Richard Lucas Subaru US, Avenel

I bought a new 2022 Crosstrek Limited and had a FANTASTIC experience! Everyone from Bill to Anthony to Jesse did a phenomenal job getting us out fast and at the perfect price, they beat everyone! I felt completely cared for and would buy another car here if I didn’t just get this one 😜

The service department at Richard Lucas Subaru always does a fantastic job and once again didn’t disappoint. My car recently stolen and my entire eyesight system was ripped out by the car thieves. They provided me with a beautiful loaner while my Forester Sport was being repaired. When I picked up the car it was repaired beautifully and detailed like new. Jason, Ryan, and the entire service department exceeded expectations as they always do.

I went to purchase a new Subaru, and this was the first time I had ever purchased a brand new car. I was nervous because of past experiences at dealerships, but this was the absolute best experience I have ever had purchasing a car. Everyone was super nice and welcoming. The person who helped me with everything was Nick Grippi, and he was an absolute pleasure to work with. I would highly recommend this dealership, and I guarantee I will be back to purchase another Subaru! Thank you so much again!

I usually get my Subaru Forester serviced at All American Subaru where I purchased from. I wanted to try Richard Lucas as it's close by. Unfortunately it didn't turn out a satisfying experience. 1. Poor facility of service station, no privacy if you planning to stay back during serving time 2. No cleanliness 3. No car wash as part of service ! 4. No satisfactory answer to open concerns 5. Insufficient information for what all needed and why. I couldn't trust the person and felt like my money is being wasted. 6. Service time was given 1hr + and was finished in 30+40 min. Did they do everything I paid for? I would avoid going to Lucas again. I got ripped off $280 with no satisfactory car pampering or maintenance. RIP OFF !!

Over the years I have received great service with Richard Lucas Subaru. Jason along with the team at the Front Desk constantly communicates with you about what is needed for your car repairs or maintenance and approximately how long it will take for the repair or service to be completed. Excellent mechanics.

Was helped right away and the guys that work there are so friendly. They made it a quick and easy experience for me and the waiting room was comfortable. I’m so happy I purchased my car here

The service department is excellent. I choose to wait for regular servicing such as an oil change/tire rotation. The staff is friendly, efficient; the waiting area is very comfortable with nice amenities; my vehicle is finished very promptly.

Excellent service as always . While waiting I got thirsty and went to soda machine but it was out of service so the guys at front desk offered me a Gatorade free of charge. Very friendly staff and explained everything that they did to my Forester

had a great experience here, previously had car serviced at Open Road Subaru in Union, I did not have a good experience and would not recommend. I found Richard Lucas Subaru to be honest and helpful: Jason and Pete were great.

I was very impressed with the staff here. Mike and Jesse made purchasing a car easy and quick. They were polite, friendly and explained everything very well. I highly recommend this place for purchasing a Subaru!

I've purchased 4 vehicles from Richard Lucas Subaru. Each time has been seamless. I will continue to buy from Greg and Bill in sales. My experiences with Jason and Ryan in service have also been extremely positive.

Very disappointed with this place.Rude people sitting at the front desk.More concern with ripping you off your money rather than helping you.They tell you issues which don't really exist.Or they will try to convince you to buy new parts when you don't need to by scaring you that if you don't change such and such parts you will not make it through..It's more towards the money side rather than customer care and service. Hope they train the people at the front desk to be polite,more friendly and more human instead of being just robotic money ripping machine from the customers.

I had the pleasure of buying a car from Anthony Eagan at Richard Lucas Subaru. I purchased a Subaru wrx sti and Anthony helped me immensely with the manual transmission and making sure I was comfortable enough. Anthony went out of his way with everything in order to make this a pleasant experience. I will definitely be coming back to this dealership in the future and hope to see Anthony. If you want a great experience with a genuine human ask for Anthony Eagan when stopping by Richard Lucas Subaru of NJ.

Easy to schedule appointment online, nice waiting area, friendly staff, work performed well.

Very quick service and knowledgeable staff. Never had a bad experience there.

Outstanding service. I am grateful to the service managers for their support in exceeding my expectations.

Outstanding service from knowledgeable and professional staff. I received excellent service and honesty from all especially Jason and Ryan. This location is very accommodating, the waiting area is comfortable with drink and snack machines, plush chairs and outlets to charge your phone. Not all locations are the same. They offer free shuttle service in case you dont want to wait. I reccomend this dealership due to the outstanding customer service I experienced

Person who sold me my car was friendly and helpful. Took their time time helping with car and not wasting time. However when it came to setting up the Subaru STARLINK after the sale my sales person has gone MIA. Drove there twice in person to leave my phone number for him to call back as well as 4 phone calls to no prevail. After 3 weeks of trying to get in touch with him I ended up just calling Subaru customer service who helped me with my problem. Seems like once they sold you the car, they don’t have the obligation to help you. Even the manager couldn’t do anything said only sales person could fix the issue I had.

Great customer service in the Service Department. They were very organized and helpful with transportation.

I recently purchased a 2021 legacy from here and the process was so easy. Everyone was courteous and friendly. If you really want to be taken care of, ask for Anthony. He provided me with top tier service while following up even a week after to see how my new vehicle was doing. 5 star dealership.

Purchased my Forester here and recommend salesman Nick. After pricing at other dealers, Nick provided the best price and was very helpful at delivery. Have used their service department several times and found the service is professional and reasonably priced. Since first purchase here my family has purchased two more cars from Nick.

This is my third Subaru dealer. I've tried Morristown and Open Road and these guys are by far the best. Rather than try and sell you things you don't want, or even a car you don't want, they sit patiently and listen and offer great suggestions. They are trying to make you a satisfied customer, and I certainly am. I finished the process today. I got my new registration and got a few questions answered, but most importantly Gary and all the staff that I dealt with there were fantastic to work with. Even when they called me on the phone to tell me that my registration was finished, they were polite and warm. They made my experience of buying a new car educational, informative, and very pleasurable. I can't recommend them highly enough.

Very good dealership. Honest salesmen. Pleasure to work with this establishment. I would recommend this dealership to everyone. They don't try to screw you over or push the sale. Thank you for your business.

I was bouncing between so many dealerships around nyc and nj with bad deals unhelpful customer service rude etc… I was at my ends and then I went to Richard Lucas. I didn’t expect to leave with anything just continue to inquire and browse but Anthony Cabrera and the manager Jesse were the greatest help with amazing service good attitude friendly welcoming and worked to my needs. I ended up leaving in a brand new vehicle and couldn’t be happier! I don’t think I’ll be dealing with anyone else again and want to stick with their business. Thank you all for everything.

Avoid. Avoid. Avoid Dishonest salesmen. Pushy. Shady. They list cars as "Certified" but then tell you it was a misprint when you get there in person. Bought a used car from them which I was told their mechanic checked out. Had nothing but issues with it. Very dishonest dealership.

Great service overall. Worth the trip from Staten Island. I will be going back.

There is no listing of fees for each service so you are charged at the mercy of their whims. The wait time was excruciating-I waited five hours and then was told they found another problem even though they had performed a diagnostic previously, but strangely that problem was not revealed. There is no complimentary food only vending machines. Garbage! They do however provide free coffee. Not the best, but coffee nonetheless. Oh and don’t expect a complimentary wash. It will not happen. My experience was not the best. Perhaps someone’s else’s will be better. One star for the coffee. I like coffee.

Richard Lucas Subaru is wonderful. Professionals at the service desk are always polite, personable, knowledge, and responsive. I went in for one repair, and they found a required update to my STARLINK and squeezed it in. The same day. I am a VERY happy customer.

I had gone to all the dealerships on Staten Island, and every single one, the salespeople were pushy and didn't bother listening to what we wanted. The people at Richard Lucas do a great job, both on the sales side with making the experience less stressful, to all of the followup service work I've had done since. Excellent dealership, definitely worth giving a chance.

I had my car in for service this week and I can’t say enough about the service department at Richard Lucas Subaru, especially Ryan and Jason. They arranged for me to get a ride home so I didn’t have to wait at the dealership while the car was serviced. They are extremely helpful and go out of their way to explain everything about what needed to be done to the car to bring it current in its maintenance schedule. They also took the time to review what was done after the visit as well. I highly recommend Richard Lucas Subaru!

i purchased a 2018 subaru forester back in march, and since purchasing i’ve had to repair it three times and replace all of the tires. although the process of purchasing my car was smooth, i doubt that they had actually done a thorough inspection before selling the car to me. even though they claimed to, my car should not have this many repairs so soon after purchasing. very frustrating, disappointing, and misleading.

Service department is always willing to work with me when scheduling a service visit. Work is always done efficiently and I’m never pressured to add on any additional or unnecessary procedures. Very happy with Lucas Subaru!

Service Center, Saturday morning was efficient and staff was very attentive!

The folks are really friendly and extremely helpful. They also are very prompt. It’s a really friendly and welcoming environment too. My next car will be from these folks. I recommend them highly.

AMAZING! FRIENDLY AND HONEST! I brought in my car for a recall repair and to check out another problem. My mechnic had just damaged a sensor that he had to replace, and I was expecting to get an earful about it, but they were just fine. They called me that found another problem that, depending, could cost up to $140. When I came to pick up the car they told me it was a matter of putting in one screw and didn't charge me. Great guys and although I can't use them because they aren't near my house, I'm sure to go back when I'm in the market for another Subaru.

I worked with Anthony Cabrera, Jay and john. They helped me to get more value for my trade in and worked to get me as low a price as possible based on my trade in. I bought a 2021 crosstrek sport. Everyone at Richard Lucas Subaru was very friendly and eager to help me. Specially my salesperson, Anthony Cabrera, was absolutely wonderful. He was extremely knowledgeable about the crosstrek, courteous, friendly, respectful, and willing to go the extra distance to answer any, and all, of my questions. Initially I am looking for crosstrek base model but Anthony sales experience was so incredibly off putting that I decided to move on in my search and I'm glad I did.

I went to Richard Lucas for a tire issue that only genuine Subaru parts could repair. This was my first visit to this dealership. I was greeted by Jason Isidoro who was not able to accommodate me immediately but since it was not an emergency I accepted an appointment for the very next morning. I was able to have the work completed within an hour with a multi-point check as well as a recall repair I was not even aware of. Jason was very professional & I noticed he was the same with several other customers who came after me. I highly recommend this dealership for service work.

Extremely impressed! Very helpful, honest and professional. Ryan at the service desk goes above and beyond to explain everything in understandable terms. Ryan wanted to make sure you knew they were leaving you with a well serviced and safe vehicle. Having just moved to this area, I was worried about my routine maintenance at a new dealership. It is a great peace of mind to have this dealership service my two Crosstreks. I witnessed Ryan speaking to other customers with care and concern, taking the best approach for the car and your wallet.

This dealership is the best one I've ever been to. I had 2 cars services here multiple times, and the service department was the reason that I bought another Subaru from here. They are genuine and make the service process painless. Scheduling an appointment is fast, I don't have to wait when dropping off my car, and they clearly communicate status updates. I was happy to learn that their sales is just as good. They were friendly and made the car purchase very easy and fast. When I went to pick up the car, they had everything ready and I only needed to be there for less than 30 minutes.

Normally a huge fan of their, honesty, efficiency, and thorough explanations. However, during this visit I asked that my tire be plugged due to a nail. I was told there was a thin piece of metal that wasn’t seen until the tire was removed as well. Suggested fix was four new tires. (Wouldn’t remove the mail and plug the tire because “tire was compromised”. It’s pretty compromised with a nail in it, too.) In a previous visit, I asked for tire repair. That time the damage was deemed to be too close to the outside of the tire. Suggested fix was four new tires. Good work, efficient garage, but I’d have liked to have had at least one of the tire issues resolved without four new tires being suggested.

Bought my car from Richard Lucas Subaru forester at the end of 2020. Had an excellent, low-key, no pressure experience. Came back for service a year and a half later, for my first oil change. They had also given me a verbal promise to detail my car next time I came in. Well they honored that commitment and did not hard sell me on anything. I would absolutely recommend tbem.

Everything went smoothly. I am from out of state and I was taken in right away and all the repairs fixed in a timely manner. I would do business with again and I would highly recommend this dealership. Everyone was nice, courteous and friendly.

This is the place to go if you want to deal with salespeople that genuinely care and treat you like an actual valued customer. Anthony Cabrera is the reason I keep coming back here and have referred friends, family, and coworkers to this location. He's a salesman that makes sure you're well taken care of, can find the right vehicle for you even if it's not on the lot, and always does his best to get you a fair deal. He also follows up days later to make sure everything is okay and you don't have any questions or concerns about your purchase. This is the first dealership in years where I don't leave feeling like I was swindled or led astray for the sake of closing the deal and meeting numbers. I highly recommend everyone goes here for their next Subaru!

Everyone there made my experience absolutely amazing!! Managers John Lucas Jr, Greg Fahy, Ricky Lucas, and Jack Mitchell, along with my salesperson Cameron Samad really took care of me. I couldn't be more grateful for them. I highly recommend this dealership to anyone looking for a Subaru.

RL Lucas Subaru service is outstanding. Service manager, Jason, explains clearly the needs and recommendations regarding our 2014 Forester (bought new at RL Lucas). I feel comfortable relying on what he tells me (e.g., replace X, or can wait a while to do Y). Reliably does the work on time and within cost estimate.

The professionalism of everyone I worked with to get me my dream car today went above and beyond. Starting with Artie on the internet, Kevin my in-person dealer, Jason the amazing manager and Bill who personally showed me all the features inside and out of my car, made me feel absolutely at home at Richard Lucas Subaru...and made this a seamless process for me, a first time car buyer. I'm thankful for their time and patience with all of my questions and for not making me feel pressured at any point. Thank you to this fabulous team!!

The service department is always pleasant and professional. Jason and his team are wonderful

Great customer service! Jason goes on and beyond to make sure your vehicle is getting the work it needs and always tells you if they find other issues. If I bring my car here is because of Jason

You can count on prompt and reliable service every time. My only issue is that I have to remind the desk personnel every visit, that I have a service contract. I’m not sure why that doesn’t show up when they access my account.

Great service, friendly and knowledgeable employees, very organized staff. Bringing in my vehicle is as easy as 1,2,3! Keep up the great service!!

Had my Forester in for a recall, and figured I'd have some routine maintenance done too. I've never been one to use a dealer to maintain my car, but my previous mechanic shop changed hands, and I don't like their customer service anymore. I was very pleased with the way I was treated at the Richard Lucas Subaru service center. Thanks to Jason, I think I found my new shop. He was very knowledgeable, but more importantly, was very accommodating and inspired trust.

Had my first service at Richard Lucas, and the service and professionalism was beyond superior. Ryan was phenomenal to work with. We had a slight issue while my car was being serviced (had a small fender bender in the shop), but they stepped up to the problem and told me about it immediately. Gave me a loaner car, fixed it for me back to brand new condition, and handled everything extremely professionally! I will be servicing my beloved Subaru here for all the years I own her!

Really nice easy going people. Went in for some service and they found 2 factory recalls. While I waited they let me test drive a new Accent! I'll definitely be back when I'm ready to take this one home.

Very accommodating. Everyone very professional. Will be bringing my Subaru for service from now on.

I recommend this dealership for service. It was easy to schedule the service for my Outback , fair cost , friendly knowledgeable staff, they even offered me a ride back to work.

Jason as well as the other employees were polite and knowledgeable and Jason took the time to show me as well as answering my questions regarding aspects of the car . The environment was clean and inviting, As I was there for an oil change I waited and was able to get work done. All in all it was a great experience.

We came from Open Road Subaru with a bad taste as the salesperson made us feel as though we wouldn’t be able to afford a car while in fact we had good credit and a decent down payment. We came here right after and were immediately helped out. Within an hour we had a car and we’re signing our lease. Honestly a very smooth experience and could not have been any easier. I feel bad for not remembering his name but the tall Columbian guy who sits near the front entrance was super helpful and pretty relaxed making us feel at ease when getting the car.

This wasn’t our first experience with Anthony C. and it certainly won’t be our last! Being in the automotive business myself, I only do business with those who treat me with truly exceptional service and he and the management team delivered on our new Crosstrek purchase. Everything was smooth, painless, and how the automotive sales process should be done. Make sure you ask for him when you come in!

The service at this dealership is unparalleled. They are honest (yes, I know... that's refreshing), they work with your warranty, they're fast, polite, and very professional. Although I have had a good experience elsewhere, this one is by far the best around. You won't be disappointed.

Service was exceptional. Ryan kept me informed on the status of my car. I went away for the weekend and my car wasn’t finished and they gave me a rental no questions asked. This was my first time here and certainly won’t be my last. I went in describing problems and they even diagnosed and fixed problems that were covered by my warranty.

This was my second service at Richard Lucas and dealt with Jason. He’s absolutely amazing, knowledgeable and patient. He takes the time to explain in detail all the work being done on my vehicle. Thank you Jason and Richard Lucas for making me feel safe in my vehicle.

I was interested in a Subaru WRX STI and noticed a Blue one out front, I decided to stop by without any intentions of actually purchasing. From my salesman Nick G. to the managers and finance department everyone was simply amazing. I have never experienced such a smooth and quick transaction. After a quick negotiation the deal was too good to pass up and I ended up making the purchase on the spot and was out of there in a total of 2 hours. That is UNHEARD OF! I am used to spending an entire day in a dealership walking around in misery. There was no BS, no additional fees, no sales pitch and no extra happy sales managers walking around to try closing the sale. I couldn't be happier! I will be back!

I bought my new forester here from Cameron and it was the first pleasant car buying experience I’ve ever had. I was happy with the price and the whole process. No one was too pushy and Cameron was extremely helpful and patient. I would highly recommend buying a car from this dealership and ask for Cameron

Great service! We were here visiting our son and needed service on our Subaru Ascent and Ryan provided exceptional service and care. It was fast and they do not try to fix things that aren’t broken. Very reputable place! Highly recommend.

I think I'm on year two as a customer with this service team. I didn't even buy my car here. In my opinion, Jason leads this group so well - everyone is very professional and transparent. Ryan was in charge of my service today and he is great too. I feel like everyone on this team really cares about me as a customer and my car. Would give this place 10 stars if I could.

Anthony Cabrera helped me with buying a Crosstrek from Richard Lucas Subaru. Throughout the entire experience, I felt welcome. From the moment I arrived at the dealership, Anthony pulled up the exact vehicle I was looking at and let me go on a test drive. When I decided to go with another color, he had no problems bringing another vehicle to me. When dealing with Anthony, I always felt that he was being honest. It ultimately took me a few weeks to select a vehicle, but I never felt any pressure from Anthony to make a decision earlier than I was ready to. I would recommend Anthony to anyone looking to buy a car.

I initially came to this Subaru dealership to purchase a car. Although, they didn’t have the inventory of what I needed, the staff was excellent. When I eventually purchased my Subaru, this was the only dealership that I would use for service. The staff is extremely professional and helpful. My service times have always been shorter than anticipated. I would highly recommend this dealership!

If you are looking for a Subaru, THIS is the place to go! Please ask for Cameron!! I was slightly unsure of what I was looking for but Cam was patient, insightful, and helpful. I felt that all of my needs were heard and acknowledged. More importantly, everyone at the dealership was so friendly! There was no pressure whatsoever. I left the very same day with the forester of my dreams :) Huge thanks to Cam & Richard Lucas Subaru!

Worker Ryan, in the service department made my experience the best. I was only there for 2 recalls, but he went over and beyond. He was also very knowledgeable in what he was doing, but most importantly, was the pride shown. It was a pleasure meeting him, and very easy on the eyes

The staff is very friendly. The person I mostly see is Jason. He is very nice and I trust his word. And yes I will keep on bringing my Subaru Forester back when it needs service.

i needed to have my car serviced at richard lucas subaru in avenel new jersey. i found the service department to be very friendly and efficient and ryan kept me updated on the progress. they got the job done! i would not hesitate to bring my car again.

The customer service is top notch! The staff definitely will sell you something before you leave the service department. Hopefully, the service repairs are just as great... they didn’t have the part in stock... Monday , 11/27/2020 at 1100 AM, so I wasted the day and I had to reschedule . Jason was the person I was dealing with this time of my arrival. He was thoroughl. Did I mention that they did not have part I needed, so what I came to the service department for was not completed. However, Jason was able to sell me on replacing the air filter.... hmmmm. I said the customer service was great!!

It is always a pleasure working with Jason and Ryan. They go above and beyond to get things right and have you out the door ASAP. For me it’s worth the extra distance to service my Outback there. Keep up the good work!

Jason the service Manager and the service Team are fantastic. I’ve used this location for over 10 years and they have been great. Highly recommend.

Nice guys who took their time and showed me what needed to be worked on.