Regions Bank Gravel Springs Rd, Dacula

I can not express a more unprofessional bank in the Regions family. My credit card statement was charged interest after it was paid in full. So I called the bank to get this credited back. First I spoke with Chris who couldn't figure out the accounts. So I asked to speak with a manager. I held online but no one came online. So I called back and spoke to Brooke. She asked me to hold, but never came back. So I called back and was told everyone was helping clients. I told her I wanted to speak with the manager, instead of asking to take my number, she said YOU WILL NEED TO HOLD! So I held again, with no one returning to the phone. So I called back and the phone was picked up and I was put on hold without even someone answering. WOW! I did call the number on the back of the card and was helped.

i opened and account with them on thursday october 15th and paid $50 to open but i added $80 instead and literally the next day i went to buy breakfast and my card declined. TWICE. then when i called the branch i opened with they were acting like they didn’t know what i was talking about so i showed up and was greeted by mr. Debargia i’m the parking lot and he began telling me they were working on it and i was just adamant about closing my account because i didn’t trust them anymore. but they continued to try and convince me to keep the account open but i already had my mind made. one of the tellers gave me some money out of my account because my account was overdrawn because of the money that went missing and i was told i could keep swiping my card and they would cover the fees. but i didn’t even want to do that. so today, october 17th i went to regions to close my account officially and my account was overdrawn AGAIN because they took money from me again without me knowing and i wasn’t even aware of it until i got to the bank to close my account ! regions bank is not a good bank to bank with with all this being said.

I used their ATM to withdraw $60. It only dispenses 20’s and I needed $50 to pay my lawn guy. I went through the drive through to ask if they could break the $20 and they said since I’m not a Regions account holder, they can’t. I said that I paid the $3.50 fee at their ATM, I’ve got 2 little kids in the car and one is crying that she has to go to the bathroom, please can you just break the $20. He refused. I tried to record the bank manager Tony saying he wouldn’t break the $20 for me despite being a BANK and he called the cops on me because I was recording him. I’m within my rights to record. What a horrible place.

This bank branch is so horrible. I go today to get money from the atm. The atm is now missing. No signage. No notification. Get your act together or close the branch. Last month I stopped to get money and couldn’t get money from the atm because their machine was updating - maybe the updates should occur between midnight and 5am???? Good grief

So far so good. Only been two weeks I decided to go with regions because chase bank was the worst and my granddad has has regions for many many years and loves them so decided I'd give them a try. Hopefully they are a lot better than Chase was.

I applied for a cc with a credit score of 801, they denied it and sent a letter after many days of application and told me to go to this office to see the reason of the issue, and when I got to the this office they told me they only wanted to see my residency card, wt... I'm a U.S. citizen! The representative told me that it'll be immediately approved but he couldn't guarantee that I'll get an inquiry on my credit report. Be mindful of this type of customer service before doing business with this bank.

Definitely better regions around than this place. Would avoid unless absolutely have to go right that second.

Atm needs maintenance every other day. Terrible broke down piece of junk

My grandma and I had the pleasure of being assisted by Mr. Cofer. He patiently listened as I tried explaining the situation my grandma was having with her bank account. He went above and beyond our expectations to help us find a solution to our problem. Thank you so much, Mr. Cofer for your help. You have eased the mind and heart of my grandma and for that, I am always grateful.

ATM never allows you to make a deposit. I have to travel 30_45 minutes just to find an ATM that works.