Rockland Trust Bank Centre St, Jamaica Plain

Bank has gone seriously downhill in terms of customer service and communication. They, like all banks, will rearrange transactions to maximize on overdraft fees. Fine. But you also can't get accurate information. I've been told three conflicting things by each representative I've talk to at this point, and this misinformation is going to cost me probably a hundred dollars in over draft fees. I would not recommend this bank.

I went here to cash a Treasurer’s Check because my credit union is an hour away. I have been calling now for days to get an appointment speaking with various staff. Upon arrival, they tell me they can’t cash my check without an account but the man at the counter didn’t look at me, the woman there did not help. Did they not want me to open an account? So I left. Lol. They didn’t really guide me anywhere but instead threw their hands up and said “I can’t” so I’ll go somewhere else.

I've called and been left on hold forever. They moved to Eastern Bank building on Center Street in Jamaica Plain. They don't pick up the phone. Their coin machine is broken. They don't know when it'll be fixed. This bank has really gone downhill !!!

One of the nicest places in town! They really understand customer service