. Jacob and Mark are wonderful as the friendly shuttle drivers. Appreciate the hard working mechanics who do a fabulous job.

Every time I go in for car wash the employees are so nice! Went for oil change today and ofc had to wait a bit because it’s Saturday but was reasonable amount of time and as usual I was treated exceptionally well! So glad we got our vehicle at Russ Darrow!

This is my second time having the oil changed on our new Nissan Altima that we purchased from Russ Darrow. Both times I was in and out in 25 minutes during my lunch break. That included a car wash as well. We are very pleased with the total experience at Russ Darrow!

The team was great Mark did a excellent job keeping me informed and showing me the features of the car the service crew is always great Iwhen I come in for service. The only problem I have is trying to figure out the different maintanice packages I bought at the sale but love my new car.

Great experience with this dealer! This was my first car purchase, and my nerves were a little wracked as a result. Everyone was very friendly, and I felt very comfortable going through the test-driving and purchasing process! :)

Tony from the collision center has been nothing but great. He helped me with every issue I had with my car and has had the best costumer service skills I’ve seen. He didn’t hesitate to put a battery in my keys when asking where I could purchase one or replace a missing hubcap after 5 weeks of fixing my vehicle. I also love that he offers to clean my car every time I go there. I appreciate your service, Tony!

Love these guys. Went in to replace my vehicle. Found such good cars and good deals, hubby bought one too! Cal was excellent and helped us through the sales process which was quite easy. We also took advantage of their maintenance care package, which makes regularly servicing my vehicle a breeze. Happy all the way around!

First of all, amazing customer service. Personally my car knowledge is pretty limited and they were quick and thorough with any and all questions I had! Helped me by asking what I was looking for and my budget and showed me what would work for me. Big purchases like cars are intimidating and scary but they talked me though everything and even let me sleep on it and come back the next day without pressuring me into a purchase right away. Very personal, and knowledgeable!

We purchased a Toyota Sienna from Russ Darrow back in December 2017 and are very happy with the vehicle. It was fine dealing with the salesman, John Huettl, but the entire process took quite a few hours to work through. We met with Guy James for the financing and during that time he went out of his way to sell the Zurich coverage plan and all the benefits it could provide, including a key replacement since the sale of the van only included one smart key for our use. After 2 and 1/2 years of guarding that key like it was gold, I called Zurich today because I needed a replacement. They informed me that because I was not given 2 keys at the time of purchase that I needed to contact our dealer for replacement, specifically the finance manager, because it was "a breach of contract." I first spoke to Heather who transferred me to Guy. His initial response was "are you sure you only got 1 key?" I was completely taken aback; both offended and infuriated by his question. After I assured him that we only received 1 key, he took my name and number and said he would call me back. I did receive a call back soon after, only for a song and dance about how his "key guy" is not making any calls due to the pandemic. Guy would be sure to call me back (if I wanted) once they started making keys again because "no key guys all over the country are making keys right now." And I am supposed to not drive my vehicle in the meantime?? Just ridiculous and a complete scam. DO NOT BUY ANY ADDITIONAL COVERAGE!! And if at all possible, do not work with Guy James. On a side note, I called our local hardware store and the battery shop for key quotes and they are up and running and making keys ... so apparently there are "key guys" out there that are working. (Essential business, right?!) At least we were smart enough to never go back for any "free" oil changes or car washes, etc. (We use our local mechanic in Oshkosh and would never take our vehicles anywhere else.)

I came in to get an oil change and when I got to the service garage everyone appeared to be wearing masks. I left my car with them and when I went into the waiting area, I was blown away by the complete lack of masks. There were about 3 total employees wearing masks, but the majority were not. Does a pandemic mean nothing to you? I have never felt so uncomfortable in a business and am saddened to see the lack of concern for the people who are making you money. I would rather pay for my oil change elsewhere where they care about covid precautions than get my free oil change here where they put me at risk. So disappointed.

I was searching for a car for the past few months. I knew what I wanted, and Russ Darrow had it. Joe H., and Guy, did a very good job at handling business. Russ Darrow got me a car the very same day. Even with the not-so-best credit, they got me some reasonable financing. They do what they can to satisfy customers. I would recommend.

Just got my new car !! I love it. My salesman Mark was awesome. He made everything quick and easy. He got my credit approved and set the car aside for me all in one phone call. The service was great and the car is a great value. Great experience and I look forward to a long relationship with Mark.

Unfortunately the 3rd time I’ve had to bring my truck in to them. No fault of theirs, my truck is 14 years old and things break down. Service department was courteous and helpful throughout. All the work they’ve done has held up well. Clint did an excellent job shuttling me to and from the dealership and my house while they did the work.

Mark from the sales department and Heather from financing are amazing!! I was able to pick out a car I LOVE without pushy salesmen. Mark is very genuine and truly wants to help his customers! I had a great experience at Russ Darrow Direct anf would highly recommend!

Ever since I bought my first vehicle from Russ Darrow they've treated me very well! I will definitely continue to do business with them :) I recently bought my newest vehicle from Mark and it was a great and easy transaction. No pressure. Traded in my old for a newer better model. Couldn't be happier with the service and the quality. Thank you!

We had a wonderful experience. My mom had never purchased a car herself, as my dad always took care of it. Since his death she has been intimated to go and shop alone. Joe Hawley was wonderful and helped her through it. He was extremely nice, very patient and made her feel so comfortable during the process. She left with her new car glowing and excited. I can't thank him enough for giving her this great experience. My family will definitely go back to Joe and Russ Darrow for future purchases.

I just bought a car from Russ Darrow, and again I might ad. The Sales process was smooth as usual, they make buying a car fun again. Once in finance the smoothest experience yet, Guy was very helpful explaining the different warranty coverages available. He explained in a way that made complete sense, I always read reviews, if a restaurant, car dealership, whatever the case may be. I don't understand some peoples problems. There will always be that person that no matter what you do will bash you, always the victim, everything is everyone's else fault. The crew at Russ Darrow is the absolute best at what they do. I will never buy anywhere else and recommend them to anyone that needs a car. Do yourself a favor, stay away from everywhere else. It's Russ Darrow all the way !! Thank you Russ Darrow

Brought my van in for front brakes. The tech found coolant problems, and brought it to my attention. He fix all of the problems in a very timely manner. Both service writers, Eric and Ben are always truthful to me about what the problems my be. No, surprises! I trust them to do the job right. They both are good at explaining to me anything I don't understand. They both are good at their jobs. In my opinion. Two valuable employees you need working for your company. Thanks Russ Jr. Mr. Scott Strand

Just traded in my old car and purchased a car for the first time. Process was made very simple and quick, friendly and helpful service! Joe helped me out and made the experience very enjoyable. All in all, great experience!! I'm glad I chose Russ Darrow Direct to purchase my first vehicle!! Thank you!

I love getting my oil changes at Russ Darrow, they know exactly what I need at even give me information on what else I need for my car to keep it in good condition. The service employees are very friendly and I appreciate all they do for me every time I come in, and I also appreciate the information they give me every single time! Thank you for being awesome, I leave happy every single time I get my oil changed here!

WARNING WARNING WARNING **********************************Do not ever trust these people********************************they will lie about everything to get a sale. I bought a vehicle here and have spend more than I paid for the vehicle in repairs. They tell you to buy a warranty from Zurich for a lot of money and then do not stand behind their products!!!!! I bought the vehicle and should have know that the salesman was lying to me. The vehicle "allegedly" passed inspection, and was told by the salesman that they would make sure the airbag light was fixed before I picked up the vehicle. Guess what...it was not and now they want 650 dollars to fix the airbags. The vehicle was making terrible noises 2 months after I purchased it. The vehicle had no oil in it. None of the dash warning lights ever warned me of no oil. The vehicle like I said was purchased 2 months before. I checked the oil and sure enough no oil in it. I took it in and they said " I couldn't tell you why no oil light came on but we need to tear this engine down at a cost of 700 dollars so that Zurich....the warranty would put a new engine in. Zurich denied the claim of course after appealing it was still denied stating that it was :wear and tear". I tried to speak with the Dealership Manager but of course only got his voicemail and had other employees call me back. Weak!!!!! He is to afraid to deal with the customers and complaints because he knows that he is selling junk and warranties that mean nothing. Just beware of these tactics. I am in the process of filing a lemon law claim with the State of Wisconsin, as well as going to the DOT for selling the vehicle without airbags working. I am also in the process of filing a Federal DOT claim for inspection fraud, along with filing a lawsuit against this dealership for unfair and deceiving sales practices. Good thing I have them recorded stating these falsehoods about the airbag being fixed before I picked up the vehicle and also about the warranty "covering anything on the power train" which is what the salesman stated. He said that I would never have to worry because Zurich covers "everything", that is why it is worth the cost. All in all never, I REPEAT never purchase any vehicle or warranty from this dealership. Unless you like being cheated, lied to, disrespected, and taken advantage of and spending more that you purchased the vehicle for!!!!!!!!!!!! RUSS DARROW SHOULD BE ASHAMED!!!!!!!!

My partner and I got great service, and got a extremely excellent encounter today at Russ Darrow. My sales rep gave me truthful suggestions and assisted me get through the procedure very at a fast rate. He presented the car when he assured at the expense I expected. I personally was very content with the encounter and look frontward to being back when My family and I want a newer new car.

I was treated kindly from all the staff. They were sufficient and answered my questions

I enjoy my experience at Russ Darrow. I really appreciate the ride to and pick up from work when I drop off my vehicle for an oil change. The detailing I received on my vehicle was great, but they did miss opening one compartment to clean, but they gave me credit for that. Thank you!

From the minute we walked in Mark was just a pleasure to deal with, very laid back and honest about everything. Was a true pleasure to work with and made the car buying experience enjoyable.

Was very surprised I was not allowed to take to a mechanic to get the car checked out. I thought, well, It has all the features I want. I'll trust them. 6 months later when I bring it in for service I have almost $1,000 in repairs for leaks and a new battery. Also wasn't detailed like I was promised or a 2nd key fob was never found for me. I had a good experience from service department though.

I was referred to Russ Darrow Direct by a coworker. I was in desperate need of a new car due to my old one having a transmission issue. Everyone was very friendly, easy to work with, helpful, and the process went quickly and smoothly! They helped me find a car with everything I was looking for and needed, and the price was reasonable. I will definitely be back on the future!

Came in to get car protectant seal and have leak in a tire checked. Both were done in timely manner. Tire leaked source was found and corrected at no cost. Everyone was courteous and professional as usual. Why Russ Darrow is my car dealership of choice.

My car was totaled by a deer hit, and since my original purchase, my credit score and financial situation had somewhat deteriorated. I couldn't get financed for the car I originally wanted even though that dealer tried to make it happen. The credit unions just wouldn't offer me anything...even the CU that financed my totaled car and had over a year of on-time, consistent payment history. But Cal and Russ Darrow made it happen for me, and I'm so pleased and grateful! Cal is a great guy to work with, very down-to-earth and really took care of me. I'm looking forward to working with Russ Darrow in the future on my Kia Soul!

I went car shopping on the coldest day of the year, and Mark Huth was more than happy to brave the elements while I tried to make up my mind. We went inside to compare vehicles, took a test drive, figured out financing, and I went home with a great newer car! Mark was great to work with, patient, and happy to help me compare everything I was looking for in a vehicle. Russ Darrow has an amazing service plan and their customer service is stellar. Thanks to Mark, Guy, and the service team for being so accommodating! I love my Rogue :)

I had a great experience working with Mark Huth in purchasing my new vehicle. He was very informative and made me feel comfortable through the entire process. The only negative thing I have to say about everything is that normally when you purchase a vehicle from a dealership, you drive away with a full tank of gas. We asked about it and were told that dealerships don’t do that anymore. That is not true because we know several people who work at dealerships and this is a standard process. I would think that would be the least you could do for someone buying a car from you. Other than that...a very pleasant experience.

My salesman was awesome! Got the vehicle I’ve always wanted. They made the process easy!

John Huettl did an amazing job. Fast and courteous. When the car was getting ready, before I came to pick it up, he noticed that their was something wrong with the rear tire. Right away he ordered two brand new tires. I will recommend all my friends and family to come purchase from John and the Russ Darrow group

They would have gotten a five but I asked them not to wash my car but they did anyway. I went there right after I went to a full service car wash where they actually dry the car. When Russ Darrow washes the car they do not dry it and it leaves the windows all spotted. They also didn’t shut my hood tightly. This is the first time that I’ve left there annoyed and unhappy with my service.

I have had my car now for 2 and a half years. I have had to do MAJOR fixes every 6 months that cost THOUSANDS of dollars. My dad also got his truck from here, and his engine blew 2 weeks after he bought it. If you plan on buying from them, look elsewhere. It's not worth it. Also, when I told them to hold on my car while I got a loan from the bank, they increase the price the next day by a thousand dollars. I still bought the vehicle, and I really should have looked elsewhere at that point. So disappointing.

In the past, things have been fine. But our most recent experience has really irked me. Our AC stopped working, so we brought it in to be checked out. They said they wanted to do a recharge and add dye to see if there was a leak. That it would be $160. I ok'd that . They said they found a coil that was leaking. And the part that was needed wouldn't be in until the next day. So she said my total would be $225. I said I thought it was $160. And she informed me there was a diagnostic charge of $65. Most shops waive that charge if you have the work done with them. And I asked her as much but she said no they don't. She then proceeded to tell me that the fix the next day would be $310. So I said "together we're looking at like $550?" She said after taxes probably around there. Well the next day we bring the van in. And they start working on it. She called me to tell me they'd need extra time to vacuum out the moisture and it would probably be an extra $80-90. I was not happy, but it is what it is. She then called again a little later to say they got the wrong part, and we're waiting on the correct one, so it would be a little longer. After it was close to being finished, she called and said they wouldn't charge me the extra time she initially said, And that my total was "$665 before tax" I asked how that total came about. She said $225 from the day before and $440 for today. I said you told me $310 yesterday. And she says "she doesn't remember saying that" Come on Russ Darrow. This whole experience has been real frustrating. I ended up paying way more than I thought, and your person communicating is super confusing and information changes. Also... You should really look at your diagnostic charge. Call around. Every other shop ive gone to, waives that charge if work is done with them. I think we will use another shop from now on.

Awesome sales group. I knew exactly what I wanted by looking on the online site. The salesmen didn't try to get me to buy bigger or more expensive. Getting an oil change is super easy drive. Everyone is friendly they have coffee and popcorn for while you wait. I highly recommend Russ Darrow to anyone looking for a new car!

Today Tuesday June 4, 2019 I had my baby(2012 VW EOS) serviced at Russ Darrow in Appleton and received the kind of service I deserved! From their very knowledgeable staff, Joe, service manager, Eric and even the cashier treated me with proper respect! They were more then fair in their pricing giving me a great deal plus they pointed out a bulge in my left front tire I would have never saw and put the proper oil which the owners manual calls for. Now that’s what I’m talking about! Jim, a very satisfied customer from Green Bay! God bless one and all!

They are always so friends and helpful. Best customer service hands down. Prices are awesome too. Oil changes are quick and I get synthetic for what it cost for regular oil changes. Doing a great job there. !!

I have brought 3 vehicles from Russ Darrow before had a good experience. I recently purchased a vehicle from them and it is now turning into a nightmare. The vehicle and the sales man are fine the process of financing is the issue. Guy explained we could do bi weekly payments which we were fine with we were also told they would email us before the payments would come out. We talked to the bank that financed the car and they said they didn't do that. So my wife and I figured we would do it ourselves. Then when my wife was looking at our bank account there was another payment from our account, here it was the biweekly payment but not from the bank but a secondary group. We never recieved an email and never was td who would be taking the money. I am really regretting buying my vehicle there now. Be very aware of their finance dept Guy is his name, very shady person.

I purchased a car from Russ Darrow Direct on 11/5. My salesman was Mark Huth. Mark made my first car purchasing experience a pleasant one. He was extremely informative and attentive to my needs. I couldn’t ask for someone better in going through this the first time. His help was much appreciated.

Very friendly service department. Took my car in recently expecting a costly repair and was told it was a loose wire. Thank you! I was also able to benefit from their free shuttle service to and from work, and a car wash during this cold, salty winter They now have a repeat customer.

Needed a new vehicle & Gafa was very helpful with this process. He was very knowledgeable about all the vehicles, listened to what I was looking for & worked to accomodate those needs. He answered all questions thoroughly & explained the process to me clearly & succinctly. Also- & this is important- he was not pushy like other car salesmen I've worked with at other locations. Overall, it was a good experience- I have had my new vehicle for over a week & I love it.

Went there to get my oil changed and get my tires rotated. The guy said that it will be around $50 which I said it was fine. I ended up staying there for 1 hr and 25 minutes when the guy came back to tell me that my tires were okay and didn’t need to be rotated. The total bill was about $70 for an oil change although the worse part was having to wait so long to get it done and almost being late to work. Never going back again.

Originally I googled "bad credit, no credit dealers" Riss darrow was brought up. I worked with Christine. She was very nice. But this place is a JOKE! I went with the "bad credit, no credit" for a reason! After doing a hard credit pull. They came back with me needing to put down $2,500 aside from trading in my current vehicle. Are you kidding me!? If I had that much I would have just gone to the bank or a regular dealer!! Not very satisfied with the out come & now gmhaving a hard inquiry on my credit report!!

Russ Darrow always gives great explanations when there are additional items that need to be repaired/replaced when going in for an oil change. They don't tell you that something needs maintenance unless it's with in the recommended milage. During my most recent visit, the pointed out I should replace my tires before next winter and even went as far as giving me price quotes (without me asking) on tires that they recommend, so I can plan ahead. Even during busy hours, wait times are still reasonable and not excessive.

I bought my car from Russ Darrow and paid for maintenance ahead of time (coupon book for oil changes and such). I love that I can take my car there any time for a free car wash and I do not have to make an appointment for maintenance care. Ben (manager?) in the shop is an awesome guy, friendly, informational, sincere and takes matters seriously. He and a small handful of the shop maintenance crew (one or two others my wife and I have personally dealt with, there may be a few more) really seem to care about our needs, concerns and seem to want their customers to have a good experience which is great to see. My concern: I took the car in last week for an oil change, then paid an additional $60 for carb cleaning, air filter and a few other things. Was in and out in under 45 minutes which was great! However, when I returned home I walked around my car attempting to loosen some of the snow around the wheels and noticed my gas cap was open. Upon further inspection I found the plastic bottle of carb cleaner still sitting in my gas tank. The tank cover just hanging there by that little plastic cord. I was annoyed but blew it off as mistakes happen to the best of us right? The next morning I noticed a voicemail - the message was from Ben in the shop saying my lug nut key had been found there in the shop (tire rotation). Ben sincerely apologized when my wife picked up the lug nut key and made it clear he would be speaking to the guys in the shop about this type of situation. From Ben's reaction and the look another guy's face (one of the better ones - didn't catch his name) this has happened before. I believe Russ Darrow's maintenance shop is a good place to bring your car if you are lucky enough to get a tech who cares working on your car. Will I bring my car there in the future, yes, but I am more likely to circle the car a time or two before leaving.....

I had a wonderful experience with Russ Darrow a few weeks ago. Brent Weinberger is fantastic: he listened to my needs and worked to get me a great car within my budget. There was no pressure to buy unless I was totally comfortable with the car and the price, and if I expressed any hesitation we talked about other options. My car works well, and I have a great service plan. I'm very happy with Russ Darrow.

I get ready to leave for work on a Monday and my car has a flat tire. Inspection shows that the strut coil had broken and a piece destroyed the tire. Great. AAA takes the car to Russ Darrow Direct in Appleton. Best thing that could have happened. Not only do they really know Kia's, they accelerated the diagnostics required. Expecting to hear in 3 to 4 days what the damage ($$) would be, I was floored to hear from them the next day. While the repair was not cheap, it was much less than I expected. They also did the unthinkable - they arranged a 12 month, INTEREST FREE loan that can be repaid early without any penalty. Russ Darrow certainly has my business in the future. They are GREAT!!!!

Purchased a vehicle two months ago. Discovered that the air doesn’t work. Took it to the dealer, who had marked there was no problem with the vehicle. Spent an hour only to have the dealership say it would cost $800 to fix, all on us. It’s not cool to sell a vehicle and say there are no problems only to let us discover otherwise and then not make good. This was our third vehicle from this dealership and will be the last.

I was preapproved for 14000 for a car found a 2017 kia for 17000 told them I wanted to run it through capital credit union first. dealer went into the office for about 15 minutes came out and told me capital denied me but they have companies bidding on my loan. wound up with wells Fargo at 10% interest. then the credit person brought me in his office and kept pressuring me to come up with 400 I kept telling him I dont have it he kept pressuring me until I blew up. I contacted capital and they said they were never contacted on the vehicle. they got vehicle information from me and said I was approved at 4.24%. I did refinance with capital and it was with wells Fargo for a week. I am glad I checked with capital. I wonder how many people that they have done this to that don't check into it. i want to post this so people are aware

Anthony it was a pleasure doing business with you. You worked hard to make sure l was satisfied with every part of the transaction. You came in on your day off and I felt like you really went to bat for me until both sides were satisfied with the deal, no high pressure. All so important to me as a customer. Keep up the good work!!! Pam R.

The best experience I ever had everyone there at Russ Darrow (Appleton Wi). So Professional, just a pleasant feeling as you walk through the doors. My salesman John Huettl, I must give him an A+ overall I just love his Spirit, his Professionalism,Thank You All So much for getting me in my Dream Car.

Everyone that I met with from the staff was super kind and helpful. Dalton Jarvey got me into the car I was looking for and answered questions I didn’t even think to ask. This is the team and the dealership I will recommend to all friends and family, and will return to.

Dalton Jarvey did an amazing job in getting me in my new car! Russ Darrow Appleton Direct--highly recommended!! See you in a few years The service department is very knowledgeable, informative and efficient.

Dalton Jarvey was very informative and helpful in getting my wife and I into the truck we were looking for! The staff, from Dalton to the Sales Manager were all fantastic! Thank you all! We love our 2017 Chevy Silverado 1500 Z71 Redline Edition!

Bought my second car from Cal at Russ Darrow last week and have been 100% satisfied both times with the service and genuine attitude of the dealership as well as Cal. 10/10 would recommend! Edit: 5/12/22 Eric at the service department is an incredible asset. Eric and the service department are so dependable and are always there to service. Don’t know what I would do without you guys!

12/6/2021 My car was in to attach 2 fuel tank brackets as one had snapped No engine light or gas odor present at drop off. They attached the brackets but left me drive off leaking gas somewhere. Called to report gas leaking and huge gas smell and Eric said it would be another $130.00 for diagnostics! Maybe it is a simple fix as something could have loosened up during repairs, I simply wanted it rechecked, but to charge me to recheck such recent work with this big of a safety risk is ridiculous! 0 stars for customer safety, service and care. 0 stars for affordability!

Great service buying my car and great price, great service with my oil changes, amazing service when I had to get things fixed and did all contact/work getting my warranty to cover things they were responsible for. We I had to all get fixed was my gas pedal, front left axel, tire balance and rotate. 10/10 would recommend and do already recommend them to my friends and family!

Easiest experience ever buying a car. Mark was very personable and knowledgeable. Highly recommend this place!

I live out of state (Upper Michigan). They have a new policy that states they do not take out of state cashiers checks. I was trying to buy a car. I bought a truck from them 10 months ago, and I did not have this issue. I even told them I was willing to wait to take delivery of the car to verify the check clears, but everyone I talked to was very strict on their 'No out of state cashiers checks' rule. Being that they do not accept cashiers checks, my only other option was wire transfer or financing through them. They did end up taking a wire transfer and I did end up getting the car, but they REALLY wanted me to finance through them. One individual named Guy was actually getting on my nerves about the whole ordeal when I was on the phone with him. I understand the dealership makes more money if you finance through them, and he even gave me a better rate. However, I had my reasons for sticking with my bank, and if I wanted to do things my way he would get upset over it. I guess I am not the only one who has had issues with him either looking at other reviews. I have had no issues with anyone else here and other than dealing with Guy over the phone I have had a good experience each time. Even in person Guy is nice to deal with. Unfortunately, due to this dealership not being able to take cashiers checks from me, I will no longer do business with Russ Darrow. Not worth the hassle.

I have been coming to this dealership for two years now and while they can use some help with the car wash, that they provide me when I get my oil changed. I have always had great and professional service when I come to the auto-shop . They have also been accommodating to my needs if I have had any at the time. I am very happy with the dealer ships auto service. Thank you for your excellent service.

Had a pretty good experience buying a car here. Definite upgrade from what I used to drive. Really good pricing on their five star coverage which included a lot of repairs and a certain number oil changes, tire rotations, etc.

Russ Darrow is always polite and great at explaining my options on my vehicles. I always recommend friends and family to use them. Mark is my guy. Always looking out for me. Eric in service is one of nicest and honest guys I know when it comes to discussing what needs to be done on my car.

Drop off for oil change in the evening and had it complete first thing in the morning. Would be a 5 star but no envelopes in drop box so I made my own with a note. This was not a really big deal for me. Thanks for getting this done so quickly!

After a tumultuous adventure trying to buy an SUV without being robbed, I ran into Dalton here. He hooked me up with a great car and the financing to get it. He answered questions I didn't even know I had. Great Guy!

I have been using Russ Darrow Direct for years!!! As well as one car salesman, Gafa Temirov. He will never put you in a car that has bad reviews or anything of the sorts. I will forever recommend russ darrow to everyone. They make everything so easy. As well as taking the guess work out of it for you!

Horrible experience. Had finance guy threaten to punch me in the face after telling me he needed more money than what was agreed upon. Never have had such Horrible customer service. Only bright spots are the service department are friendly and my young salesman was good. Will never buy another vehicle from this place again and would not recommend to anyone else either.

Their customer service is great! But I had my engine light on when I got there and they replaced a hose that was broken off. Then everything was good until I got home and the engine light was back on. The past few months with this vehicle have been nothing issues. I just want it to be fixed. You don’t buy a car off a lot to just spend all your money fixing it.

This is my first time getting my oil changed at your location. The service technician, Brad explained everything he did to me. I am very happy with my experience and will be back again.

I’m absolutely stunned at how fantastically I was treated during the sales and service process. Everyone was kind, and went over and beyond to go the extra mile. Eric is Service should definitely be recognized for his exceptional customer service, he is how you attain lifetime customers. Thank you to all.

Russ Darrow Direct was a GREAT experience. They got my vehicle in for service within a day. Prompt on calling with updates and permission to go ahead with the things that needed to be fixed.

We bought a car from them 2 years ago. The salesman was a stereotypical used car sales man. Sent us to lunch, told us he would pay for it, called us at lunch to rush back to the dealership and,never followed through with paying for our lunch. So tacky, he called me pretty, all the old moves. The car' s fluids were not topped off, they had the wrong tires on it, to the point that it was dangerous and a safety issue. The engine started having issues, serios issues preemptive of catastrophic failure, less than two years after we drove it off their lot. Never again. What a completely predictable disappointment. Shameful.

Waited over 90 minutes for an overpriced oil change. Last time I ever step foot in Russ Darrow Direct.

1st service call since purchasing my Nissan Rogue. Agent Tyson Fancher was outstanding. Walked me through the process, kept me updated, and offered some recommendations for keeping my vehicle in excellent condition. I HIGHLY recommend the RDD service department.

I purchased my Kia Optima from Russ Darrow in 2007 and have had it serviced here ever since. I have never felt like I was taken advantage of or had to question if a repair was really needed or if the work was actually done like other people I know that have went elsewhere. When I have needed repairs, I was always told how critical it was. The service department is great! I appreciate the help and guidance John, Sheila and especially Eric have given me over the years. I always feel comfortable calling with any questions or concerns I have and I have always been treated well. I recommend Russ Darrow to anyone. May 2021: I returned to Appleton for a visit after living in Michigan for the past two years. I had my car checked over before I left for Appleton and was told everything was fine. During my trip, I had issues and was grateful I could see my friends at Russ Darrow. They got me in while I was in town and made the necessary repairs overlooked by my Michigan garage. It was a relief to feel safe on the road for my trip back. Thank you Calvin for all your help! You went above and beyond. It was great catching up with you, Eric! Go to Russ Darrow. They have always been the greatest!

John and Guy were very patient in helping me find my first car, and getting it at the price that fits my budget. Mariah, who answered the phone and I initially spoke to, made the hectic search for a new vehicle much less stressful and more exciting (as it should be!). Nowadays, with companies seemingly pushing for the bottom line more than the interaction, it was very nice to visit a dealership that was thoughtful, helpful, and considerate of what I could afford. Would happily recommend them.

I feel that the staff is professional and polite enough. However, the issues of concern were not addressed, and brushed off as "that is just how that kind of vehicle is". I don't agree that a certain make and model is going to be a bumpy drive, and wobble and clunk this shortly after purchasing it. I also would not expect newly installed brakes to screech, squeal, and grind as much as they do either. Based upon reading I have done about my type of vehicle and what I have been experiencing, I feel that my transmission is starting to go, and Russ Darrow does not want to honor the warranty I purchased from them. At this point, I will be getting a second opinion from a reputable mechanic to assess and diagnose the issues with my vehicle.

9/7 just had our first oil change. Everything went so well. We love having all the service department and body shop take care of our vehicles. Thank you Eric! Thank you John and Guy for making this so easy. John found our car and it was great timing and left I with it same day. Guy did the financing and explained everything perfectly. I walked away with a great car and no worries. Thanks guys plan to do it again some day.

Very knowledgeable and efficient. Over heard a mechanic letting a customer know that she didn't need the part that she thought she did so they would save her money on her bill.

I had purchased a car from them about a month and a half ago and the steering started to get hard to turn. I took it in and they were going to charge me over $600 to fix. I was upset They were very kind and did everything they could to get the cost lowered. I do appreciate that!

I didn't anticipate my purchase the day I went to test drive me new vehicle, I just wanted to see how I liked it. My salesman Brent was so friendly from second one I actually enjoyed the test drive and the entire process. The finance manager was knowledgeable and polite, and they were all phenomenal people. I got what I wanted for my trade and an excellent rate for my new vehicle and a great deal on it as well. Overall I can't complain, and I'll send people over if they ask for a recommendation.

My daughter, Rachel, and I would like to thank the body shop for the fabulous job they did on the car. We were more than pleased with the work. A special thanks to the "hail and dent" guy for making our car look like new. You guys rock and do amazing work. I would highly recommend Russ Darrow Body shop to anyone who needs body work done. Have a great rest of the week and thanks again. Vicky Warning

Our experience was very good. Our sales man was very nice and educational. I felt he was very honest with us with any questions we had for him and he was very personable. When it came time for financing, we got in and out pretty quick. Overall they were very nice and weren't out to waste our time. The moment we got there, they already had our appointment set up and some paperwork ready to look over and sign. The longest we waited for service was while he was finding and bringing my car over so no complaints here.

5/6/19 another oil change. No problems with the oil change. I dropped my car off and left. I came back in about 2 1/2 hours and my vehicle was ready. The free car wash has not improved. 1/25/19 10:15 AM I came in for another oil change. Upon arriving I was told it would be 1 1/4 to 1 1/2 hours. I asked if I could keep my place in line, leave the dealership and come back. I was told I could not do that. Their policy was first come first serve. Which I do understand. At the 1 1/2 hour mark I came to the service desk to see how much longer it was going to be. Upon entering that area I hear the service desk employee stating "it has been only 1 1/2 hour so she can't" then he saw that I was present. He reviewed the recommended work list with me and I went back into the waiting room. It was another 15 minutes until my vehicle was ready to go. I was happier that I was given a more accurate time estimate . I feel the service desk employee was unnecessary sassy, about my expectations. I asked if there was a better time to come for an oil change, I was told Mon , Fri and Sat are busier than the other days of the week. The wait would be more like 30 to 45 minutes. One last thing they turn off my headlight and do not turn them back to auto, this happen every time. l will continue to use this company only because of the service agreement we have with them. I came to have a oil change today 10/24/18 at 2:14. I have had my oil changed there 3 other time since I purchased my vehicle. My wait was over 1 hour and 45 minutes today. No one warned me that there would be such a long wait, which would of been nice to know. I also got the free car wash with my service as I always do. As I have said with all my car washes at Russ Darrow Direct in Appleton, you get what you pay for. There is always some part of my vehicle that is still dirty when I leave. I feel that they spray the car down, bring it to you wet and say it was washed. another visit

It was a great experience. Anthony, our sales representative, was very helpful and could answer any question we asked him. The process of looking at cars, test driving, and purchasing a car was simple. I normally hate the process of buying cars but this was easy and a quick process. Everyone there that we met was friendly and made you feel welcomed. I would recommend this place to anyone looking for a car.

I bought my vehicle at Russ Darrow last weekend... I was back today for them to apply the simoniz coating to my vehicle. I was in an hour within about an hour and a half. It was well worth it. The staff is great.

Eric in the service department was great to work with. My car had a major issue and he worked with me to figure out the best solution. I had purchased a warranty with my car from Russ Darrow and it did happen to cover my engine that ceased randomly over the weekend. Eric was knowledge and did 100% of the communication between the warranty office and I. I was very overwhelmed after hearing about all the issues with my car and Eric stayed calm and explained it all. I am thankful for his service

They were good to work with. Not surprisingly they didn't tell us about a couple cosmetic issues which were easily fixed. My biggest issue was them ignoring me about getting a 2nd key(which they said they would do) and it took a call to the manager to finally have someone return my call and get a 2nd key for the vehicle. Love that the first few oil changes are included and unlimited car washes. Do wish they'd dry the vehicle but not going to complain.

I went with my sister to help her buy a different truck, and let me say, unfortunately Russ Darrow Direct was the only place that had exactly what we were looking for. Since other sales people were busy we got stuck with Mark. That’s when the worst car buying experience of my life started, and I wasn’t even the one purchasing. I’m glad I went with my sister, I felt like she was getting the run around from Mark the entire time, he started with telling her that they might not be able to take her trade in, he didn’t know much about the truck, and he acted as if my sister and I knew nothing about vehicles. He also kept calling my young sister ‘honey’ the entire time which didn’t sit well with me at all. When it came time to talk numbers he spent over an hour not giving us an answer. Once he finally gave us a trade in price the numbers on the paper were different than what he was telling us, so once again we had to spend more time waiting for the numbers to be correct. Anyway, outside financing was approved and my sister goes to pick up the truck the next day, and they forgot to collect her down payment, how does their financing guy forget to collect thousands of dollars???? So my sister was forced to go back the next day to give them that, she lives 45 minutes away. After she arrives there she is greeted by Mark, oh joy, and he asks what is wrong with her tail pipe. She had the truck less than 24 hours and the tail pipe had fallen down, and was about to fall off. They couldn’t fix it that day, so my sister once again had to come back after the weekend. She had a limited amount of time on that day and they didn’t even have the parts ordered to get it fixed. They were late getting it fixed, the only saving grace is that the tech was very friendly. After it was fixed Mark shows up again to ask “are you happy now?” in a very condescending tone as if my sister had no right to be upset that a 30k truck broke less than 24 hours after having it. Needless to say we will not being going back, nor would I recommend going there to anyone else.

Came in to buy a car, left with a good car. However the salesman was less than pleasant. He kept calling himself the "Consumer Advocate" but I think that's just a nickname he gave himself. Very unfriendly tone when it came to certain aspects of the process. Talked down to my girlfriend quite a bit. Typical used car salesman.

Overall, I had a pleasant buying experience from Russ Darrow. The car is exactly what I was looking for and was fairly priced. My salesman was new although very eager, enthusiastic and attentive to my needs. My only issue, and it is minor, was how unorganized and inefficient the process was after I decided to buy the car. It just felt slow. All in all, I am satisfied with everything. I love the car, I felt like I was given a fair deal and I would consider returning to Russ Darrow in the future.

Had a great experience. Cal was awesome; he was really easy going. It was our first time buying a car and he explained everything thoroughly and patiently. Everyone there was helpful and friendly but didn't pounce on you the moment you stepped out of your car like most dealerships. They really are there to help you, not just sell cars and make money.

John in sales was nice to work with. Didn’t complain when he had to take extra steps to get my car insurance details because I didn’t have them with me. However due to the way I was treated by Guy, who I signed all my paperwork with, I almost walked away from buying this car and will never go through Russ Darrow again. Questioning what I do for a living because I wouldn’t purchase extra insurance through him and stating “$22 is really going to break you?” I have never been so disrespected. If I didn’t need a new car immediately I never would have signed those papers. I won’t be recommending this place.

We loved Mark! He very nice and helpful. He wasn't the 'pushy' salesman that I have dealt with at other dealerships which generally upsets me. He wanted to just make sure I was truly comfortable in the car I was driving. He answered all of our questions. Nothing but good things to say!

By far the best place for customer service! You'll never be disappointed. I specifically worked with Joe Hawley and he was very knowledgeable and passionate about helping me find the right car. I really appreciated that because shopping for a car is never a fun process. Also, if you're a Packers fan you'll definitely love his workspace! He is a true fan and it shows!

They are very direct. Nice place to buy a car, as always ask plenty of questions while signing the sales contract. They try really hard to not tell you about the APR or how much my service contact actually cost. Good prices on cars though

I had a great experience with Russ Darrow. This is the second vehicle that I’ve purchased from them. Very professional staff and they did not feel pushy. My sales person, Doug Lange, was very down to earth and practical as he showed me around the lot. I have used their service center on several occasions over the past six years and I’ve always been impressed with their professionalism, knowledge, cleanliness, and the speed in which they get things done. Thank you for making an intimidating process very easy and enjoyable.

John in service has to be one of the nicest service guys I have ever dealt with. The Service director Cassidy helped me make good decisions about my car. The decisions I made saved me money and a great deal of time. I was greeted by the general manager Mike, and he was curious how everything went with my visit. I assure you, I could not be happier. Everyone made me very confident I was doing the right thing. Thanks, Russ Darrow!

Hands down... the best dealership I’ve been to- ever! I live in Green Bay but went to Russ Darrow in Appleton for “The Works Package” which I bought at a charity event. I will be making the drive every time I need to service both of my vehicles. And when I buy my next car.1. Having a special needs son, I appreciate their generosity in donating to charity 2. They did a very thorough job 3. Cassidy and Eric were very professional & trustworthy 4. Mark in the sales department insisted I utilize their free shuttle to visit nearby stores instead of walking since it was running. I feel like I made a handful of new friends all while getting my car serviced :)

Sales made buying a car easy, they were very helpful and informative. I also get all my service done here. Sheila always greets me with a smiling face, tells me what my car needs without pressuring and making me feel like they're just trying to get my money. Would definitely buy with them again.

Bought my car through ByRider of Appleton and heard about Russ Darrow's Oil Changes @ $19.99 with a free car wash. Very courteous and friendly staff as well, definitely buying a car here when Mines paid off.

Always professional and friendly! Stopped for an oil change and was greeted by name! Always excellent service with a smile 😊!

Had a great experience with Russ Darrow! Everybody was super nice. I worked with Mark on finding a car that worked for me. I expressed how important it was for me to have something reliable and would last a long time. This was my first time financing a car and I was super nervous but he helped through all that. I will definitely go back in the future!

Took my car in for an oil change and to look and an oil pressure issue warning light that kept coming on since the last time it was recently serviced here. The service team replaced the oil and said they fixed the issue only for the engine to blow an hour later. When I spoke to them about it they stated they're not obligated to meet any level of quality care for vehicles. They would not pay for damages and only kept trying to sell me another vehicle. Ironically they gave us free rental because and I was told by several technicians that they have several members of their team at Russ Darrow prone to mistakes during servicing. This place will ruin your car and not even apologize for it. You're better off going somewhere else.

Jon and Cassidy did an awesome job helping me out with my truck got me all taken care of after it needed a new engine. They did all the heavy lifting after I dropped it off and made sure I got the best service possible!!! These guys are awesome they will take care of any needs you have.

From the beginning I stated that I did not want to use their financing. Unfortunately, they proceeded to ask me if I was sure and claimed they could do better than what I had lined up, despite numerous times telling them I was comfortable with my own financing. They did not work with me on my budget. Refused to reduce the price $150 to stay within my budget, which was already $1,000 over my preferred top price. Haven't had my car two weeks and already had to pay to fix something they claimed was working when it was inspected. The first time I went to use it, it didn't work, therefore, I am not convinced it was working when I bought my vehicle. They were willing to bring down the price on this a little bit, which I am sincerely thankful for. Regardless, I love the type of vehicle I picked out. I just probably won't be back to purchase from them again.

Cal was our salesperson. He was super friendly and helpful. Great guy, down to earth, loved working with him. Heather was our finance manager and she was great. Explained everything in full detail. The both of them were rockstars. I highly recommend this place. Helped us get another vehicle with very reasonable payments.

I love Russ Darrow Service department! They never talk down to me, they genuinely listen and ask questions to understand any problem I'm having with my vehicle. They believe what I'm telling them and don't ever leave me feeling like I'm whining. They are cost competitive, greet me warmly with a smile and by name. Special shout-out to Sheila and Eric - they are both awesome!

I bought my car from here and used the services for regular oil changes. I've been satisfied with their level of professionalism. The only reason why 5 stars wasn't given is because I was promised a deal on tires and when the time came to buy tires, I was only offered discount on one tire, which was very disappointing.

Doug is a great salesperson. He made my first independent vehicle purchase a positive experience, and Heather really helped with walking me through the finance process. I am very happy with my new car!

The employees of Russ Darrow Grand Chute are always wonderful. We have been well taken care of through unforseen engine issues with the vehicle we purchased. Their warranty has covered 100% of the work and parts and now the replacement has been not functioning as it should, when my husband brought it to their attention, the issue was investigated immediately. Sheila, the customer service representative even went above and beyond, digging deeper and went out of her way to follow up with her management and the insurance company. She then called us a while after we had visited and got approval to track the problem to assure our replacement engine is functioning well. Very impressed with the care for customers at RD. Thank you.

Wonderful experience. Vehicle was at dealership when expected. Paperwork was done with total with professionalism. Detailing of used vehicle was outstanding. Knowledge and delivery were fabulous. Couldn't ask for a better experience overall. Thank you to the Russ Darrow Direct team!

On Saturday, my son and I stopped by the Darrow lot on a whim. We have been looking at cars and couldn't find anything that we felt right about, despite visiting many lots. We were greeted immediately by one of the salesmen, Anthony, who went out of his way to help us and show us what we wanted to see. We left for coffee and returned a short time later. Our original salesman was busy with another customer and we were approached by Mark. He was fabulous and more than we could have asked for. He went above and beyond. We left with 2 cars that day and couldn't be happier. The service we received was top notch and way more than expected. I would highly recommend them to all my friends and family.

Overall my experience was good. My sales rep (Brent) was courteous and helpful. The finance guy was less courteous and really gave the hard sell on the warranty/service contract. He also tried to hard sell the biweekly payments (that includes its own fee) and longer term than I wanted even though I already had a super low rate and shorter term through my credit union. I did my own independent inspection and found two small issues. (The car came from the Milwaukee dealer, so these issues weren't something that the Appleton dealer missed.) They wrote those issues into the deal and I was able to get them taken care of at no charge. The only other downer is that the car only came with one set of keys and I didn't realize that until much later in the process. I feel like I got a good deal overall though and am still happy with the car a couple of months later.

Joe Hawley has been attentive the two times we've come to purchase a vehicle. Always eager and ready to help us get the vehicle of our dreams. Courteous staff as always and Guy James was also fabulous in explaining all of the wonderful 3rd party companies they are partnered with. We will always come back for future vehicles and for any of our vehicular needs. Thanks for the great service everyone! We can't wait to make many memories in our new Chevy Malibu!!

I originally posted about how the car we purchased caused us nothing but problems but actually the only problem we’ve had is with the oil pan. This purchase was our second with Russ Darrow and it was another good experience. And The management team saw my original post and had someone from the location call me. So I think they have good customer service.

I bought a Kia Sorento from this dealer today and had one of the best car buying experiences to date thanks to Mark Huth and Guy in financing. Mark was super patient in going through my financial situation and making sure I wasn’t getting in over my head with a vehicle I couldn’t afford. He also took his time explaining in detail all of the features of the Nissan Rogue and Kia Sorento, showing me every detail about how the instrument clusters worked, explaining the differences in drive modes and mechanical features, and what I would be able to do with them in regards to camping, and general towing and cargo capacity. In past experiences I’ve dealt with pushy sales people at other lots who would do absolutely anything to pressure you into a sale and I never once felt pressured at Russ Darrow’s. Guy was also great to make sure I understood all of the warrantees, programs Russ Darrow offers and making sure I was paying a price I was comfortable with. If everything works out with this vehicle, without a doubt I will be returning to this dealer to make my next purchase.

Bought a car. Got a good deal and had no problems with the car. I went in for an oil change and complimentary car wash. When they were pulling the car out of their car wash they hit a bolt and popped the tire. They covered the cost of that tire, as they should. I decided to buy a second tire to get a pair so they matched on the same axle, but since they don't keep tires on hand we had too wait for them to be delivered. After an hour of waiting they sent someone to to get the tires Eventually we they got them put on. Somehow a half hour oil change became 3 1/2 hours, and two tires.

Went with my fiancé to help find a vehicle she saw while driving past the front lot. This would be her first time purchasing a car from a dealer. The initial car we wanted to see was priced just about $20,000. After test driving the car, she did not feel comfortable with how small the back window was. Our sales person was very smooth and polite. He wasn’t pushy and told us if we find something else in the lot we might be interested in, he’d be happy to get the keys and answer our questions. While walking around I spotted a Nissan Altima SR 2016 that was priced for around $17k. What caught my attention first was it was a lot cheaper and after we test drove it, we absolutely fell in love with it. Here’s where the trouble starts. After about 2 years of owning the car, I noticed that the loan balance of the car was still pretty high for an assumed 60 month payment agreement. After going through the cars purchase agreement I observed that the original price on the contact for the car was increased by an extra $2000 without informing us. The warranty costs around $3000 which our bank quoted us a $1500 cheaper warranty and the agreement was for around 72 months. After all was said and done the car we took home was around $24k. Wish we would’ve read the contract before my fiancé signed it. The only question the finance person asks you is, “how much can you guys afford a month?” So he crunches his numbers and slapped another 12 months to the loan and upped the price on the vehicle by $2000 to meet your monthly payment hoping you don’t ask questions. How could you do that to someone? I wouldn’t call that a family friendly experience . Not a bad place to purchase a car, but please read your contract and ask LOTS of questions. Ask your bank as well for their perks and services , it may be cheaper. Definitely a learning experience to read what you’re signing and not what someone is saying.

I was greeted at the door with smiley and very knowledgeable salesperson. Her name is Isabel. She was very kind and patient with myself as I asked many questions and concerns about the type of vehicle I was looking for. She then helped me select a perfect match for my needs. I ended up selecting a mid sized car that gets almost 40 mpg on the highway, where I do most of my driving. I highly recommend both Isabel and Russ Darrow for your next vehicle selection.

Pulled in at 4:00 for a simple oil change and was not done until 6:30. My car did need a tire plug which I understand takes longer, but this was a very long wait, especially with my young child. After waiting all that time, my tire pressure is still showing low. I am not even sure if they plugged the tire. If they did plug it, did they forget to bring it back up to pressure? We waited in the waiting room for 2 1/2 hours. My 3 year old went to play with the toys in the kids spot. The toys were very dirty and there is no chair for adults to watch their child properly in that room. Not even a chair close by that could be pulled into the room. So i sat on the floor which was also in rough shape. Finally as we checked out I inquired as to what a stock supply fee was which was at the bottom of my bill and got a meager explanation as to the “extra costs” associated with doing a service. Basically this is a percentage fee that will always be added to the services we receive there in order to make it look at first like the services are being offered at a low cost. Why not add the fee into the actual service instead of an add on fee that doesn’t make much sense? This was our first experience with Russ darrow service and I am not sure we will return. Not sure if this is worth the “free oil changes” they offer with a vehicle purchase.

Crystalyn and Sheila at Russ Darrow in Appleton, WI were amazing! Super friendly, very responsive and very understanding. They and the team are awesome and finished my repairs early, which was a godsend! Thank you! Plus a FREE oil change and car wash coupon, that really came in handy and was totally worth the wait! Thank you ALL again, so much!!!

Always amazing, courteous service. I never feel like I'm being talked into anything. They're wonderful at explaining things when I ask and they do it with a smile. I will bring any vehicle I own here and I would recommend others do the same. Hands down, best service experience.

Great service! Great staff. They've kept me safe and happy on the road for many years. Very fair and honest! Eric and Sheila and Mark take great care of me! Thank you! Also great sales support when buying my new car! Thank you Mark Huth

Jon G was very professional and informative. He let me know I have a manufacturer recommend maintenance coming up on my next oil change, so I can plan ahead for an expense with no surprises!! Thank you for the great service!

We purchased a 2017 Kia Sedona from Russ Darrow Direct. The entire process was quick and easy. I told them what I was looking for and how much I would spend and how much I needed for my trade. They met all my requests. I had done research on my trade value beforehand so I had a pretty good idea what I was up against. It was an easy process and at no time did I feel like I was being "sold".

I had a very satisfying experience with my purchase of my Ford Edge. It was in my price bracket and the folks that handle my purchase and sales were very patient. I can honestly say I am pleased and if I ever need a new vehicle I will be going back. I have already made recommendations to many folks to buy from Russ Darrow. Thank you so much

Had my oil changed today. Everything was timely and efficient. Eric was very personable and professional.

I was looking for an SUV and was able to find a great car form y needs, Bought a Volkswagen Tiguan, the process was quick and painless. however, a week after purchasing the car was damaged in fender bender. I was able to take to Collision center and get quote very quickly once the insurance got everything together I was able to get my car fixed within a day and got a free rental while it was getting fixed. All in all great experience will buy

The last few times I've been there they have been amazing! Customer service is awesome but their mechanics..... Dont hesitate to take it here tho, but for me It wasn't until this last time and the mechanic I had that I ran into an issue. The mechanic tried telling me that my bushing needed replacing because they are "rusty". They didn't check to see if they had any play in them (which they don't, so they are perfectly fine) just because they are rusty doesnt mean they need replacing, hello, its Wisconsin! They also failed to see that my muffler needed replacing (which I've known since I bought the car, ) and they also failed to see that my ball joints in the front are bad, yes, both of them, the one boot is torn on the passenger side so that's pretty bad. So my guess is they just did a quick once over, noted the obvious, tried going for something easy cuz I am a woman (who does know some stuff about cars) and called it a day. Needless to say I AM NOT happy with them at the moment.

I came here for service after somebody backed into my car. Tony was great and made sure I understood everything that would be done with my car and how long it would take to complete. They finished the repairs two days earlier than expected and when I picked it up, I noticed they had even cleaned my dog's muddy paw prints off my seats for me. Thanks for going above and beyond for me!!