Regions Bank Barker Cypress Rd, Cypress

Nice and friendly and there always to help you if you have random questions like I have the answered it

Frankie is Simply Awesome! He was so helpful and nice. He truly made my day!

Stolen Bank Card. I decided to use one of their drive through ATM the night of 9/9/19. After entering my code, and the amount to withdraw as well as the account where the money was going to be taken from, it advised me there was going to be a fee for the service, which I agreed. I then get a message "your card has been retained and your transaction cancelled" no other reason given. I passed by and spoke to the branch manager Will Davis, who advised me to just pass by my bank (BBVA) request a cancellation of my card and order a new one. This is NOT the way things should work!!!. I demanded to get my card back, as my identity been stolen in the past and don't feel like going through the same process. Mr. Davis told me their ATMs are service by a different company (vendor) which WORRIED me even more, knowing REGION BANK don't even have power over the cards or financial information shared through their OWN ATM machines. WOW. I visited a local BBVA branch to get a new card and the office manager advised me SOMEONE ELSE had already requested a NEW card and a New Pin. This has turned into a CRIME by Religion Bank and/or their affiliates. They urgently cancelled the card NOT requested by me and was advised to reach out to Region Bank and request more info on the Vendor of the ATM- I did that and Mr. Davis (branch manager) was as helpful as the dead tree in my yard. Could not share the phone number of the vendor, again advised me once more to reach out to my Own Bank for additional info on who made the card order and told me I was welcomed to file a police report... really Mr. Davis? a little more responsibility on your behalf will be a professional thing to do as a Branch Manager. Now I have to go out of my way to find out who affiliated with REGIONS BANK was trying to EMPTY MY BANK ACCOUNT... since their own Branch Manager is clueless on how to assist. Save your bank account/money... stay away from this branch and their shady ATM machines. Dr. M.R.

Everyone Region’s employee is super nice, attentive, and quick

Friendly staff, I waked in with some questions about my account and they walked me step by step on how to set up everything correctly. They have these new video ATM's as well that allow you to deposit and take out cash from any of your accounts even if the main bank is closed. They made sure I knew how to use it and helped me with my transaction as well.

ATM took my card and left me stranded for the weekend with NO number to call for help or anything

Went for western union transaction but guess what their employees can’t even log in to their WU portals. “It usually doesn’t let us login for some weird reason”, says one employee. Then why do you guys promote that you provide that service and waste people time.