RoundPoint Mortgage Servicing Corporation Wrenplace Rd, Fort Mill

Our realtor actually recommended RoundPoint and I’m glad she did. We had a great experience with them from start to finish. Any questions we had were answered promptly and completely. All staff was very courteous and professional. Thank you for all your help throughout our home buying experience. Will definitely recommend you to friends and family. Keep up the great service.

Alex provided me with the best customer service I have ever experienced. He welcomed me to RoundPoint as a new customer and explained their services in detail. He was extremely knowledgeable and had the patience of a saint. He took the time to explain every facet of my loan to me. As a new homeowner I found all that information invaluable. Thank you Alex!

Jeremy and his team always make us feel like we are the only loan they have going, (which is far from the truth)! Jeremy and his team are always very prompt in answering any email, call, or silly text message. I always tell people Jeremy lends from the heart, he will not go through with a transaction just to make a dollar. Jeremy is always thinking a step ahead, and he has a great team to back him up and make every transaction seamless, painless, and not stressful at all! We have worked with other lenders, so we can honestly say, Jeremy is the best of the best out there, you will not be disappointed if you choose Jeremy and his team. We will always choose him! Thank you Jeremy and Team! You guys ALL ROCK!

Olga Savelov holds many great qualities. She is a professional in every sense of the word. She was very friendly, patient and knowledgeable. Olga explained everything thoroughly and always called us back promptly, even after hours. This was important to us since we were a first-time home buyer. She has the ability to deal with the customers in very special way. I felt truly comfortable that she had my best interest in mind, I felt I was the part of her family. We are very happy with Olga... We wouldn't hesitate to recommend her to others. She stands above the rest.

I know Dawn a long time having worked in the Mortgage Industry many years ago. She is the hardest working, most honest and knowledgeable person I know. She has always gone above and beyond for her clients including me & my family. I have referred many friends and family to her over the years and she has always gotten the job done in a professional manner. I never hesitate to recommend someone to her. Thank you Dawn for helping us purchase our new home.

Michael St. Claire made the entire re-finance experience a stress free one for me and my wife. His attention to detail is impeccable as well as his efforts to make the information easily understandable. My wife was a bit nervous of a cash-out refi but after one meeting with him, we were both at ease and ready to move forward. Everything was done effortlessly from communication to document signing. Highly recommend Michael and his team.

My Husband and I had Refinanced Our House so He can get off the road of Truck Driving of 30 yrs. We were Very Pleased with the fast response for them to help us. Good interest rates help us with other things. Thanks so Much.

I was delighted to receive a call from RoundPoint Mortgage. The young lady I spoke with was 'a breath of fresh air', she was professional, courteous, knowledgeable and empathetic. She reached out to me to fix a problem with my paperwork. It demonstrated excellent customer service and exemplary customer care. Great job!

Thank you Caleb for all your help on securing our mortgage loan! You made the home buying process simple and stress free. Your expertise and professionalism are unsurpassed. Always available whenever I have questions. I will definitely recommend you to our family and friends!

Jeff and his team were fantastic. During the time of selling and buying a new house I had a lot of moving part happening in my life. They were patient with me, sent me all the gentle reminders that I needed and ensured everything was done in time for closing. I would Highly recommend Jeff and his team.

The woman (Marquita) I spoke to this evening was absolutely Awesome. She went out of her way to help me and spent so much time with me to make sure that I understood all what she was helping me with. She helped me with so much. I am so, so grateful. She is the Best! And I thank her again.

Dave Marone with RoundPoint Mortgage is the absolute man. I would die on a hill on there not being a better Loan Officer than him. The amount of times he went out of his way to help me and my wife in the home buying process was incredible and top notch. He gave advice when asked and is an all around good guy. If you want someone you can trust to give you the best advice and be there for you (especially in our case of being first time home buyers) then Dave is 100% your guy.

Disappointing and frustrating customer service. I have gone back and forth with reps who say "that's not my dept." about setting up auto debit for my mortgage. I have had several calls and call backs that ended with NO solutions. I am told there is no phone number for the dept that handles this. Um, what? I asked what the name of the dept was and I'm pretty sure she made something up on the spot. I'm thinking, "Finance" perhaps? The reps are not rude, but they seem to not be trained about the most basic aspects of their company. And if you are reading this, Roundpoint, please teach your reps to stop interrupting customers and let us finish our sentences. Basic telephone etiquette, along with better training, is needed here.

The phone system is not acceptable. No matter what, you have to listen to their ads to even get to the prompts needed to get to a live person. They do not always pick up but do call back if you choose that option. I have wasted a lot of time trying to resolve issues. They have failed to process and address change on my property and therefore failed to pay my insurance two years in a row. I had to pay it then waste hours on the phone with them. They process normal payments fine. They did not credit my payoff correctly so I had to call again about that. Ok company but typical of the poor customer servcie most large companies offer today. They do not value their customers time.

I was dubious when I found out that my loan had been transferred to a big loan servicer before I had even made any mortgage payments, but RoundPoint has made the process smooth and hassle-free. Their customer service reps were responsive to all my questions (once I got through to them past the inevitable automated menu) and helped me understand what I was responsible for and what to expect. When I went to use their online portal, I found it easy to navigate and full of helpful tools, like a calculator that shows how much I can save over the life of the loan by paying additional principle. I have only made one payment so far but I am expecting my mortgage experience to be painless thanks to Roundpoint.

I spoke to three different representative, and the first two really didn't give me enough details about my escrow shortage for 2021 and how to lower my monthly mortgage payment. Annette was very nice but not clear and was a bit hard to understand. Sonya was better but failed to mention the effects of my new escrow. Now, after speaking to Lori/Laurie, everything is very clear. Thank you Lori/Laurie!

Brittany was incredible. She was extremely knowledgeable, responsive and kind. She answered all of our questions promptly. Many loan options were presented to us and every single option was explained in depth. As first time homebuyers, she was so patient and took the time to make sure we understood the entire process. We would use Brittany and Roundpoint any day. Thank you Brittany for sharing all of your knowledge and patience.

Our loan officer, Joseph Tsentner, was professional, knowledgeable, and the most competent person I dealt with during our entire home buying process. He kept me up to date with new developments and quickly answered any questions I had. Would highly recommend him.

I have phoned RoundPoint 3 times since Monday of this week, with the same request. All 3 representatives have been very nice, and helpful, but I still don't have my year end loan docs so I can complete my taxes. I refinanced after a few months with RoundPoint, and much of the reason had to do with their cumbersome processes. Not helpful in my experience.

Michael Chuyan is a great lender to work with! He was very knowledgeable and informative throughout the whole process. Michael is quick to respond and always makes time to answer any questions you have. He made sure I was able to lock in the lowest and best rate. He made getting a loan so seamless. If you need a mortgage, reach out to Michael!

Reps are very knowledgeable, kind and considerate. I always fear the worst when I call customer services for assistance but RoundPoint has always answered my questions and resolved my issues on the first call. They are exceptional in taking care of their customers.

Yolanda was very helpful. She knew what to do to help me. She took her time to explain things to me about my mortgage being transferred to a different company. She is a great employee.

I spoke with a person name Gregory, and he went out of his way to help me with my loan. I greatly appreciate his knowledge and support to resolve my issue. Please give him a customer Reward. I give him 5 stars. Thank you Janice

Vic and his team were great throughout the whole process, especially for a first time buyer. He walked me through the whole process and answered any and all questions I had. Anytime I had a question I was able to pick up the phone and call Vic. I wouldn't recommend anyone else!

We are in the Florida market and Prent was wonderful. He was communicative throughout our entire homebuying process and allowed us to focus on next steps while he took care of all the details. We could not have done it without him. If you’re in the market to buy, contact Prent. Hands-down, he’s the best in the business.

Realtor recommended John to me after having a bad experience with another company.. I was in a bind and had to switch gears mid process. I needed to close on a 203k loan in under 60 days... that is almost impossible for most loan companies as the process is extremely meticulous and long...John and his team worked with me to make sure that the process was seamless and under 60 days. I wouldve lost my ernest money had it not been for John and his team ..if youre looking for a solve to your home ownership issues ..this is it

Just trying to get my payoff papers from the 2nd mortgage payoff. The lady said I should receive something in the mail, can take up to 90 days. So just waiting patiently. Very pleasant & helpful.

As a first-time home buyer, Soni made the experience as easy and seamless as possible! There is not anything bad I can say about how my process went. She referred me to the right individuals for each step, called to explain every detail, and made sure to keep me proactively updated. I would refer Soni to anyone looking for a home!

The customer service rep that assisted me today was so professional and personable. She is truely an asset. I run 2 business's and I would hire her just from how she handled my call! THANK YOU!

Connie was very determined to help with getting the loan close. She has a beautiful soul and is very outstanding with her work ethic. You couldn't go wrong with choosing Connie as your agent. She is the best, and she doesn't look at you as a client, and Connie sees you more like a friend. My closing was the most incredible experience, thanks to Connie.

If I could leave less than one star I would. This has to be the worst mortgage company in history. Clients pay on time, and pay their escrow yet round point cannot even pay their clients insurance premiums, and then when the insurance companies cancel homeowners policies Roundpoint lies and makes excuses to not make it right leaving their own clients uncovered

Roundpoint and specifically Mason Huddell were amazing and gave us the white glove service. For first time home buyers, he simplified the process and was on top of every little detail no matter the day or time to ensure we got the loan for our first house. I cannot thank him enough for his hard work!

Very positive; I was helped by a skilled team with decades of experience. They were able to help in a complicated situation in which other mortgage pros werent able to. Definitely will go back to them when need arises. Thanks!

Usually, I have no problems with this company. I have an escrow issue that I am trying to resolve for over a month now. I am just being passed along throughout the company like a hot potato. This issue should not be this hard to resolve.

Annette was extremely helpful as this is my new mortgage company. My 1st name is spelled wrong - she is having paperwork sent to me so I can correct.

Maura and her team were amazing. She is honest and moved me through the process informed and with ease. She was the best person I came across in the home buying experience.

An easy and pleasant experience from start to finish. Excellent communication from our lender. We would recommend RoundPoint Mortgage to everyone we know.

I spoke with Anita regarding the new digital servicing feature. I wasn't sure if my auto payment would be affected. Anita was very friendly and patient and explained that it would not. She stayed on the line and walked me through setting up my account and explained the account management feature and what information I could find on it. She was great!

Just started my new year off with excellence customer service and it feels great to have a big smile on my face. The agent was on top of her game. Truly, I could hear the smile in her voice. I was nervous about something, and she took control of the conversation and calmed me down. Because of this, my problem was resolved quickly. She then gave me an overview of the new website. Kudos!!!

Jennifer and her team are amazing! We had a very complicated file and Jennifer went above and beyond to make it happen for us. Jennifer is so thorough about explaining the step by step process and she was always there to answer all my questions and concerns. She was there for me every step of the way. I feel like now is part of the family. I so enjoyed working with her and highly recommend her!

The person who took the call was very helpful, but it was difficult to communicate long strings of numbers/letters verbally. It would have been much preferable for the email regarding my payout amount to have the information as to where to wire the money. Perhaps there is a security reason this can't be done. I don't know...

Round Point Mortgage stands out among all others as the most understanding and responsive company during what for all of us has been a devastating life altering experience. No one could have ever foreseen the effects of C19, however, Round Point and their team have greatly softened the blow and we will be forever grateful to their team and their corporate support.

We were very happy with Sheel and the teams overall communication and customer service. The website portal and workflows were intuitive and useful. They quickly and effectively addressed any concerns and helped us understand loan terms and concepts. We would highly recommend RoundPoint Mortgage, and Sheel in particular.

Matt was great to work with. He made the process so easy. If we had any question he answered them. Was in contact with us through the whole process. Look forward to working with Matt again in the future. Highly recommend

I am a new customer and Betsy (Charlotte) helped me register and find the dashboard info that I needed. She was excellent and encouraging and her confidence helped me relax about it from the moment our call started. She was really helpful, courteous and personable.

Great company! The loan officer I got Brian was really patient and concise I would recommend him 10 out of 10. They made getting this mortgage pain free

Alex was very pleasant, knowledgable, and helpful in assisting me with my questions and transactions. I'll admit, I wasn't in the best mood when I first called, but by the end of our conversation I was back to smiling again. Thank you, Alex!

What an amazing experience! I really enjoyed working with Dan and his team. They were very personable and were efficient in getting me exactly the right loan I needed. I was amazed at how easy Dan's team made refinancing for us.

RoundPoint Mortgage CSR Keena is so nice and helpful. She researched aspects of my loan to help me maximize it's effectiveness. She knows her products and looks for ways to help customers solve their problems. I felt like I was talking to a friend, giving me great advice over a cup of coffee. I TRUST Keena! She is a great asset to RoundPoint and all of their customers lucky enough to talk to her on the phone. Whatever RoundPoint is paying Keena, it is not enough. I would personally give her a raise if I were her manager. She also has the "Right Stuff" to be managing people, especially with the way she manages the accounts of customers. Thank You Keena!

Customer service agent was extremely helpful! On another note, I received a letter from roundpoint abour refinancing and on the letter stated no closing cost, when i inquired the agent included closing cost! so we declined.

Mike has tons of experience and is a pro at what he does! He will not disappoint, very knowledgeable and fair guy! My husband and I truly enjoyed working with him! Smooth process for us as first time homebuyers! (FYI, I never post reviews on Google, but this one is much deserved!)

Bruce was phenomenal. Thoroughly explained and walked me through every step of the process, what was expected and why, laid out clear timelines, and made himself available at any time of day to answer any questions. He also helped move the needle and speed things up when we were waiting on items from attorneys, agents, etc., all the while keeping me in the know. This was my first mortgage and Bruce made what first seemed like an intimidating process absolutely seamless. I’ve already recommended Bruce to friends and family and will continue to do so. 5 out of 5.

Representative was very professional and was able to assist me with what I called in from and asked if there was anything else he could assist me with. I was very satisfied to be able to resolve my questions and assistance on the firs call without being transferred.

Greg was very professional and a great person to work with. He made the process a lot easier and able to explain everything for me to understand.

Hugo is literally the only reason why I continued with the home buying process. It was a big headache, but he motivated me and kept me on track and was as helpful as he can possibly be. Thanks again Hugo!

I wish every person I spoke to on a business call was like the lady who helped me today. She called immediately when I requested help. Spoke professional and was extremely kind. Thank you!

The ability to talk to a real person when needed rates a 1 Star. The level of service I received from the last gentleman I talked to rates a 5 Star. The company is lucky to have him.

Working with Maximo was very pleasant. I strongly recommend him to help you with loan mortgages, he knows the subject and is reliable, professional, and patient.

Your website completely forgot me, my user name and my password. The automated attendant was just as bad. After entering in all my information, it started repeating "I cannot help you with that, I cannot help you with that'.. I hadn't asked for anything yet

The one I was talking to helped me with the goodbye letter I received in the mail today, 4-21-2022, he knew what I was talking about when I called. Good Company to have a loan with. Thank you

My mortgage was sold to RoundPoint several months back from the company I know well. The customer service is great. They do the best they can trying to figure out what the issue is and how to fix it but the actual correspondence from the company is extremely confusing. I have lost count how many times I have had to call and send in the same information that is requested. I am very glad they hire extremely patient people to answer the phones. So far the staff I have spoken with themselves were great.

The woman I spoke with was very kind and professional. She stayed on the line and patiently helped me navigate the website payment process to make my first payment. YAY!

Krystal was wonderful. Always pleasant and kept us in the loop with everything. She is a pleasure to work with.

Nick Mascara was always available to answer our questions and kept us informed throughout the process. Highly recommended.

I spoke to Gabriel who was very pleasant understanding and helpful. I felt like he genuinely cared about my situation. I am so thankful that I talked with him and hopefully he will see this review. Thank you for your help.

Did not adequately provide needed documentation in a timely manner. Also released the wrong paperwork for our mortgage, leading to a MAJOR financing problem.

I would recommend RoundPoint Mortgage to all individuals looking to purchase a home loan. I had previously dealt with Bank of America and that was a nightmare. To put it plainly, RoundPoint Mortgage does not compare. Jeremy was super knowledgable! He is a great communicator and enjoys keeping his clients in the loop. Jeremy and his team answered any and all questions, responding almost immediately to emails and texts, and they definitely helped eliminate a great amount of stress (which almost inevitably come into play when purchasing a home). Additionally, he constantly updated us throughout the entire process. It definitely made me feel as if he was personally invested into making our dream home happen - this I appreciated greatly. He came up with great alternatives to help lower our monthly mortgage and discussed our options. He definitely made me feel as if purchasing a home was possible, even with all of my concerns attached.

RoundPoint is a Great Mortgage company, They know how to get the Deal Done!, I highly recommend them.

Extremely unprofessional, misleading and very poor communication. I've experienced better at the DMV. I Do NOT Recommend to anyone looking for professionalism.

Kudos to Ms Ashley - she was attentive, thorough, and most importantly patient with my questions regarding loan payoff. I needed explanation about the overpayment of interest - she helped me to figure out that this amount went to escrow and would be refunded back to me. I always appreciate when I come across someone who knows how to do their job and do it well. So few people these days are qualified and/or able to do their job well ... thank you to Ms Ashley for her service today.

Juan did a great job guiding me through the mortgage process, always available and answering any questions along the way. Highly recommend Juan and RoundPoint mortgage.

Loan process was seamless. Great loan officer that responded to phone calls and emails in a timely manner. Great web upload system that made the request for documents and the upload of documents very easy and convenient. In this crazy real estate market as we were searching for a house our loan officer would in a few minutes have a loan pre-approval letter for the specific house we were making an offer on to assure the sellers of our viability in purchasing the home.

I called about fees charged to us on our mortgage and at the urging of the helper I also requested a mortgage payoff number. Trying to be helpful the lady moved the fees to principal payoff so now the payoff people held everything up. Took at least 4 phone calls and I finally got a payoff number by going through the phone tree. It came to me by email which went to my spam account. I finally found it five days later and have now hopefully paid off the mortagage. I say hopefully because in wiring my banker is not sure he was given the right Roundpoint address for payoff. And by the way, last time I checked their new webpage has no way to find a payoff number. An unbelieveably screwed up company. Glad I no longer have to do business with them.

Charlie and his team were great! It was a smooth closing process and any questions we had they were very responsive in a timely manner. I highly recommend selecting Charlie as your loan officer!

Kristin and her team are one of the most professional teams I have had the opportunity to connect with. I cannot express how thankful and amazed I am with her team and the assistance they provided during our home purchase! Highly recommended!

I had the best experience with Sam at Roundpoint mortgage. They were fully on top of things and worked so quickly. They really made my first time buying a home so easy.

Jeremy is among the best in the real state mortgage business! We have nothing but great experiences with him and the team at Round Point Mortgage. They have helped us on 3 separate occasions, once with refi and streamline refi and most recently the purchase of a new home. I am certain that if we had gone with another mortgage company we wouldn't have been able to close in the very short window we had to close. Thank you for everything Jeremy!

My mortgage was recently purchased by RoundPoint. And I had to call to update some of my information and arrange automatic payments for my mortgage. The young lady who assisted me (Lisa) was absolutely fantastic! She was so patient, professional, helpful and a delight to speak with as I felt my ignorance on what needed to be done would have been a pain to most customer representatives. But she competently and patiently led me through all the changes we had to set up for the transfer of mortgage companies. Your company is very fortunate to have such a valuable, kind and accommodating employee. Great Customer Care experience!!!! She deserves kudos from her supervision!!!

Working with Juan Santana and his entire team has been great. I was able to close on my house in a month after purchase, all of my questions answered promptly. I never felt lost or uninformed . Would recommend to anyone looking for a mortgage!!!!

I recently recorded the wrong amount on a check to pay my mortgage. When I realized my mistake, I called to correct the mistake. The representative that I talked to was very polite and helpful. She was able to correct my error over the phone in a matter of minutes. I appreciate the good customer service.

I love these guys! They have always taken care of me. I bought my home and refinanced twice through them and they make it easy every time! They ensure I have the best possible rates and experience! Highly recommend!!!! Thank you Rachel and Jeremy!!!

We refinanced our house with RoundPoint. They were very helpful, thorough, and informative throughout the entire process. We were new to refinancing and RoundPoint helped explain everything very well. We primarily interacted with Rosemarie, the VP, and she was amazing.

Assuming five stars is excellent - I rate my latest experience as 5 stars. I was politely informed of an escrow check that would be coming my way. I asked several questions about my new loan with RoundPoint - and every question was answered. Thanks for the excellent service!

I experienced the best service that I have in a long time! I had been going through a lot in my life. At first, I thought this was just a business call. Although Ms. Lisa answered all my questions and gave me the additional information that I needed, she also listened to me. Her kindness, gentleness, and professionalism made me feel comfortable and eased the anxiety I was feeling at the time. This type of exceptional service is what is needed for many people today. We need people like Lisa, that perform beyond their essential duties to serve the customer. I am grateful and have hope in humanity because of such an excellent spirit in Ms. Lisa! With warmest regards, Rekeisha Ellis

I can’t sing Frank’s praises loudly enough. Our re-fi was a smooth and successful transaction. Frank communicated throughout and got us a great rate! Couldn’t be happier with this experience and will tell anyone who will listen to use Frank Bove’ at RoundPoint.

I highly recommend working with Chris Allessio. I am a first time home buyer, and I had many questions throughout the process. He was able to answer them all in a way that made sense to me. He walked me through the process step by step, and truly allowed me to understand what was happening each step of the way. Chris was always very responsive, and picked up the phone right away when I called. If he was on another call, he was always very prompt in his call back, and never left me hanging. Going into this, I was worried I would not qualify, but Chris tooonthe time to figure out what it would take for me to qualify, and even though I had doubts throughout, Chris reassured me the whole time, and had more confidence in the process than I did at times. I’ve been through the mortgage process before with another company in a deal that fell through, and the difference is night and day. I will always always use Chris in the future and recommend him to everyone I know. Additionally, I can’t forgot to mention Luis Chapal on the team who also was very patient with the ton of questions I had, together they made this the best mortgage experience I could have had. Thank you again guys!

We are paying off our home today, and I am grateful to RoundPoint for the reliable service we have received over the years. I remember when we closed years ago, my husband was out of town, and it was no problem. He signed his paperwork in Minnesota, and I signed mine in Tennessee, and the closing went 100% smoothly. During our years of paying the loan off, it never went up one penny, and the few times (twice?) I ever called RoundPoint with questions, I only had to wait 5 minutes or so on hold, and my request was promptly and efficiently taken care of by a courteous professional (like Lori, today). I would not hesitate to recommend RoundPoint to a friend or relative.

Michael was very knowledgeable and very helpful. All her questions were always answered in a timely manner. Can’t thank you enough!

Alejandra Torres made the refinance process appear seamless. This is the second time Alejandra has assisted us and both times she has made a complicated process seem easy. She was always available to answer questions and offer solutions in a timely manner. Alejandra made this refinance experience extremely positive. I appreciate that very much. Thank you!

Tatiana Santiago was the best! She walked me thru the whole process and actually with my busy work schedule took on my roll and crossed all my Ts and dotted all my I s . I owe it all to her, she made this process happen for me for a quickly timely manner too. Thank you Tatiana!

Edited following callback - Received a request to review a call back I had requested regarding my mortgage, which had been transferred from another company. I did request a call back to get the mortgagee information for my insurance but as far as I know no one has tried to call me back and I certainly haven't spoken to a representative or had my issue resolved. Called again to have someone call me and no one did - RoundPoint has no option to hold for a representative. Perhaps this was a glitch in the system but I am still waiting for that call back... Edit - I eventually did receive a callback while I was on the phone with a client, which of course necessitated me needing to call in again to request another callback. They did call me back in fairly short order but I was put on hold by the callback system (which would have been funny if not so frustrating). Once I was connected to a live rep I found her to be very kind and professional in getting me the information I needed and in listening to my less than glowing review of their phone system. 5 stars for the rep based on how she handled my call 2 stars for the automated phone system (it's easy enough to use but they really need to streamline it to improve communication - I'd suggest adding the option for a caller to stay on the line until a representative is available in addition to the option for the callback). Three star total from a new client.

The representative reminded me of why I like talking to real people and not pressing number to resolve issues. She had a warm personality and took the time to figure out the answers to my questions. Great service!

I was very happy with the help I am receiving through Round Point Mortgage Company. I have been caught between State Farm (who sold my mortgage) and Round Point (who received my mortgage). The issue has been that my 1098 could not be accessed by either company and I need it for my taxes! Round Point customer service reps have been very helpful during all three calls to Round Point. As of this writing, the last rep assured me that they were able to open my 1098 and email it to me. I was told it should show up in about three days. This situation has been very frustrating with both companies indicating that the other company was responsible to solve the problem. Everyone has been very kind in their response to my frustration. I would give this 5 stars, but I am still waiting to see if the last rep was correct and my 1098 will indeed appear in my email.

Gabe and Anthony were total rockstars! They helped me get my 1st home quickly, efficiently and happily. They kept me informed and always answered quickly! Thankful to them and the team at round point!

Rude and loud and everyone could hear her she was sooo loud. She did not ask if it was a good time. THAT would have been nice....

Caleb absolutely listened to everything I had to say, answered every question I had, and made sure that I understood everything that I needed to throughout the whole process. Not only did Caleb keep his word at every step of the way he also went above and beyond my expectations.

I had a polite conversation with one of the staff. Quick and easy.

When my mortgage was switched to RoundPoint I was suspicious to say the least. I called and was lucky enough to get Rep Lisa who was absolutely fantastic..Smart, kind, knowledgable and probably the best Customer Service Rep I've ever spoken to. Because of Lisa, I was introduced to a new mortgage company with confidence and putting off selling my home. Thank you Lisa! Lisa deserves to go straight to the top that is how great she is!

On Feb. 1st, I was assisted by Chris to make the transition of my home mortgage from State Farm Bank to RoundPoint Mortgage Company. He carefully explained everything about this transition in understandable language and reassured me about the process. I really appreciated that he spoke succinctly. His performance was stellar! I felt I couldn't express to him adequately how grateful I was for his assistance in this critical financial matter.

RoundPoint helped us with refinancing for our current home. Process was quick and easy for us

A young lady Courtney handled my situation. She had an electric personality. You could tell she wanted to be a great ambassador.. She took care of the issue in a professional and efficient manner. She was a wonderfully pleasant, knowledgeable, helpful asset to your group. Sincerely, James Toy Paducah, KY

My mortgage was just acquired by RoundPoint and I was concerned about setting up my online account and that I do not pay my mortgage until I get paid on the 6th. I talked to Brittany and she reassured me and answered all my questions. And she welcomed me very nicely to the company and was very chipper on the phone. It was a pleasure to talk to her.

I normally don't leave a review, unless it is either super bad or super great. In this case it was a great experience. I was speaking with a gentleman with the name C. White, he literally held my hand through the entire painstaking process of submitting a few forms that I was having trouble submitting on my own. C. White did exactly what I would expect from a service provider. 1. he listened to my concern. 2. involved himself to get my concern to the right people. 3. spoke and treated me like a real person. 4. he stayed on the phone and confirmed the documents, the ones that I was getting errors when sending, were getting through to his system. 5. he found me a solution. RoundPoint Mortgage is super lucky to have an employee like C. White. Would I recommend RoundPoint Mortgage? Let's see if they approve my request and I will come back with an update. But so far so good. Come to think about it, everyone I've spoken to over the phone with RoundPoint Mortgage has been super great. KUDOS to all the call center people that work at RoundPoint Mortgage.

The customer service person was very nice, professional, friendly, welcoming me as a new customer. I appreciated that she stay on the phone with me while I set up my profile online and registered and made my first payment. As my first day working with this mortgage company, I sense this will be a nice experience for me. The online dashboard was seamless and easy to navigate too.

Charlie Miller is professional, thorough and responsive. As first time home buyers, Charlie made sure we understood every part of the process prior to moving to the next step. He was available by text or call at any time to answer all of our questions and to provide guidance where needed. His support team, Colleen and Andrew, were pleasant to work with as well. Together, they made what can seem like a daunting process, as seamless and straight forward as possible! We had the utmost confidence that him and his team would succeed in providing us the loan. Thank you Charlie, Colleen and Andrew for your expertise and assistance!

Very disappointing 1. My loan was transferred on the day it was due. I was notified via email from my previous mortgagee 2 days prior. 2. I went immediately to RoundPoint website to get setup to ensure I was not late with my payment. I could not get logged into the web site. 3. Called a service rep, my information had not yet been uploaded and had to wait 5 days. At least they gave me my loan number, which was a help later to get logged in. 4. As soon as my info was uploaded I setup a monthly auto payment. I noted that it would start the following month which meant I still had an issue with the current month. 5. Made one time payment via online tool. Which took several more days to actually hit my account. 6. About 10 days later I received a nasty gram via email that I was late on my payment. At this point, I had still not received any official notification from RoundPoint that they now had my mortgage, a welcome message, information on how to setup for payment, coupons in the mail. Nothing. 7. I called customer service listed on the nasty gram. The individual I spoke to was nice enough, but it took 30 minutes to correct the issue. My payment had gone only to principal and needed to be reapplied. 8. I received the welcome letter 2 days there after, on the 19th of the month. Ridiculous. This is the largest loan people will usually have. Penalties and additional interest are expensive. This is very important to get it right and take care of those paying on the loan. Its important to be timely in communications. My trust is low.

Regina and her staff went above and beyond to make my home purchase easy and effortless. They took care of everything, kept me informed every step of the way and earned my trust going forward. Regina is a true professional who proved how much she cares about her clients. Kathy was amazing too and contributed to making my experience with RoundPoint Mortgage Service a positive one.

Kevin and Matt are the best team around. We could never have done this without them. Home-buying is a long and honestly grueling process, but Kevin and Matt did everything to make the experience more pleasant. I would recommend them to anyone. They simplify the process, are prompt to respond, and make sure everything is fully understood and agreed upon, never hesitating to answer or explain any question! They are the best all around.

Bruce explained the mortgage process in a way that was easy to understand. He was prompt in answering emails and phone calls. I could tell he genuinely cared and wanted what was best for us. I would highly recommend him to my friends/family.

They transitioned to a new online system and required all customers to re-register with absolutely no notice. My loan is getting low enough, so I decided to pay it off so I don't have to go through the registration process, but it's next to impossible to get that document mailed or emailed to me. The automated assistant didn't work, so I tried to get to a live person, got stuck in a phone loop, but finally talked to a person who promised me I'll get an email within the hour. Instead of the email for payoff, I received this email to rate their service, thus this note. I'll never do business with this company again (unless the loan is sold to them like my current loan).

After receiving notice that I had a shortage on my escrow account, I contacted RoundPoint Mortgage and made arrangements to clear the shortage up. Annette assisted me with the transaction and was courteous and professional. The matter was handled quickly and I was on to other chores. Appreciate the great service RoundPoint Mortgage provides.

Dave was wonderful. He was recommended to us by our realtor and from the beginning, he worked hard to give us the best experience possible. He met with us in person initially--something that as first time home buyers, we very much appreciated. He was an honest and efficient communicator, making our closing process go by very smoothly and quickly.

The lady (Ms Madeline) I hope I got her name right was a professional, polite an just wonderful. She listened and gave back good information. I really appreciate the help and the listening ear. Thank you so very much for the positive feedback and info. Joy in NC

As a current customer with Roundpoint - when we sold our current home and were in the market to buy once again I wanted to remain with Roundpoint based on their strong customer service. I reached out to Brandon directly based on his service location and he was very prompt, informative and helpful during the entire loan process. His team kept me informed on what was outstanding and the website was easy to use for uploading documents and staying on track with action items. The process was very seamless and personalized. I would definitely recommend RoundPoint in the future and would certainly recommend working with Brandon and his team!

Edwina Mooney we can not thank you enough for everything you did for us. If anyone is looking for a professional and hardworking working person to assist them with their mortgage then they should work with Edwina Mooney who has over thirty years of experience and it shows in the excellent work she performs for her customers. Our closing on April 22, 2022 was stress free and all our questions about our morgage was answered quickly and professionally by you. We recommend you to everyone we know in Long Island NY and in Queens, NY. Thank you for all you done for us . S&J

Aliyah was always fast, friendly and Informative. This was my 3rd home buying experience, and much better than the previous two timed. I will never use anyone else. You can't put a price on quality service.

Although I did not receive the response I'd hoped for, my first mortgage payment by check has not yet been received and posted after 10 days, the representative with whom I spoke was very knowledgeable and reassuring. I now believe that I will receive excellent service whenever I need to call. Brava!

Steven Hernandez in Salem, OR went above and beyond any expectations I had. It was a pleasure to work with him. I was updated every step of the way. He was there to help and answered all my questions. Very knowledgeable at what he does. The whole mortgage experience as a first time home buyer went excellent thanks to Steven.

I called RoundPoint in a panic because the payment listed on my statement was $500 more than normal. We just switched over to RoundPoint and I thought we screwed something up. I talked to Annette on the phone and she cleared everything up for me very quickly and even helped me register for my online account since i am a new customer. I feel so much better after this conversation. Thanks Annette!!!!

Brian at RoundPoint was great. Friendly and funny, but mostly trustworthy, informative and prompt! We needed a loan officer who could help us through our first and slightly complicated home purchase and he came through for us in a big way! Thanks Brian!

Your associate treated me as a valued customer and was very helpful. She exhibited excellent interpersonal skills and tolerated my lack of computer skills! Best of all she led me through the process of correcting my mortgage information and log on capability.

Dave Marone was fantastic throughout my home buying experience. He was supportive while I was shopping for a home and kept me informed about what to expect when I made an offer, and he stayed in touch at every stage of the loan approval process. Dave also listened to my needs and recommended products that could best suit my goals. I cannot recommend Dave enough to other future homebuyers - especially first time buyers! I am giving 4 stars to RoundPoint as a whole because I feel that the underwriting process could have been smoother, but Dave's service was definitely 5-star worthy.

My refinance between Freedom Mortgage and Round point was the worst experience of my life. RoundPoint sends me an escrow analysis that reflects a $4300 shortage. I paid about 95% of if before my actual payment change after being told my monthly payment would be reduced over the next 12 months (vs the $360 increase I was facing). However, the next two months I still had to the pay the original payment. Then after being told by the current agent that was incorrect info about the process, I attempted to settle the remaining shortage of $350 by paying over the phone. But instead of the agent processing the remaining escrow shortage which she said was $350 (multiple times) I later found out she processed the next month’s mortgage payment 2-weeks early. They can take your money in 24-48 hours but it takes them 5 business days to return it. OMG!!

I requested a call back and within 5 minutes someone called me. They were very patient. They knew exactly how to answer my questions, and how to direct me to where I needed to go. They never rushed me, and I felt I could take as long as I needed. Great customer service!

Very professional and also friendly. They are very helpful at getting you ready for what could be a stressful process. Their team helps you along the way and responds to questions VERY quickly. The mortgage process was virtually stress free.

Update - I was refunded my payment amount eventually. Keeping at 3 stars because the whole process could be improved and was not a great user experience. Poor communication and an inaccurate website. Stated hours of operation on the website do not reflect the same when attempting to make a support call. Went through phone menus for 10 minutes when the website says they are open, just to have the machine tell me they are closed and hang up on me. Support cases take longer than 48 to receive a response, and sometimes require you to follow up multiple times to get any attention, especially if Roundpoint is on the hook for something. I'll update my review if and when my issues are resolved.

Throughout my first-time home buying process, Derek Levy was an exceptional lender. He managed to keep me informed every step of the way, explaining and breaking down any information I did not initially understand. If there was a question I had, no more how simple -- he made himself available to clarify my concerns and make me more grounded in my decision.

I’ve been working with Rashunda Ferguson for many months now. She has been incredibly professional, understanding and effective in helping me stay in my home during this pandemic. Rashunda faithfully called me weekly and mediated on my behalf with RoundPoint. I could not be more grateful. Please consider RoundPoint for your mortgage! If ever I have a chance to meet Rashunda in person, I’d love to shake her hand to thank her for all she’s done. And thank YOU, RoundPoint, for actually caring about the people living in these homes! Compassion is a very rare commodity these days.

We highly recommend Roundpoint! It was a pleasure working with our loan officer, David Marone. My wife and I appreciated his effort to meet us in person, keep us updated and well-informed, remain transparent with us about the ups and downs of the market, and compete with other loan officers to give us the best deal he could. Dave is an easy guy to talk to, both about business and about life, which made such a daunting process much more bearable.

All of my questions were answered directly without a lot of words. Impressed that my representative double checked her planned response to me with her supervisor. I was very pleased that all of my issues were promptly resolved.

I currently have two mortgages with Roundpoint. The most recent was April of 2019. I had a great deal of problems with my mortgage agent and the assistant to communicate with me after signing the mortgage agreement. I was told that since I already had a mortgage with Roundpoint that another mortgage would be a streamlined process. NOT TRUE! I many problems keeping Roundpoint on track to my closing date which should have been 21 to 28 days start to finish. Due to lack of communications from underwriter through Roundpoint to me the loan took 36 days and cost me $100's of dollars. I found this process very frustrating .

Marc and his team were truly Amazing. From the first phone call with Marc, we knew we had made the right choice as he was very helpful and informative and you immediately felt at ease as if you were speaking with your Uncle. That was only the beginning of the amazing experience as it continued with Marc's team. We were working with Praveeta as our point person. She was so knowledgeable and kind in her interactions with us. She responded back amazingly fast every time and made sure that we had a full understanding of everything that we needed for the loan process. The uploading of documents was super easy with their website and the time frames were clearly understood. Praveeta was my main contact person, but everyone on the team was also available, especially Marc if we did have questions. They have over 25 years of experience and it showed by how seamless the process went. They prepared us so well ahead of time that the underwriting process was a breeze. Marc and his team's dedication and drive to excellence to make your experience feel as easy and stress free is apparent. Marc was with us at the closing and was so genuinely positive and happy. You can feel the sense of familiarity as if you have known him your entire life. We couldn't stop complimenting Marc about how amazing he and his team made our experience. We highly recommend you to use Marc and his team! We will be giving out his information to all of our family and friends because this is who you want guiding you through a daunting process that they made feel like a breeze and truly stress free experience. Thanks again Marc and your amazing team!! Sincerely John and Aimee Godoy

Cheryl Kay & Justin Kaufman are amazing! Honest, genuine, reliable & prompt...I felt a sense of trust and connection that made our mortgage process so much less stressful.

RoundPoint has been easy to work with on mortgage. Usually when i see their name on my phone is when i have gone over and when talking with them they have good representatives that offer help with catching up on payments and helping make payments.

I did not understand their email to me, since there were some documents they owe me to correct an issue. But, I do have to say that their representative spoke with me with care and concern. I do appreciate they took my issue seriously, even as the issue is not completed.

Yolanda wasa outstaing in her service, assistance and concern. She was very cordial and accommodating. She's a real asset to your organization Thank you Joseph Julian

I had the misfortune of having my horrific mortgage lender transferring my account to this joke of a business. Absolute incompetence - I'm currently past my payment due date, yet haven't received a single notice regarding my account (or loan number necessary to even try to create one or verify for a call) or billing statement. I've sat through the insufferable phone menu options, ridiculous hold times, only to be hung up on. If you are considering this as your lender, run.

I spoke with Betsy today and it was such a pleasure to work with her. She was so pleasant and patient, in answering all my questions.

Customer Rep was so Helpful and took care of my questions right away. No problems.

My husband and I were referred to RoundPoint by our real estate agent for my mortgage needs and I could not have been happier with the referral. This was our first home buying experience and we had no clue how to begin the lending process. We were introduced to Paul Weidner at RoundPoint and right from the start we knew this was going to be our lender. Paul eats, sleeps, and breathes the mortgage industry and walked us through every aspect of it before he started the process. Paul knew exactly which direction to take us and everything he did was for our benefit. He never once lied to us or attempted to deceive us in any way, and never tried to place financial gain over our needs. He is widely known in the financial industry and everyone gives him high praises. All of his staff worked tirelessly on our mortgage application and documents and were very helpful. Customer service is 5-stars! All of our calls were responded to in a timely manner and we were never under any pressure. Paul is amazing and we would never go to anyone else in the industry for a future mortgage. I'm sure there are other reputable lenders in this area but we can only personally vouch for Paul Weidner of RoundPoint. Thanks, Paul, for making us proud first-time home buyers.

I had some questions about my mortgage and left a message for a call back. The employee who called me was very professional, compassionate, and friendly. She talked to me about options that would fit my needs. I had a very positive experience. Thank you, RoundPoint.

This has been the worst experience. I've been with them for 4 years and the service has gone down. I called customer service I was number 540 online. My home insurance has not been paid despite them escrowing. This is my 3rd call trying to get them to fix it. It took my 6 months to refi with them, despite them being the originator of the loan. Despite multiple calls to keep on the timeline they outlined they still couldn't get it together and I had to send the same document multiple times to different people. I promise if I get a better rate I'm going with another company ASAP.

Outstanding service! Their branch in NoCal gave us amazing customer service. We are really thankful.

I've been with RoundPoint for several years. My original loan was sold to them. The interface is a good one and easy to navigate. One loan officer in particular, Caleb Kurtz, is top notch. Always available and communicates tougher concepts in a fairly smooth manner. I stayed with RoundPoint while considering a re-fi because I liked the interface so much but working with Caleb makes me want to stay for life.

I am new to RoundPoint and the transition to the new auto pay service just occurred. I am not tech savvy, and I botched it. Again and again. I took advantage of the "Call Back" option and a saint named Tyler called back and made everything right. He was patient, kind, respectful and I am all set. He would not give up on me, and it was an excellent intro to RoundPoint customer service. You have a gem in Tyler! Please acknowledge his superb service! Happy New Year, Brigid

Olga was so friendly and helpful throughout my entire home buying process. She was always willing to assist me and answer all of my questions. I am eternally grateful for her assistance throughout this experience.

RoundPoint has an amazing team that makes the process less stressful. Outstanding communication with timely efforts! I highly recommend this mortgage service.

My customer representative's approach in speaking with me today was extremely helpful, courteous, professional and alleviated my stress with having to make this difficult phone call. She helped me come up with a solution to get my mortgage current and I am mentally at ease.

Christine Perlow is the best! She is very professional, knowledgeable and courteous. She is a person of her word and can make the impossible happen! We love her! Thank again Christine and your entire team for your hard work and dedication to our deal.

I want to thank Juan Santana and his team for their great work. Juan and his team definitely on point throughout the process for our home purchase. I am glad that Juan was part of my home purchase process, this is our second time working with Juan Santana and we will definitely continue do so, I’m definitely bringing more people to them. I had told my in-laws to go to Juan, and of course he did an amazing work for my in-laws. Thank you so much Juan and his team ! Best Regards Nelson López

Excellent customer service! My questions and concerns were addressed in a polite, concerned, and friendly manner. The service representative was knowledgeable and treated me with respect! This makes me like RoundPoint Mortgage even more than I already do!

I had to call in twice because I didn't have the info I needed to have and I talked to two of the most awesome PR - Customer service people you could ever want. Jonathan the first time and Natasha the second time went over and above to take care of me; answer my questions; and most of all make sure I was in a "great place" at the end of the call. THE WERE FANTASTIC.

Yalanda was very professional, patient and understanding of my concerns. Hopefully what she did will get my bi-weekly mortgage payment underway. It has been a frustrating 2 month wait. Thank you Yalanda!!!

Juan's team kept me informed throughout my refinance process. Smooth process from start to finish. I know I'm in good hands with Roundpoint.

Every time we call we have to go through about 5 minutes of getting to the right person and then having to answer many questions before we can even get to the reason why we called. A little frustrating if you have to call them frequently. Otherwise the people all seem to be nice however they always say they will call back with a response but never do.

Always friendly and helpful and courteous. A 180 from Chase who owned the mortgage previously, and WA-A-A-A-Y better than Washington Mutual.

Jonathan and Suzie were the best team we could have ever asked for. They cared deeply and went above and beyond. They were patient with us as first time home-buyers and our endless questions. We cannot say enough about them both and feel so lucky to have found them.

Vince Queen was great. He was very professional and willing to get the information and explain everything throughout the process. The processor Rebecca was outstanding also with getting the information corrected and taking time to help me get it done when it seem like I was hitting a wall trying to do it. I just appreciated everything they both did through this process. Thank you so much.

Shamari was friendly efficient and as soon as I get my payoff quote, I will also be able to tell if she was accurate! But a great experience overall

I spoke with two young women on two different calls: the first, Kennyata, and the second, Kaitia. Both were extremely pleasant, helpful and knowledgeable. I was able to accomplish my goal.

I gave it a 5 because of how nice the lady was that helped me, but I’m very disappointed with what happened. I scheduled a payment for the 22nd and then went back to check and be sure everything was okay. I was Asked to fill out new information for your new format and the new screen said there was no payment scheduled. On the 22nd you took out 2 payments and caused my account to show no funds. When I called I was told my 2nd payment couldn’t be refunded till Tues. the 28th and I’m short in finishing my Christmas. I know the whole thing was my fault but you should have had the old and new screens info linked up together.

Very knowledgeable and helpful. Great communication throughout the loan process. Eric and his team made a stressful process very easy for us.

The representative I spoke with was very knowledgeable and thorough. The representative resolved my inquiry and request. I was totally satisfied.

I don't even know where to start at. I made a call in regards to finding out ownerships on the mortgage and understanding if one has more power over the other etc. as my husband (so to be ex) seems to think that he has all the power. Nonetheless, I had the sweetest and most understanding young lady on the phone who helped me to better understand. She took the time to answer additional questions that I had after discussing the account. She went the extra mile to provide that #1 customer service that all companies want their CSR's to display. I wish that I remembered her name I believe Kena (SP?) I should have written it down but hopefully your phone records will get this to her. Thank you for the exemplary customer service! VERY VERY MUCH APPRECIATED ALL HER ASSISTANCE THIS EVENING. MAY GOD BLESS YOU IN EACH AND EVERY WAY!

LaDonna was extremely helpful and answered all my questions. She was friendly, efficient and made my call easily handled. My only complaint is about your phone system, which didn't have a specific option to get to a representative quickly. I had to try multiple things before I actually could access live support.

These guys are the best work was phenomenal day or night I felt they had my best interest at hand exceptional experience for a first time homeowner!!!

I wish I could of given them NO stars. Let the buyer be aware! I’m going to report them to the MLS.

My help desk technician was very patient in helping me work out a tricky problem with first time profile creation.

The agent I spoke with took the time to review the situation I had trying to refinance with Freedom Mortgage. She was courteous and reviewed what she was updating in your system. I appreciated her time and patience to record the information. She out did Freedom's interaction with me hands down delivering outstanding customer service. Thank you

Excellent customer care provided by Jimal! Went above and beyond in every respect. Professional, patient, thorough, kind, efficient, knowledgeable, and confident. Conferenced in with Rubin from Customer Care Insurance to make certain issue was resolved right away. Jimal has a very good rapport with Rubin and so things went smoothly. Rubin is outstanding too for the same reasons. Both cared about the issue and customer. Couldn't ask for more!

Mark and Becky were the best. Working with positive people like them made the process of obtaining a mortgage easy and stress-free. They both provided prompt and clear explanations for all of my questions to ensure I understood everything along the way. Would recommend.

Latanya was very kind and courteous to me. She took great patience explaining the details of my account. She did not rush me when I didn't understand my new escrow billing. Initially, I felt overwhelmed when I called; but her calm mannerisms put me at ease. She answered all my questions. She represents what customer care should look like for all industries. Thank you.

The Customer Service I received from Brianna was fantastic! She stayed on the phone with me until my issue was completely resolved. I wish I could give her 10 stars!!!

Round Point went the extra mile ! Thank you Aliyah and team for pushing through, and ultimately a better loan agreement just days before closing !!!

My issue was creating a new account through Servicing Digital. The young Lady, I spoke with provided great customer service on using the new platform. Although, it was primarily user error she suggested trying a new username to resolve my issue. Problem Resolved... thank you!

RoundPoint Mortgage Company is highly recommend they saved me a lot of headaches. I was buying my home and selling another, my buyer lost his mortgage dealing with a horrible bank so I lost my purchase . I called Billy who worked with my buyer and I found another home and the rest was history. Today my buyer is happy and my family is happy. We both have the homes we desired and thanks to RoundPoint Mortgage it was done flawlessly.

Very engaging and helpful when I had questions about our first mortgage payment to them.

Alex did a good job at answering my questions but it took 3 emails with attached tax documents to the tax/escrow department with no replies and then finally a call request to get the answer as to whether or not a tax bill was paid. 5 stars to ALex, ) stars to tax and escrow for no follow up!

Returned call to roundpoint. Spoke with rep Roshanda, she kept me updated on my account. Answered all my questions and showed genuine concern.

Jamel was incredibly patient and kind. She was able to do everything I needed and more. It was wonderful having the support of my mortgage company to get back o track. Thank you Jamel for treating me like a persona and not just a loan number.

Christie in Charlotte was very helpful with the three questions I had about my mortgage account. She had an answer for them all and was a very fun person to deal with too, Thank you!

So frustrating. Spoke to a rep at Roundpoint on Sept 21 who said she would send a request to have my past due balance (from my forbearance plan) deferred to the end of my loan. No response. Called today and spoke with another representative who said that all she knew was that the last request was "denied" but she would send another request. Did not know why the last request was denied.....so I asked her what made her think it would be approved this time. She had no idea....just asked me if there was anything else she could help me with. Hello??? So far she hadn't really helped me with anything. So tired of repeating my same story over and over again every time I call. She even wanted to know how/why I was put on the forbearance plan in March 2020. Surely that should be reflected in my history.

Working with Matt Gordon and RoundPoint Mortgage was a seamless, painless experience for my refinancing. He was always available and proactive communicating any issues through the process. I highly recommend Matt and the RoundPoint team for those looking for their next mortgage or refinancing.

Soni is great at her job and is very thorough, knowledgeable, and has awesome interpersonal skills. She is extremely responsive and kept us updated every step of the process. I never felt lost or in the dark about anything and she acted in our best interest. Keep up the excellent work Soni! It was a pleasure to work with you.

Alex was very knowledgeable and professional. He answered all of my questions promptly.

This company has some really nice reps however I've had nothing but problems with this company for the past 7 yrs. from selling our note to a different lender to changing switching insurance brokers to another without notice. Can't wait to get away from this company.

The customer service rep I spoke to was very friendly and helpful. She could have told me to wait the customary 2 days to have my docs emailed to me but instead she showed me how to get it online so i didn't have to wait. A++++++

In the past when I've called customer service I'm having to press so many buttons to finally/hopefully end up where I need to be. This wasn't the case when I contacted customer support about an escrow question. The lady that assisted me was extremely easy to understand, very polite and answered my multiple questions. This kind of customer service is a breath of fresh air and always welcomed.

Awesome experience, glad I chose RoundPoint as my mortgage...great team!

Joe was wonderful to work with. He was always available to answer our questions. Joe and his team's knowledge, experience, and attention to detail made the whole process go smoothly from start to finish. We highly recommend!

Brian and Fernando are fantastic. I cannot begin to thank them enough for how helpful and efficient they were during the entire process. They helped me get into my dream home. Thank you again to the both of them for all they’ve done and continue to do.

The representative was helpful and knowledgeable. I got all my questions answered and even did the mortgage transaction over the phone.

OMG! I sent a request for a call back to Roundpoint for some help with some documentation. I taped the send button and my phone rang instantly, I was shocked at how quick they called me. The young lady I talked to was the sweetest and most helpful person that I ever dealt with." Zeli" Thank you so much! You don't get costumer service like that any more! It restored my faith in people and the company that they work for that I think we all lose from time to time. Thank you Roundpoint!!

Very competent staff who keep you informed and are on top of your needs. Never a worry that anything wasn't getting their full and immediate attention.

Always an amazing experience with Anna Medina, very professional. The processing and the closing of mortgage loan application was quick and easy process. Will definitely use her again in the future.

My agent Luis Lajara was knowledgeable and kept me informed of every step of the process. He went out of his way to make this deal happen. He answered all my questions promptly and took the time to explain anything I did not understand. It was a positive learning experience in all aspects. Thank you so much!

Crooked. After reviewing my monthly mortgage statement I discovered an "additional charge" that had been getting applied for months. After a 30 minute call with Roundpoint no answers were given to what the charge is other than it is usually life insurance or a warranty, neither which I have ever signed up. It left off with a promise to call back within 5-10 days. A call I have yet to receive. I know we as borrowers don't always get to choose our lender. And some lenders ate known to add unauthorized charges. I can only guess Roundpoint is one of those type of lenders. If you can stay away then I advise to do so.

I would recommend RoundPoint for your mortgage needs. I have used many different services through them and have been satisfied with each one. Every time I call and speak with a representative I am meet with a pleasant and happy voice.

Customer service is a joke. Don’t ever expect a call or email from this company besides upsells and bills. Don’t walk away from this company RUN!!

i called for my mortgage interest and they were quick to send me what i needed. thank you for responded so quickly.

I hate that I can't remember the agent I spoke with because she was AMAZING! Not only did she answer all my questions she made me feel very supported and comfortable with the situational circumstances of my finances - as they are in complete turmoil after losing my income and have yet to get back to my normal wages - she also provided additional information about what will happen in the next few months that I would have never thought to ask. The anxiety of this situation is nothing short of awful and some of those feelings have been lifted and given me a chance to breath and look forward to getting back on my feet!

I have had to call 5 times now to get a copy of a my mortgage forms. I have still no received them. The customer service agents are super friendly on the phone, but the follow through is terrible. As I said, I've had to call 5 times and still do not have the forms that I need.

The woman who helped me get to become registered for the new on-line payment system was very patient and she was very knowledgeable so the process went smoothly and I was able to make my payment with no problems.

I talked to Lori in the South Carolina office this morning and she did an amazing job! She helped me with my issue, and went above and beyond everything that I could have possibly asked. She helped me set up some information that I had been unsuccessful at, and didn't just give me a website and tell me to do it myself. She also gave me some helpful suggestions that I will do. She was such an exceptional representative of your company that I hope that she is appreciated and commended.