Royalty Finance Plaza West Rd, Winston Salem

HANDS DOWN, THE MOST AMAZING SERVICE AND PEOPLE EVER ! Especially Mrs. Audrey Smith at the front desk. Mrs. Smith is one of the main reasons I've been a loyal customer of Royalty Finance for over 15yrs and she just keeps getting better. The perfect people person, the most compassionate problem solver and wonderfully witty. Thank you Mrs. Smith for always making sure that my automatic payments are working, contacting me whenever there's a problem and helping me to clean up any messes I make with my accounts. Thank you again and again !

Had work done on my car, charged me for it. And the car still not fixed after they told me it was good. Told me if I don't want the car it would be considered a repossession. I trusted these people and they did me wrong. Engine light came on one day after picking car up. Air doesn't work heat or air conditioning. Air bag light on. . and I get charged

I wish I would of never got my car from here. I was affected by the government shutdown and I told them there was a issue with my check and I could not make a payment until Feb 22nd. I spoke with the manager Erick and he told me that since I’m late 10 days late they have to disable my car and another employee told me “ this is not our issue, that’s your problem”. Usually if a payment is late they add on a late fee and still accept the payment but now they will disable your car with no remosre. DO NOT COME HERE. I’m going to see if I can handle this legally because they should of been able to work with me due to the shutdown!!

Great place to have your very first loan. They helped me understand how credit works and also interest. I highly recommend them to other people when they are looking to finance for a vehicle.

Kind and friendly. Great customer service. Had an issue with my vehicle I purchased they were prompt to come up with a solution that benefited me when they really didn't have too. I definitely recommend them. .

Don't. Just don't. It was all good and great to start. I have NEVER missed a payment or been late. I have always maintained insurance coverage and I am an EXCELLENT CUSTOMER. In fact so good I was offered a loan through them as well. That said, AUDRY at this company is the RUDEST human being I have ever encountered. She TURNED OFF MY CAR because she did not get my email that she was too busy talking to someone else to listen to me, on March the 30th. She said she didn't get it. No call back no hey what happened she TURNED MY CAR OFF and left me and my 3 kids stranded with NO WAY to contact anyone as they offer NO after hours services. DO NOT WORK WITH THIS COMPANY! I am looking to refinance now, you can thank your employee of the month for her straight neglect and failure to communicate for this review. I also will say that all I did was call my insurance company to get a better rate because I have been busting my butt to work on my credit score as well. That is the only reason there was an alert. NOTHING changed. You all should be ashamed. *** EDIT IN RESPONSE**** Based on the cheeky response to each complaint made this is what we get. I will surely be happy to continue to find a refinance company. I would pay a higher rate for better service. I don't drive daily being we have covid and I DID send the documents. I have the emails. So that is a big fat LIE! Thank you for this. It says a whole lot. I can't put you out of business but I will be spreading by word of mouth and I know a lot of people. Take your own advice and make it right rather then being RUDE! I absolutely think that this is the biggest mistake you could make. Again I did NOT change insurance companies. I have Geico have had for the last 7 years. So once again LIE and I can back it up with documented proof.

I spent 4 years as a loyal paying customer, even through the high interest rate, and the aggressive calls. I took a pay cut at a new job and still continued to communicate with them openly and pay off my auto loan every month. Finally paid off the car and made my last payment in May of this year and they refuse to report on my last payment and close out my loan as paid on my credit report. I was assured the first time I called that it would be done soon. Now almost two months later they won’t admit that they still haven’t reported on my last payment. Hell they won’t even take the time to check their records to see if it was done or not. Their solution is for me to dispute the remaining balance with equifax. Their rational is that it will be resolved faster this way. I’m not understanding how you fixing an issue is harder than me having to dispute my account balance and wait months for a resolution when they are going to contact you the same way I did for information. That’s just plain laziness and unprofessionalism on their part. One of the managers Eric didn’t even want to speak with me and offered no real solution or apology for the situation. Basically it’s on me to get it fixed. That’s how they treat customers who have honored their loans in full. After they’re done with you I guess they no longer care. Be warned. I will contact the news station or seek legal advice to help resolve this issue. What ever is necessary.

Pretty reasonable finance company. The process to finance your car takes forever, but everyone I worked with was very polite. Thanks!

I've never had a bad experience working with royalty finance. When everyone else refused to help me, Royalty was there. They are very understanding and honestly I won't ever go through anyone else for a loan.

If I could I would give ZERO stars. The receptionist (don’t know her name) and Audrey are VERY unprofessional and disrespectful. They were wrong about my insurance coverage and were too proud to admit it so they literally argued with me on the phone. Audrey made a very nasty remark to me and they both had horrible attitudes. I couldn’t believe that they were acting like that over the phone, just disgusting.