Rockland Nissan NY, Blauvelt

Customer service was amazing. Kenny was the best! He really works with you in getting what you want! He is a very nice and genuine salesman. Everyone I dealt with provided me with excellent customer service. The dealership itself has a pleasant atmosphere. I had been to another dealer and left as it was unpleasant and they were very aggressive. The Rockland Nissan dealership was the exact opposite! It was a pleasure and a very smooth experience dealing with everyone there!

Wonderful. I walked into Rockland Nissan for the first time at about 11 am on December 31. By about 3:30 pm I had a new Nissan Rogue in my garage!! My salesperson Tim Colmey was really terrific. Great price and they met my every expectation.

Overall the sales process was very easygoing and painless. Jean, my sales representative, was extremely helpful and accommodating, which was refreshing in comparison to other dealerships I’ve been to. Everyone involved in the process was extremely personable and thorough. They answered my questions before I could even think of them. While finalizing everything, Omar and Bader were more of the same. They demonstrated outstanding service and made me feel like an appreciated customer. I look forward to working with them down the road.

We got there 10 minutes before closing on the last day of month before incentive ended. We were treated excellent and got the price we wanted. Little haggling and we added extra warranty on lease. Super happy with staff but especially like to thank Kenny Blair our salesman who made process simple. Made us comfortable which I appreciate. Kudos and thank you Kenny.

I have been in the Nissan family for many years, this is my 6-vehicle purchase with Nissan. I always recommend your dealership to everyone; I have an Armada Platinum now and I love the SUV. The hospitality and professionalism are awesome, from the beginning a customer calls the dealership to the end when all service is completed. I just feel a customer should be entitled to a complementary oil change once in a while. Otherwise, then I am very happy with my Rockland Nissan Dealership. Thank you

I was early for appointment but was seen right away. I was told that vehicle would be ready at a specific time and it was actually ready as promised. The service personnel was very polite and knowledgeable which is important to me. I was very pleased and planning on having all my future service needs taken care at Rockland Nissan

We had a great experience at Rockland Nissan! Kenny was our salesperson and he was very professional and helpful. Usually going to the car dealership can be stressful but he gave us a great and smooth experience. Highly recommend Kenny 🥇!! We were also helped by Mitch in the financial area and he was also great, very knowledgable and accommodating! Many thanks to both!

I cannot express how grateful I am to Bernie Drexler working at the Rockland Dealership. Not only was he a very nice and welcoming to me today but he made returning my lease so painless and easy. Thank you so much Bernie you made my day today!

I went in for an oil change. They did the proper checks needed for this service. They do offer a complimentary car wash, which i accepted but the service provided was bad. They did not dry the car properly. It left multiple water marks through out the car. Was very disatisfied with this service. Next time will not get this service even if it is free. Not worth it.

Professional, very courteous and efficient. Made us feel like family. Excellent experience and happy with all the interactions. Our salesman, Oday, was outstanding and a joy to work with.

Edit: I have removed previous review. We purchased a 2017 Nissan Versa Note (pre-owned) in February 2021. In our original service appointment, there was a miscommunication and our service was not completed as originally requested. However, Nissan Rockland has since been excellent in their service, including completing a major service with no appointment and no charge (under warranty) all in a timely manner. Overall, this service department and dealer seems to be on the up and up and I definitely recommend them to other buyers.

Initially spoke with Shelby about a car and it was sold. Reached out again and inquired about another Sentra. Put a deposit down and explained that we could not come and look at the car Saturday because there was a bad snowstorm and we live over 2 hrs away. Fine no problem, and we set an appointment for Tuesday at 930. Today, drove over 2 hrs, sat in the showroom for close to 10 minutes before we were even acknowledged. When we were finally acknowledged we told them about our appointment and we sat down. He left to go get the car ready for us, only to come back 10 minutes later to tell us there was an issue with the transmission and they could not sell us the car. At this point we were annoyed and he left again to "go see what the manager could do" and again we waited. We were ready to walk out after 10 minutes of sitting there, when he appeared with keys to another much higher priced sentra. We said to him that not for nothing but a courtesy call would have been nice being they knew we were driving from a considerable distance. He quickly got defensive, gave us an attitude saying it was "not his fault" to which I handed him back the keys, told him no thanks and left. Completely wasted our time, poor communication, not willing to even apologize for their mistake, and a classic bait and switch tactic. Do yourself a favor and shop elsewhere.

James E Jones was very helpful and explained everything to me as to what happened with my breaks. I’m not that familiar with cars. He was great.

Ahmed and Badar made went above and beyond to ensure that my car buying experience was effortless and simply PERFECT! I couldn't have asked for anything more.

Went in with my old, out with my new. Seamless and no bs thanks to my new sales hero Jean Fede. Mgr was awesome. Finance guy was awesome. Very happy with the new lease. (Fourth one from Rockland)

Ken is a fantastic salesperson. Very polite and professional, went above and beyond to close the deal. I know I can be a difficult client and he managed to keep me smiling.

The staff was very friendly and helpful. I requested a loaner but did not end up taking it. Was quoted about and hour of wait time but was closer to two hours. Oil change was not as expensive as anticipated and my coupon was honored. Hot chocolate and courtesy car was a nice touch.

The sales rep was quick to communicate, answered all my questions and did a great job facilitating my negotiations with the sales manager. The transfer process was easy, and he was kind and courteous during the entire transaction.

My vehicle service was handled by Adrian. He was very courteous and kept me informed on the progress of the work. Just ask for Adrian if you get your vehicle serviced here!

I had gone to another dealership and it was a terrible experience. Nissan Rockland was great. Ken worked with us, and we got what we wanted without a lot of red tape and nonsense. Really pleasant experience! Definitely going there again if we need another car for someone else in the family.

No one, including the general manager was wearing masks. Except for one in the show room. Other maintenance department wore masks as chin guards, under the nose, etc. When car was taken and brought back no none used PPE nor any other floor mats, seat covers or steering wheel covers. Car was cleaned but left wet. Took over an hour to do an oil change and tire rotation (even with appointment). The worse part was that due to lack of social distance in the maintenance waiting room, my son and I sat in the showroom waiting area. Only to be asked to leave by the general manager because the staff was going to start a meeting. My son and I were actually left in the cold as it was in the 30's that day. There was no accommodation, even if at least the manager were to say, let me have your car opened while you wait so you can wait in your car so you don't have to be in the cold with your son. That was not his concern. Unfortunately, I have seen a decline in sales area (hence why I did not purchase my last one there) now this experience leaves me thinking to go elsewhere to get a car next time other than Nissan. Very disappointed.

Salesman Tim Colmey is the man! He sold us a great deal on a Jeep Compass 2019 that he fought like hell for us to get, but the deal was truly amazing. This place is warm and friendly and We traveled from central Jersey to visit them. We are happy campers. If you meet Danny Negron the Finance manager, you wont be disappointed. He's straight to the point and a stand out guy. Thanks guys!

Ash was amazing and forthcoming and transparent with information - Really appreciate all his hardwork to getting this lease signed!

JC at Rockland Nissan is the absolute best there is! We just leased our 3rd car with him (5th car at Rockland Nissan) and no one can compare to his customer service and attention to detail! We will never go anywhere else as long as JC is still there. He makes the process to lease a car so easy especially during this crazy time of Covid we were barely at the dealership we pretty much leased this last car virtually and when we showed up to pick up the car it literally took 5 min as he was completely prepared for us and he took every safety precaution! I’m telling you now go/call Rockland Nissan and ask for JC Daniel’s—-you won’t regret it!!

My rogue sport that I lease is excellent and this is my second lease from here. However, this review will be for the manager Omar and an associate named Mitch. Unfortunately I don't think it means anything to be a customer to this dealership or to refer clients and be repeat business as family members of mine have also leased vehicles here via Bernie, who is a good salesman. But Mitch ran my social security number instead of my relative's when they leased a car earlier this week and offered me nothing to make it better (unless an attitude counts) and Omar offered me 1 measly oil change only after I asked - before hanging up on me when I was irritated that it will take 90 days for the unauthorized check to come off my credit. Like most people would be, I was a bit frustrated with the lack of professionalism and empathy. So I guess be aware that anyone with your last name can walk in here and somehow wind up using your social security number for the credit check lol. Omar asked me if there was a problem with my credit because it's "only a half point" ...like its any of his business? That's not the point - it's that you had literally no business running a credit check on me. I called corporate because something tells me I'm not the only one or won't be the last one this happens to.

Tried to change my profile name to my real name but cant. Anyhow the WORST experience with this dealership. I would most likely NEVER EVER purchase a car with them again. Everything just went south once I drove off the lot. I have couple of family members that have seen what I have faced and are turning the other way to purchase a new vehicle. On the other hand Omar ( manager) by far is the best, I must say. Mr. Mitch Gordon in finance seemed very sarcastic with his expressions when I was asking for assistance. During my experience with Rockland Nissan, I felt I literally had to be on top of every single little thing and Kept calling because my calls were not returned and my emails were not answered.

I'm very happy with my experience at Rockland Nissan. My salesperson Aaron M. was very helpful and informative making my car buying experience that much easier. Thanks so much.

Dishonest! I understand you guys need to make money and your strategy is to have people go to your store but you don’t lie to people over the phone and then let them come over and give a difference price. I literally waste one hour driving to this location and I have to pay my tolls for nothing. DO NOT GO TO THIS DEALERSHIP TO PURCHASE ANY VEHICLE!

Shady advertising and hidden fees! After finding a used vehicle on their website advertised for under 15k, I went to the dealership. After checking out the car and road testing it, and being told that the car was in perfect working condition, we went back to the office and sat down to talk about price. I was suddenly told was that there is a 1,500 fee for service and certification. I expressed that I do not want certification and the car was allegedly perfect. I said I want the car as it was advertised. After a cordial dispute over the 1,500 being mandatory, I was asked to make an offer for the car as-is. I offered 15k (several hundred over the advertised price) and the salesman asked for my credit card and went off to "talk to his boss." A minute later the boss came and told me that I either have to pay the service fee or finance the car with them because they sell the cars below cost (yeah sure). I respectfully declined and said 15,000 is my last offer. The manager simply said "Good Luck" as I got up to leave. Less than an hour later they started calling me from the dealership and called me four times over the course of the day. I did not answer. The front office eventually texted me and said they would accept my offer. By then I already put a deposit on a similar vehicle elsewhere and at a better price. I would not have done business with Rockland Nissan anyway after learning about their deceptive pricing. The costs of making cars road worthy and ready for sale should be in the advertised price. And if certification is not optional, then that should be in the advertised price as well.

Awesome service department! They always do their best to give you the best prices available!!

Do not buy a car from these lowlifes. I bought a “certified” rogue on 4/19/21, on my way home the tire blew out scuffing up the rims. Within 10,000 miles the transfer case gasket blew, wheel bearing, door actuator and battery. I called consumer affairs and they told me they won’t do anything because it was my responsibility to do the whatever point inspection. Last Nissan I will ever buy. Never trust a used car salesman, especially these ones. Here is proof my tire totally blew out on a highway which could’ve killed me, and all I got was a too bad, we aren’t fixing anything Edit: forgot to mention the chrome trim was already shabbily glued on and the front fender is misaligned. These people are the epitome of sleezy used car dealers.

Wonderful experience. We love Freddy, just got our second car from him.

James is wonderful he always goes above and beyond to make sure he provides great service. Always keeps you up to date on how things are going

Car was delivered as described.salesman was excellent explained the whole process & went thru w/a very informative delivery presentation.

I drove over an hour to get to Rockland Nissan to buy out my lease. I discussed the amount and manner in which I was paying. I was told everything was in agreement and would be the same when I arrived to complete the buyout. Not so!!! I was giving them 2 checks and putting $6,000 on my credit card (which I applied to a week before to qualify for 0% interest). When paying, Fred said he spoke to someone in finance and said I could only put $2500.00 on a credit card. Frustrated over this deception, I wanted to just leave and start the long drive back to Brewster, NY. The next hour was spent calling my bank & transferring funds from a savings account to my checking and then calling to get approval on a debit card (money I needed elsewhere, not for this car. If that wasn't bad enough, I was told there was a recall on my car and they would fix it while I was. Later I was told my car was ready. I was not even told what the recall was and there was no paperwork showing or proving any work was done. While driving home, I noticed my dashboard kept flashing for maintenance, tires and oil/filter. I didn't dare want to go back to that dealership ever again. Now I have to get my car serviced so the computer is reset. Also, I now have white spots on my tinted rear window that was not there before my visit. I have been a faithful Nissan owner (4 cars) for 12+ years and, if Nissan doesn't make acceptable compensation for "my day in hell" @ Rockland Nissan, this will be my last Nissan. Patti Smith

Rockland Nissan is my go to. Everyone who helped was amazing! They go above and beyond.

Fast and reliable. Very happy with how quick we went in and out!

I purchased my car at this dealership and always have it serviced here the service technicians are always very helpful and honest and have always provided me with exceptional customer service. James Jones and Tim Durkin have assisted me in the past and both made me feel comfortable and went above and beyond in customer service. I do not live close to this dealership and there are other locations much closer to me but I always come here because of the great service I have always received. Thank you!

I went for a recall and oil change/tire rotation. Justin, Pedro, and Ryan were so exceptionally helpful. Thanks so much!!

The service agent was very helpful. They completed the work while I waited and provided suggestions what needs to be done for future maintenance of the vehicle.

My salesman Allen was very knowledgeable about vehicle and a pleasure to work with.

Shelby told us on the phone that they had Pathfinder Platinum to come see. Lied so we would come in and showed us 2 models down. Very disappointed.

Bait and switch. Confirmed our appointment only to drive an hour and discover someone had put a deposit on the car — yesterday. Then they said the buyers finances were iffy so we should drive it anyway. We did. We loved it. Then they priced it out for us and it was $1,500 more — over 10%higher. They were not willing to honor the advertised price (but every other dealer we’ve seen has). We said to call if deal fell thru but we’d need to address that price. Deal did fall through. But after our salesman went to discuss the price with his GM, he came back to tell us car had just sold. Either slimy salesmen or the worst run business ever. Either way I wouldn’t trust them as far as I could throw them.

Went in to return a lease with the intention of buying it out for however much was agreed upon in the original lease agreement. Bernie was the person we were told could help us out (mask sitting on his chin, not covering his mouth or nose until he physcially got up from his desk). Got straight to business, asking for the registration. He asked if we had gotten the inspection done before returning the vehicle. When we told him no, his response was "well you had more than enough time to do it." How professional! He wasn't sure why we didn't get it done ahead of time and made sure to verbalize that as much as possible. It was only downhill from there with the constant attitude and lack of decent customer service skills. He didn't even ask if we were interested in buying out the vehicle, or if we wanted to make a new purchase. He simply got the information he needed, had us sign a singular sheet of paper and called it a day. Not to mention when we got to the point of signing something, he felt it was appropriate to throw the pen at us as opposed to gently placing it down. Needless to say, we left with no car and will gladly take our business elsewhere. Extremely disappointed in the service received and will not be returning.

We purchased my daughter’s first car with Bernie Drexel@Nissan. He was absolutely wonderful with us!! He took his time working out a good deal for us, and was very patient and understanding, with all of our questions and concerns. Bernie is the best!!

The personalized attention is most important to me. I bought a vehicle here last October and thus why I now bought another

Well it was a great experience. In and out within 20 minutes. When I brought the loaner back I was treated like I was more than just an appointment, but like a friend who had a problem, and all they wanted to do was help. Love this place, just wish I lived closer to them

The sales rep and general manager did a excellent job. I felt very comfortable with doing business. Service and response time was great and fast.

Brought my first car (technically leased) from this dealership had a great experience with salesman Kenny Blair who helped me out a lot. Definitely recommend him, especially if your young and buying for the first time. Only problem was had to wait a while to take the car home because of the finance office

Went to purchase a pickup truck, overall experience was completely negative. Apparently the dealership is not interesting in selling their products. Both sales person and sales manager have failed to provide accurate pricing on the car I was looking for. After multiple requests the final price given to me was significantly higher than the price of posted on internet. Took another 20 minutes to show them their own website so they would agree to match the price posted online. Overall the deal was structured relatively poorly and definitely without any particular interest in selling the car. I cannot suggest this dealership due to lack of transparency in pricing and overall care for their customers. Took my business elsewhere.

I took my 2013 Pathfinder in to replace the side mirror on the driver side. The part was ordered fairly quickly but the service person, Mike, that I was working with never called me back to schedule an appointment. I called the service department after 4 days to schedule the appointment to install the mirror, never got to speak with Mike because he was too busy. Spoke with another service person, Chris, who said that the mirror needs to be painted and that he will call me back by the end of the day to schedule an appointment. Never got a call,back from neither Mike or Chris. My mirror has been paid for but still no appointment to install. I might just take the parts that I purchased to another place for the installation.

Ken was amazing!!! He was knowledgeable, listened, worked with me and he made everything so easy. I was the only customer he dealt with at the time so I didn't have to sit and wait while he worked with others.

Everyone made the purchase super fast and friendly. Felt comfortable leaving with my new car after a through explanation of features. Dan is the man.

We received excellent service from our salesman Miguel and the finance manager Bader. We have leased severals cars from this dealership and will continue to do so in the future.

O'Day and Omar made sure I left with what I wanted and I am thankful for that.

From start to finish, Jeremy Carrasquillo and Dan, made my experience a wonderful one. They did their best to get the best interest rate for me. We’re transparent and honest I highly Recommend and my only complaint is I wish I had found this dealership earlier.

This is the 2nd vehicle in the past year that we have leased with Rockland Nissan. We had positive experiences both times and found them to be straightforward and hassle-free. Our Sales & Leasing Consultant was Ahmad Obaid who was extremely knowledgeable, professional and offered great solutions so we can secure the exact models we were looking at and within the budgets that we had to work with. We will continue to service our cars at the dealership as their service department is second to none!

As usual it went super smoothly .. the desk person was so friendly and helpful

Walked into Rockland nissan, appeared lost for a minute or two, a guy who introduced himself to us as Kenny asked us if we were looking for a particular sales man and we said no. He welcomed us so graciously and proceeded to give me my best dealership experience so far. I presented the printed out copy of my truecar offer for the car I was interested in. Test drove the car, liked it, came back in, signed some paper work that was devoid of useless and jacked up dealer fees, waited literally the time equivalent of going to get and eat  lunch  about 5 minutes away from the dealership and getting back and I was out the door but that is not the best part of it all so here it goes. After noticing that the car was missing a major safety component in the course of test driving and inspecting the car, we drew Kenny's notice to it. He promised he would order the part for us and give me a call once it arrived and have us pick it up. Of course I didn't believe him. Sales men don't exactly have a reputation for honesty.  Kenny assured me he would keep his word when I playfully brought up my doubts and well, a week from when I picked up the car, Kenny called me to let me know the part had arrived which I picked up that same day. Yay Kenny! You're pretty awesome. So here's my guide for shopping at Rockland Nissan- Find a car you're interested in, walk in, ask for Kenny, have the best dealership experience of your life, thank Kenny, drive home in your new car and then thank me later.

I appreciate the sales and Maintenance department very helpful and easy dealing with them

Took care of all the items quickly and efficiently in less time than quoted. Nissan cars are great and Nissan Service is exceptional! Thank you Rockland Nissan!

The service department is absolutely horrible. I made an appointment through the automated system on a Monday and when I showed up Saturday they told me we don’t have enough technicians to look at that type of problem. Why didn’t anyone call me I asked? They said the system doesn’t do that. I am guessing no one doesn’t read the description of the maintenance being requested. The vehicle has been problem after problem. Last time I buy a Nissan, next time I am going down the road to the Toyota dealership.

I had a very positive, enjoyable, seamless, relaxed experience with Rockland Nissan. I cannot thank the whole Team enough for there professionalism and yet they treated me like family. I was very happy with the whole uneventful process from start to finish. The General manager, Dave, Jaime, the Finance Manager & the Sales Consultant, Ahmad all were fantastic in helping me with any questions and put my mind at ease. I will definitely be a returning customer and will encourage my family and friends that this is the place to go. Thank you again Rockland Nissan!

Very easy to work with. Aaron was so nice and informative!

Sales J.R. went above and beyond to help me look for a brand new car and discussed everything needed to make that happen! Although I did not get a new car today I will be back shortly to purchase one! Service Tim & James in service always go out of there way to make sure the customer is 100% happy, They never pressure you and always make sure your car is in and out quickly!

Customer service great! I was well informed and recommendations were given at site

This was the greatest car buying experience we have ever had, and we've had MANY cars from different dealerships. Everyone we worked with made this process so pleasant and easy!! We love Mr. Bader!!

I was very dissapointed with the level of service from Rockland Nissan. I'm not sure what has changed at the dealership as my prior experiences have been great. When scheduling the appointment all that was requested was a NYS inspection and oil change. When my wife arrived at the dealership the service advisor tried to make a quick buck off of her and attempted to get her to pay for unnecessary services that we're not requested. The service advisor attempted to get her to get a new air filter on a vehicle with only 14k miles and also a tire rotation telling her that it is usually a service that is done when getting and oil change. I'm extremely dissapointed at this dealership and management for allowing this type of "customer service" to be allowed, and for allowing employees to attempt to take advantage of their loyal customers. I hope for the dealerships sake they can take appropriate action and get back to their great service. For now I will be avoiding this dealership in the future and will not be recommending it to anyone.

Overall the dealership is excellent. The entire building is clean and spotless. Bathrooms were exceptionally clean. Upon entering I was immediately greeted by extremely friendly staff who were willing to answer all my questions. Kenneth Blair handled my lease in 2019 and I returned to see him specifically to handle my second lease. As a returning customer I felt confident with Kenneth’s knowledge of all the vehicles in stock. When this lease expires I will 100% being either purchasing or leasing another vehicle from this dealership. All the staff involved were amazingly knowledgeable, professional and courteous. I have recommended this specific dealership to family and friends.

Rockland Nissan was so accommodating. Kenny in sales and Mike P. in service treated me with the utmost respect and were very kind and informative. This was the best, most professional service I have encountered and received in the almost 3 years doing business with Rockland Nissan. Keep up the great work!

I had the best experience at Rockland Nissan. When you go please ask for Kenny Blair. I highly recommend him, as he did an awesome job. Highly professional and took his time to make sure that I received the best deal. I had a lot of questions and he answered all with full knowledge and details. It made me feel at ease. I had to wait a few days for the color choice I selected, however on the day of my pick up, he actually came on his day off. I I have to say in these days and times you don't find customer service like this anymore. He is genuine and really showed his concern for me as his client. It was the best experience ever. Go and see for yourself. You will not be disappointed!

From walking in and meeting Ahmad to picking up my car everything went flawless. Ahmad was very professional, knowledgeable and very helpful in getting me into my new car. He did everything he said he would and kept his word for everything he told me. I would highly recommend Rockland Nissan and also Ahmad as the sales person .

I went to Nissan looking to purchase a new car. I was greeted very warmly by salesman Ahmad O, he walked me through the entire process in a friendly manner not a pushy salesman way. He is wonderful, if you’re looking for a great deal you gotta talk to Ahmad! Thank you once again!!

Went above and beyond to help. Kenny was awesome. Mitch was great getting the finance paperwork done quick. Will recommend and use again in the future. Worth the trip from NJ to go there.

Big shoutout to Rockland Nissan for making my first car buying experience both easy and enjoyable! Special thanks to General Manager David and awesome Salesman Jean who really helped me through the process. Im so happy with my new car!

I had an amazing experience, James was absolutely great. He was able to make sure my car was in good condition he communicated very well , very knowledgeable about the car. I recommend James Jones

buyer beware especially if you are a women. test drove a rogue. it was ok. not impressed. figured they would let me test drive others. nothing. just alot of waiting. no one asked me if i wanted to try something else. this was during the pandemic, they advertised credits and discounts. they showed me none. all of a sudden they are contacting my ins company trying to transfer my ins to suv i test drove???? what??? told them i didn't see any paperwork or anything, no incentives nothing....the sales guy was shocked??? finance guy comes over and says my payments were going to be over $600 a month???? rockland nissan are on my credit report as a hard inquiry with other financial companies to find the lowest % rate. can't get them off....tried

This was our 3rd stop of shopping for a car. At first, the salesman Derrick was nice enough to speak with us regarding a lease. He showed us a couple of cars my wife and I were interested in and answered a few questions. When we got to his desk, not much else was discussed as he was looking through his computer. At some point he left his desk and didn’t return for approximately 20 minutes. Didn’t say excuse me I’ll be right back…nada. We saw him at the managers area the whole time in which he was probably trying to speak to the manager but never informed us or never came back. Saw him a few times joking with staff while standing there so we got impatient and as we were walking out, we informed him we were leaving. No apology…nothing. C’mon man, you should be better than that. Be professional. It goes all looooong way. I would think you would want to make a deal during these tough times. Must’ve been a tough day for the salesman we had this day because if you read my other reviews, we struck out today… big time! 0-3

I went in for routine oil, filter and tire maintenance and the service team actual found nails in two of my tires causing a slow leak. I received NO notification about this from the car so they also replaced the sensor. It was wonderful that they found those problems! That saved me a lot of heartache on the side of the road, I’m sure!

My car was serviced well, runs like new. Love it. Was provided with a loaner for use while my car was at the garage. Very professional service

My experience was one of the highest quality to date! Adrian was the most professional, knowledgeable, friendly, clearly explained each point of service to me and made me feel very comfortable. Thank you!!

The rep Kenny Blair was an outstanding dealer. He took his time to work with me. He was very patient and all questions were answered with knowledge of the car perks and reliability. I would highly recommend him and have already to quite a few colleagues and friends. He also went above and beyond by showing up on his day off when I came to pick up the car. Superb customer service!

I bought a beautiful Nissan Murano right before Christmas and I dealt with some very helpful sales and service staff. Kenny Blair was my sales representative and he found me the perfect vehicle! Thank you to Bader and Dan as well as all the staff! They were all very professional and helpful.

My family and I always have an awesome experience at Rockland Nissan! I’ve leased several cars from them and Bernie and all of the guys are super reliable and always take care of me.

I like Oday the salesman, if he fooled me he did a good job because I walked out happy. I was very happy with his service and help whenever I kept asking questions about my 2021 Titan pro 4x.

I walked into the dealership just to browse and inquire how much I can get for my jeep. From the minute I walked in salesperson Oday was on point and ensured me I would walk away with a vehicle. He is very persistent and will get the job done!

Much better than other nissan dealership near my house, it was worth travel and bought at here, GM and Sale Person Ash was great people to deal with all the way. I will send my friends and family to buy from them especially this kind of crazy market

Our salesperson, his colleagues and the manager were just great to deal with. They understood what we needed and how much we wanted to pay. they made the whole process sooo! easy to close the deal.

I had the best experience with James. He kept in communication with me the entire time. And had my car ready for pick up as he promised.

Dealership was excellent. They understood my needs and made my leasing experience hassle free.

Bernie Drexler was my salesman, he is the best. Great experience from the moment I walked in until the moment I left. It was easy, fast and painless. Very happy with my new Rogue.

Oil and filter changed Car washed. Car wash wasn’t very good but still car was serviced in a quick manner.

2nd time bringing my vehicle for oil change and tire rotation. As soon as I got there greeted by staff member outside who took my keys for vehicle. Greeted again once I stepped inside customer service, the staff was great. Went to waiting room, very clean and presented well. Overall great experience.

I made an appointment for an oil change at 7:30am and I was out before 8 o'clock service was fast and friendly

Not good by far. Made an appointment 2 weeks in advance for 11:45 AM on 7-15-21. I called the day prior to confirm, even after I received an email confirmation from them stating that my APPOINTMENT was at 11:45 AM. I even asked them when I called the day prior to call me if the appointment could not be kept, as I don't live around the corner and I was going to wait for it. Was told the oil change would be done in less than an hour. Anyway, gave the lot fellow my key fob and went in side. Told the car would be brought right in. At 12:30, I decided to take a walk around the lot and what do I see? My car sitting there. I go inside and ask what is going on? I am told that my appointment time is not really an appointment, but a DROP OFF time. This is not what I was told. The service guy asked me who told me this and I told then a woman in the service dept who answered the phone when I called ROCKLAND NISSAN SERVICE, which is the direct number for this location. The service guy said "she should have never told me that". I have no control over what she says. Also, here is the kicker: Appointments are not made through a call center, not through the service dept. So, no one here, meaning at Rockland Nissan, made this appointment directly. This is what the service guy told me. So, if I have a vibration issue, then I have to return and pay for it and waste more time sitting around. Guess they looked at me and believed I just fell off the turnip truck. Just another dumb customer. All I came in for was an oil change for warranty. Had 4600 miles on the car. Asked if I wanted a tire rotation. I said no. The service guy was insistent, and that it should be done. I again said no, not yet. He said "no charge" it is part of the service. So, I had it done, but it really was not necessary. When I got home, I read the fine print on my receipt and it said" CUSTOMER REQUESTS TIRE ROTATION WITHOUT BALANCE POSSIBLE VIBRATION AFTER SERVICE IS DONE". I NEVER REQUESTED THE TIRE ROTATION AND NOW, IF I HAVE A VIBRATION ISSUE, I HAVE TO RETURN AND PAY FOR IT. I did not want this in the first place.

sales man was very very good , and came to like him and got the job done . But you and every other dealer are price gouging people ! shame on you ! ..... Tim Bertsch

I've been going to this dealership since the early 2000s and have always had a great experience. Great staff that provides exceptional service.

Very friendly & pleasant. Sales rep. Oday was awesome!

Everyone went above and beyond to get me into the car that I needed at a price I could afford. I will definitely go back.

2nd time getting service at Rockland Nissan. Great service and very friendly staff.

Sales man Ahmad and finance manager Dan were AMAZING. Far exceeded my expectations and went the extra mile.

Search for nissan-car-lease-buyout-overcharging-payment Don't trust any of their fees. They are illegal and they will steal your 💰 money. News articles written about it.

Bernie took care of me and was so helpful every step of the way. I have a boot on my foot so he drove a few cars to me to test drive so I didn't have to walk too much through the lot. He made it a really pleasant car buying experience.

The service was great, he kept checking in and updating me! And assisted with my flat tires!

I hate to admit but these guys were honest and straightforward. No “bait & switch” and no extras. The salesperson was very good about keeping me informed as to the status of things.

I brought my LEAF in for the techs to check out the backup camera. Even though it was working at the moment (it´s intermittently broken), they listened to me seriously, looked at the photos I had taken when it wasn´t working, followed my recommendations for what they should do at a minimum, and ultimately ordered a new camera for me. They also washed my car and charged the battery to 100%! Very happy!

Came in looking to get rates for a sentra sv. Worked with Aaron, he was patient, answered all of our questions and worked with us to get a deal. Made sure we understood process and was very attentive. Financial director was also kind and patient, and informative of add-ons to the lease, like the tire and wheel protection. Overall great experience.

very professional and caring. plant was clean and service people were patient and understanding. all work was done within the time frame as stated. car was returned clean and serviced.

Bernie Drexler was beyond helpful with my purchase. He took care of everything in no time. From showing me the vehicle to connecting my phone and the cool new apps Nissan offers.. Very thankful for him going above and beyond for me with every detail. Paul Schmidt was a great help as well, paperwork was a breeze.Thank you Bernie and Paul. I love my new Rogue!

Brian O'Connor was very helpful and courteous. He made leasing a new car a very nice experience. I have to say that this is the first time I actually enjoyed getting a new car. It usually is an experience I avoid as much as possible.

Always such an easy process here! They take great care of me every time.

The Salesperson, Tim Colmey, was very professional, knowledgeable, helpful, and friendly. He made the purchasing experience to be very easy and pleasant. I would highly recommend this Dealership to my family and friends!

Good manager, sale person, finance manager, I will definitely recommend to all my relatives or friends

Extremely straightforward, no this regular “car salesman “ torture. Very pleased with the transaction and the service of Ahmad Obaid

Had my car for 3 days. No call back about what the problem was even after leaving messages. Even for the mgr. No one knew if my car was ready or not. Tim was out friday, saturday and Monday and no one else seemed to know about his clients-me. Lastly my garbage receptacle was not in my car when I picked it up. I called and left another message..call number 4, and still no return call. My car was not washed. Just a disaster. I usually have a great experience. But I usually wait for my car. This time the car had to be towed in so I was not present. So disappointing.

My 2nd lease with Rockland Nissan! And my 7th Nissan. Tina and Bader were incredibly professional, helpful, and worked within my budget. Quick, quick, quick! No run around! The entire team at Rockland Nissan (Sales & Service) is very knowledgeable, friendly, and courteous! Thank you!

I dealt with James in the Service Dept. He kept me updated on the status of my vehicle from day 1 and I spent well below what I expected. I'm glad I convinced my husband to give Nissan a try because now my car is running great.

They were very pleasant and kind,they put everyone that walks in first. My sells rep was very good and explained everything to me in a clear and professional manner, and didn't judge me for my concerns but did every thing he could to help along side the financial director and got me a car the next day.

They were very helpful, and am happy I got my new car and I love it.

The experience is like every other time I visit you all for service. It's excellent and really appreciative for such good mentions they perform on my vehicle . They checked out everything and make sure everything is up to mark I'm 100% satisfied with Rockland Nissan's maintenance team.

Valet was very polite on arrival. I was waited on quickly when I walked in. The wait time for my service was great. The multipoint inspection detected an issue I would not have known about and I was able to schedule the same week to come back and have the repair made

Tim and Mitch went above and beyond to help my husband to get the truck he wants. Our experience was amazing. Rockland Nissan best place to get a car. 👍

My service advisor Christopher Sanchez was very knowledgeable, professional and pleasant. He made the process very easy and kept me informed during the entire process. I would highly recommend Christopher.

All of redps at Rockland Nissan were friendly and seemed t6o care about my needs.

Tim was great I would highly recommend him for service

Service team was incredible. Highly recommend for all service needs!

Thoroughly impressed! I had the pleasure of working with Kenny Blair. I've been shopping for a car for a couple of months now and he gave me the best service out of all the dealers that I went to. He was honest with me and I felt very secure and trusted him the entire time. He was very patient and let me look at multiple cars. I would totally recommend Kenny to my family and friends. I loved that even after I purchased the car, he made sure to spend time with me and show me how to use all of the features.

experience was great. Associates explained everything.

It's my second time leasing with Rockland Nissan and the process of leasing a new vehicle was smooth as ever; the staff was friendly and easy to work with. I'm looking forward to the continued outstanding service in the future!

I got there for my 4pm appointment to have my lease returned. Turns out I was second on line since Bernie wasn't notified that someone scheduled 2 appointments for him. Once I sat down with him he was very nice. Didn't bother asking about any future plans to lease which was surprising- but OK since I'm not sure anyway.

It took almost 3 hours to change my car battery. I had to go to the service representative several times to get updates while I was waiting at the dealership or else I probably would have had to wait for a longer period of time. Definitely not a way to treat a loyal customer. If it wasn’t because the past few times I went service was either good or respectable, I would have given a lower rating.

Getting to the point I have no complaints about Rockland Nissan . I walked in and they immediately asked how they could help . I told them the exact vehicle I was interested in and they pulled it around and went over any questions I had . SOLD A huge thank you to salesman Kenneth Blair and the general manager David Monninger for their help . 1 word of advice to anyone seriously looking to purchase from them: act fast because it seems the prices are subject to change without notice and not always in favor of the customers

Horrendous experience. Went to this dealership twice and both times I ended up regretting my decision. Took my car to be serviced because the engine light came on and to get oil changed. I have a 3rd party warranty. However, Stephen (the service representative) kept on complaining how long he had been waiting on the phone to connect with someone at the 3rd party warranty. I kept calm because I didn't want to create a scene, but isn't this party of their job description. Why was he complaining when I was bringing business to his dealership. His demeanor was a bit unprofessional. Finally when he spoke with the customer service representative at the 3rd party warranty, it was determined my issue wasn't covered. I wasn't provided a multi-inspection report, however they charged me $5 (when its complimentary elsewhere). The icing on the cake was, they charged me for oil change but I ended up finding out the oil was never changed. They probably spent all the time trying to diagnose the engine light and planned to actually do the service once approval has been obtained from the 3rd party warranty. The oil change sticker located at the top left of my windscreen wasn't changed. I called the dealership and expressed my concerns. The person said they are sorry for the inconvenience and asked me to bring my car back in so they can replace the sticker. Like how is this going to help. Replacing the sticker wasn't my concern, my concern was if they changed the oil or not. So I took my car to a friend (an automotive tech). He examined the filter and didn't see any indication that it was recently replaced. He also examined the oil and determined it needed to be replaced. They charged me $207.81. Now there are two things which I can do. Go to their service department and argue with them or to never go back there again and write a review so other people know what to expect when they take their business to them. To keep my sanity intact, I went with the latter. They brag about having a lower oil change price, but honestly speaking I would rather pay high price for better quality of service. After all, investing in a car is the 2nd biggest investment an average American makes in his/her life time.

My visit with Nissan went well. I met with Freddy and he made it happen. I wasn't sure if I was going to lease another car from Nissan, was looking at a few other options. After talking to a few big wigs there, he was able to offer me a deal I couldn't pass up. I am extremely happy with my Platinum Altima AWD. I plan on doing business with Freddy and Nissan in the future, Thanks guys! C Doran

Such a unprofessional experience and car dealership. I came in on Friday to speak with Freddy, regarding a specific model of a Mustang that was available at this particular dealership. Freddy and Omar the manager and I discussed and agreed upon a particular deal and I left a deposit as a way to reserve the car as the dealership was closing very soon. I was told to return on Saturday, which was the next day sign the paper work and set up delivery. I returned on Saturday just to come to find that the numbers we agreed upon and the offer and term made to me was completely different on paper then what I was being told I was being offered the day before. They once again told me to come back but this time on Monday so that they can make adjustments and give me the rates and numbers previously discussed. Come Monday I called the dealership prior to driving another two hours and before spending another $20 in tolls, I spoke with Greg, the finance manager and was told the car that I had gone through all this trouble for was sold to another client. I’m not quite sure what the point of leaving a deposit was for, I’m not quite sure why I needed to drive back and forth when all these people were planning on doing was simply to sell to the first customer willing to be scammed by them. I fully understand why car salesmen have the reputation they do, these guys are prime example of sleazy car salesmen. They really thought they could tack on thousands of dollars worth of fees and higher interest rates without me noticing. Such a disappointing and horrific experience. Save yourself the headache and the thousands of dollars and go somewhere else.