Real Property Management LoneStar - Austin N Mopac Expy, Austin

David has been my go-to person since I moved in about 1.5 years ago. No matter the issue, he has responded immediately to let me know the plan. In the couple instances where I reported a critical situation, David had someone come by asap to fix the issue so there would be no chance of negative consequences. I have totally appreciated the great service of RPM LoneStar - Austin. Many thanks for all your help.

On February 6, 2022, I inquired about a rental home property, that’s for lease in Northeast Austin. Before I applied for this property, I was told that I needed to pay application fees of $65 for each person over 18, and the security deposit of $1625. My realtor reaches out to Nancy Sharper, and ask if there was any applications on this property. Nancy’s response was “not at this time.” I was then advised to proceed with paying $130 for application fees, and $1625 for the security deposit since it didn’t have any pending applications. My realtor received a link on how to set up an account with this company called Zego, RPM uses for online payments. On top of paying app and deposit fees, I then had to pay an additional $60 for the application processing fee. All the fees were paid and cleared by RPM bank on 2/7/2022. A couple of days passed by, and my realtor reached out to Nancy with concerns of my application status.I checked a site called HAR , and this site updates with current rental information and pending contracts. The house that I applied for, was now reflecting a pending contract. This is what prompted concerns for my application, and started a thread of email conversation’s with Nancy. Nancy never responded to any of the emails. When Nancy finally responds on 2/14/22 saying remember we pick the best qualified candidates, and your clients are the 3rd qualified candidates. If Nancy would have been honest from the start about pending applications on this property, my family and I, would not be in this situation of needing a place to stay, and waiting on the return of our security deposit. I proceeded to request a full refund on 2/14, because my lease is up on 2/28/2022. I can’t wait with other candidates, I have to continue to search for a place for my family and I. Now here’s the issue, I created the account in Zego, and paid the $1625 that cleared on 2/7 in RPM bank account, with a my spouse’s credit card. Nancy tells me that she can’t refund the $1625 to the card that I used to make the payment with because “the refund link wasn’t working that day.” The second excuse, was Visa has some type of restrictionists and stated that the card that’s due the refund had been lost, stolen or reissued. I informed her, that I still have the card and I haven’t reported this card lost or stolen, and at any point this card has never been re-issued. After reading Nancy emails, I immediately contacted the credit card company and Zego, to resolve any issues on this card, and to get clarity on Nancy fabricated information, that’s been created in order to keep my deposit. I contacted Zego, and ask “has a representative from RPM started the authorization release for a refund request?” Then I asked the representative, “was the refund link down any part of day?” and the representative said “No.” I emailed Nancy every piece of information the same day, with names and agent id numbers of these representatives in case she would follow up. Looking over Zego refund policies, attaching them to each email the I’ve sent. Nancy response was “what else dose she want me to do?” And then Nancy stated, “File a dispute with your bank for this transaction.” I applied for this house because my rental contract ends on 2/28. According to the reviews on RPM site, Nancy Sharpe is the same individual from 5 & 6 years ago. It’s been almost 2.5 weeks, and Nancy still hasn’t refunded the money. She continues to say it’s my card, as if I’m not going to email her daily. This is frustrating and disappointing that people can do, and choose to do things like this! It doesn’t matter who’s name is on the credit card, the payment cleared in RPM bank account, and now I’m requesting a full refund to the same credit card that RPM debited on 2/7. This is such an inconvenience and inconsistency with staff and management. I hope this matter is resolved soon!

Joe and his crew managed our Austin property for 5 years. We never had an issue and they kept the unit occupied with the same tenant. The RPM-LoneStar team always kept us informed and answered our questions timely. Since we lived out of town, it was comforting to know that we could count on RPM-LoneStar to handle any issue professionally and quickly. We could not have been more pleased with our experience. Highly recommend.

Used RPM Lonestar for few years now, and to this point RPM team has been very professional in handling any communications and activities making the experience very much great. I have connected with Cheyenne and Joseph whenever there is need of any relevant task in need of attention and the RPM LoneStar team is very much ready to address any concerns and questions. They (RPM LoneStar) cares for both parties and provide with great accommodating to both sides as managing party and has been really excellent team. Keep it up RPM team.

I'm not a big review person however wanted to give a big thanks to Cheyenne Jordan at Real Property Management LoneStar. I'm a first time landlord and don't live in the state of my rental so as you may imagine I have lots of questions. Cheyenne is wonderful in answering all my questions with patience and respect. As I become smarter in the landlord thing I look forward to our continued partnership.

I was a tenant with them for a year and a half and we only moved because the owner wanted to sell. I would have loved to continue with RPM Lonestar because everyone there was friendly, helpful and punctual but unfortunately, they didn't have any available properties in my area. Repairs were always treated with urgency and professionalism by David and his crew! They even went out of their way to help us find another place and Cheyenne went to bat for us and bent over backwards to make sure we got the perfect place! Everyone there was just so great!!! We miss them already!!!

RPM has worked with us in terms of anything we've needed fixed, updated, etc in our current rental home. We've lived in our S. Austin home for going on 3.5 years. They are quick to respond and genuinely do their best at making sure your needs are met. I know I can't say a lot of other rental management places would do the same. Overall, I've been greatly pleased with their service and professionalism.

When I request maintenance work for our rental, David Clarke at RPM has always been prompt to respond, lining up respectful and skilled contractors to get the repairs done. Our AC went out and David made sure someone could get out that day. I truly appreciate his help and can trust he'll take care of things if something needs repairs.

We had a great experience with RPM Lone Star, specifically working with Cheyenne. While the property we lived in was itself not the greatest, Cheyenne was incredibly responsive to make our experience living there the best it could be, which was probably the biggest reason we stayed for an extra year. She addressed issues we had with parking promptly, and when our water heater broke they had someone out the same day to fix it. Every repair request was dealt with promptly. We also received our entire deposit back in full when moving out. Granted, we did a thorough deep clean, but getting your entire deposit back is still practically unheard of, regardless of how much effort you put in to move out. When it came time to move, Cheyenne helped us find a new property that fit our current needs, and even helped negotiate lease terms for us. I would definitely work with this company in the future.

RPM LoneStar managed our rental property for the past two years. Overall we've been very happy with their service! They handled all of the listing logistics and found us a tenant immediately who ended up renewing. We had a maintenance issue the first month that they took care of on our behalf immediately. The regular inspections were great, and they've been responsive to my emails. Rates are good too. Recommended.

RPM Lonestar was managing my property for over 3 years and our experience has been the most satisfying. They are very professional and highly responsive taking care of both the landlord and the tenants. I would any day let them manage any of my rental properties.

The Real Property Management team is very professional in their approach to serving both the tenants and the landlord. They are proactive in anticipating possible issues and quick to react to any issues. Cheyenne is an excellent property manager and a joy to work with in managing my multiple properties.

I have been a client of RPM LoneStar for 8 years and have always found them to be professional and responsive to all questions and needs. When repairs are needed, they are fairly priced and executed in a timely manner. Joe, Nancy, Cheyenne, & David are great to work with and I highly recommend them.