Regions Bank Long Hollow Pike, Goodlettsville

Called about the problem and the regions call center said I had to go into a physical location to get my account unlocked. Went here before my shift just to quickly resolve a problem with my account. I got seated and waiting about twenty minutes before an older woman came in behind me complaining about her online account. They quickly addressed her even though she didn’t have an appointment and even had 2 (TWO) people helping her, while I still waited 20 more minutes. Had to get up and leave otherwise I’d be late. I have three jobs, typically working from 8am to 10 pm everyday, and this was the ONE day I had to come in. Very disappointed. Then I came BACK in ten minutes before closed a few days later, which I know, they were closing, but all they had to do was unlock my account and I have very minimal time and can’t ever make it within their hours. It’s a simple fix but the lady only sat down with me for a few minutes before saying “Just reset your password” (not my issue? Nor did it solve the issue?) and then told me they were closing. Then I almost burst in tears explaining this is the only time I can come in, she told me to go to the Rivergate location the next day because they’re location was closed on Saturdays. Turns out, the Rivergate location and all other locations were closed the next day. I left crying. This has been so stressful because I still haven’t paid bills and do not have time to come in to resolve the issue, and everytime I have made time to they completely ignore me or kick me out. Worst regions around.

As a whole, I have generally been satisfied with Regions but this branch is the worst. I would give 0 stars if I could. Terrible customer service. Inconsistent “policies”. ATM is always down and the money truck seems to always come on Fridays at lunch time. Some people only have time to make it during their lunch hour. Do yourself a favor and drive to Rivergate Pky for better service.

I have always had great service with this bank. Friendly tellers and office personnel. They have handled all my banking needs with ease even when ordering foreign currency. I love my bank and its staff.

There’s only one teller at the time and the atms never work

The bank tellers here are extremely friendly. It's nice to chat about things other than my account and my transaction at that particular moment.

Fix your ATM! This is becoming a real problem at Regions!

Customer service here is horrible. I went to cash my payroll check and not only did they refuse to cash my check that i cash there every 2 weeks. But when i told them that i will be cancelling my account they acted like they wanted me to. They almost encouraged me to because they didnt want to deal with the issue. They would not tell me why, they just said they would have to cash through a 3rd party and charge me 1.5 percent. Which is absolutely outrageous. I opened a checking account specifically to avoid being charged

I normally do a deposit slip when depositing checks. I was told I can just write the account number on the checks and deposit them. I did this at the drive through. The idiot added wrong and cheated me out of 1030 dollars. It took over 30 minutes to get their error straightened out. I was late for something very important and they really could care less. I won't be back to deal with this band of idiots.

I have been a loyal customer for 40 years back when it was 1st american however during this pandemic with the lobby closed the drive thru is your only alternative.What happens is more than not there is only 1 teller which is nothing but greed and poor management!!!

We have used Regions bank for many years now.And we have always been takin care of with kindness and perfection.Overall a Top Notch Bank.