Rocky Mountain Law Enforcement Federal Credit Union W 39th Ave, Denver

I enjoy banking here. I don’t feel as though they are “out to get me” as one might expect from a larger bank. It seems more like a mutually beneficial relationship with this credit union and they have a reasonable amount of locations/partner branches.

EDIT 9/9/19: This has not been resolved like the bank owners replied to below. I've called multiple times and am still waiting for answers. DO NOT BANK HERE! If you do...run as fast as you can. Several months ago, I logged onto my bank account and had a banner alert that I owed "$2.54" on my Visa Classic credit card. I was a bit surprised as I don't typically use this credit card, but attempted to pay it so that I had no outstanding bills. However, the balance of my credit card showed $0.00 and I could not pay the $2.54 because the credit card had no outstanding balance. I spoke with an agent because I was worried about this affecting my credit, and I was told not to worry, that it was a simple mistake with the banner system, and I did not owe any money. I therefore thought nothing more of it. Today, I received a call from Jim that he has taken money out of my debit account without permission to pay for my outstanding Visa Classic bill that has been accruing late fees and interest for months, even though the card has been at a $0.00 outstanding balance. The bank was taking money out of my debit account monthly to pay for this non-existent late fees and interests. Jim then confirmed on the phone with me that this was indeed a mistake in the system, as it has been charging late fees since 2018, even though the card had no outstanding balance. However, he also said that I could not have my money back, even though I did not owe any of it. I've attached a picture that shows that I paid off the $4.17 to bring the balance to 0.00, and then was charged 0.34 in December, with the balance at 0.00, and then again in February for 0.34, with the balance at 0.00. The card was never used during this time but I was still having money automatically taken out of my debit account. This amount of money is small, but it quickly adds up, and who knows how many other times this has happened unnoticed.

Been a member since 1972 when it was known as The Denver Police Federal Credit union. Truly banking made easy. Only banking facility I use. With all the options you have in today's world, you have to be good. They are great!

Rocky mountain law enforcement credit union has some good staff, however the new folks are not properly trained because I went through there to get a printout of my husband's account transactions and the banker lady told me I couldn't because I wasnt on the account, and it turned out she didn't even know where to look for that information. Also weve had to change our debit cards 5 times because this bank had issues with visa, so they really need to get it together in this area. Also other banks give 3 days to allow something coming through to stay in the float before hitting your account, so that it gives the customer time to put money in the account before the check or transaction clears so that you dont have a fee, and I feel that the bank is not honest enough to do this. And then they told me and my husband they had the lowest interest rates for a loan on our car and we found out that other banks and agencies were lower, and they didnt tell us that we had to have full coverage on our car when we got the loan and they charged us an extra 3000 on top of car loan for only having liability insurance coverage. And even though we paid off our car loan three years early they only gave us back 700 from the 3000 that they said they were giving us back.☹

Absolutely the worst banking experience. They like to tell you there are many options working with them. Unfortunately, all options lead to holds/delays being put on your account. They allow online deposit but only check the deposit site in the morning. If you deposit in the afternoon they will not work on your deposit until the next day. They also only have three locations but they will tell you there are options with Co-Op banking. If you deposit a check OVER $200 at a Co-Op bank RMLEFCU automatically puts a TWO day hold on those checks. If you live close to one of their locations I am sure they are a decent credit union. If you do not... they make it very difficult to work with them. I would, sadly, suggest using one of the bigger banks.

I have not been with RMLEFCU very long but I couldn't be happier--My family has been dealt a rough hand the last few months causing us to have some financial strain with the travel and medical expense. They have been nothing but understanding and helpful, going above and beyond to help us stay on track and never ending a call without making sure to offer me reassurance reminding me that things will get better and they are there if I need anything---This is a rare blessing and MUCH appreciated! We are very blessed to have found RMLEFCU and so grateful to have them for our financial and banking needs!! Special thank you to Tina and Austin who have truly helped me keep it together when I was losing hope! :)

The only credit union I've seen in my life which claims to be CU service center yet charges other credit union members 3 bucks to withdraw from their ATM. Will never go again to their location / atm.

I've had a great experience banking with RMLEFCU. I got an awesome rate on my truck loan, it was convenient to set up, and the customer service afterwards has been stellar. I have everything set up so that I never need to visit a branch but when I do the staff has always been very friendly. So much better than a big bank. Highly recommended.

DO NOT BANK WITH RMLEFCU!! Direct deposits go through at random hours and if you have automatic payments come out on the day you get paid but your check deposits after, you get a fee. They don’t give you the opportunity to correct your mistakes, the minuet you’re even .02 in the negative you’re hit with a fee and if you try and talk to a banker they treat you like a child and tell you it’s your fault And you should budget better even though your paycheck should of already been in the account. Purchases 2 days ago are just now reflecting on my account balance so you honestly have no clue how much you have unless you’re balancing it yourself. I’m so disappointed, can’t wait to switch!

Every time I come to the credit union the people there are so happy in friendly. I have been going to this credit union since I was a little girl. Always enjoyed the suckers!!! I would recommend anyone to this credit union. I enjoy going to the bank. Never a bad experience.

I went to get a new card issued and Mara is amazing. Great service and polite what a great employee. Thank You!

The feeling of being part of a family. Every time I walk in or drive up I feel I am addressed by a friend, by people who care. Thank you.