Randy Marion Ford Lincoln, LLC Gateway Crossing Dr, Statesville

Great experience from start to finish. Nick was so helpful and stayed in touch throughout the auto build process. Answered questions timely and always extremely responsive. First interaction with parts department gave similar great customer experience. Really happy with my decision to choose Lincoln and Randy Marion dealership

Not enough good words to be said about this dealership and the car buying experience! I purchased my first new car, a Ford Explorer. Dawson took us for a test drive and explained all the awesome features it had to offer with a no pressure demeanor. He made it as easy and as quick as possible, we were in and out in just a few hours. He has been extremely helpful even after the fact with answer my questions, helping me figure out how to use my app, get my spare key, set up an appointment with the service department for my first free oil change, etc. Highly recommend Dawson and Randy Marion dealerships!

First rate service from a first rate team. I have been dealing with Randy Marion Ford since moving to North Carolina and have established great relationships with their staff. I never hesitate to ask an occasional question as I get a prompt friendly answer every time I do. I highly recommend both their sales and service departments. They also offer free shuttle service from and to their dealership so one person can manage the drop-off and pick-up of your vehicle.

I searched tirelessly for a good deal on a new van and finally found hunter and his dealership. I had an extremely positive experience and traveled all the way from NYC to pick it up. I am about to purchase another van from them and would highly recommend them to anyone in the market. A+++ service with a smile.

Had my first service on my 2019 Ford Ranger on Saturday with The Works package. Couldn't be happier with the friendly staff and quick work. In and out in a timely manner on a Saturday morning. Looking forward to many more visits over the lifetime of my truck.

Even though I gave him five stars only because of Tyler he was very nice, very professional, made me feel like he understood my frustrations with my car, and he did not make me feel like I was bothering him. Now for the guy that sits behind him he was very freaking rude when I got there I tried to explain to everything about my car and how I took the back seat out to look at the wiring because my check engine light keep coming on and I asked if they could please help me put the seat back in I didn't ask them to do it and he looks at me really rude and said well got to just add more time. I didn't appreciate that I was given bad reviews about this place but I'm the type of person that I don't listen to people I go to see for myself. And because of Tyler I will be back and that is it he is so awesome so nice and like I said I'm a female and he did not make me feel stupid

Service department was great! Scheduled the appointment and needed a date change next day, and they were very accommodating. Took truck in for service, dropped off and picked up same day no headaches.

Yet again! The Randy Marion family has done an outstanding job of keeping my F-150 alive and well. During a routine service call, a oil leak was discovered. Through guidance from the mechanic and service technician, I was able to continue my normal daily driving. When the time came for the repair, it was executed so smoothly, I didn’t realize the truck was in for repair. Eric took outstanding care of me through scheduling, setting up a rental, transportation to and from the dealership to the rental, and after repair. I thank each and everyone at Randy Marion Ford in Statesville, NC, for keeping my investment in top shape. Again, thank you!!!

My Ford Explorer recall was completed quickly and with expertise. Eric in the Service Department was friendly and helpful. I will definitely use this dealership again.

After going to 2 other dealerships that provided extremely poor service it was with great pleasure as to the treatment we where given at Randy Marion Ford in Statesville. From the time we arrived until the minute we left everything was handle in a kind and professional manner. Rodney Arnold

Chett in the service department is incredible. Best experience I’ve ever had at a Ford dealer thanks to Chett. The dealership was well equipped and cleans very clean. Highly recommend. 5 stars.

googled the model i was interested in and it pointed us to this dealership and they had the most inventory of any dealership within 50 miles - great experience - thank you and love driving my Aviator.

Hi! Bought 6 trucks, sales department did great job! Good prices everything perfect. BUT I Picked up 1st truck by end of Aprill. Still didnt received registration and titles! Called a lot of times spent my time for calling, nothing changed! Today spoke with Title worker Dayana she said they mailed my documents to Missouri, then hung up and didn't call back. Where do you find this adress in Missouri?! PLEASE RESOLVE IT!!! WHERE IS DOCUMENTS FOR MY TRUCKS????

Cody done amazing to make sure I got the Edge that I wanted to begin with. Going to Hickory 30 minutes away to pick it up was just awesome.

Went above and beyond my expectations, I had to drive 3 hours to get to them because my local ford dealer could not get my truck in for 2 1/2 months. They took in with 2 days notice. Got everything fixed even found other things wrong that were covered by warranty and fixed them as well.

I was traveling back from Fla. To WV in a brand new Lincoln Nautilus (an incredible vehicle). I needed to get the oil checked and tires checked and they could not have been more accomodating! FABULOUS SERVICE! THANK YOU! From a weary traveler!

Would like to thank all the folks at Randy Marion Ford for making everything so easy with this deal. The hardest thing was letting go of my old truck. I do love my new truck though

We love our 2020 King Ranch! Great experience from sales to finance! Our salesman was Courtney and he is awesome!! He listens to what you want and he delivers! If you want professionalism look up up Courtney at Randy Marion Ford!!

Buyer Beware: This dealership has what it calls "Ad Vehicles". This means they lower the price below KBB to get people to call and or come in to the lot. What you do not know is that they then add an $880 Resistall fee for a "protectant" already used, and then a $2750 charge for a Shop Bill. Maybe this dealership is well known for this type of what I would call shady advertising locally (I'm from out of state). All in all a Jeep posted for $31640 right now is really a $35270 vehicle before what I call normal dealership fees and taxes bringing the total price to over $38,000. Hopefully this saves someone out there from wasting their time.

Great service. All personnel were courteous and helpful. I recommend Randy Marion. Every action was seamless and easy for the user. All actions were timely, and all concerns were addressed.

We bought a car on Monday from Jake Quintero we had a really nice experience buying a car from him, all of the stuff going on with the influx of supply and demand and some of the dealerships taking advantage of customers Randy Marion Ford three new door face in that there are some really good dealerships out there, he did a great job and trained every one of our questions never tried to upsell or sell the same thing we didn't want, listen to all work what we were saying and found exactly what we were looking for, Chris Shehan he's a really amazing guy he was the person who did the financing for us was very thorough double-checked everything explained all of our options was clearly never ever put any pressure or made us feel pressured in any way he actually made it very entertaining and relaxing to do this one sometimes I'll be a stressful process and he did an amazing job and we were very glad and grateful to meet him both of them looking forward to doing MORE business with them in the future , it was a very refreshing and pleasant experience so please don't reflect this dealership the way other dealerships May mistreat your cuz they do not they do an amazing job you are very happy

I had my oil changed and they did it pretty quickly. They were very nice and professional.

They performed service on my F-150 and very pleased with the work! My truck is running much better!

They were very nice, answered questions, repairs were made faster than I thought they would be and I was given a lift home.

Called the service manager Saturday was talking to him about AC not working on a brand new truck Tell me would call Monday to set up a loaner truck and he did not afterwords he hung up on me very rude

The initial purchase went well. The vehicle was delivered with a strong smoke odor. After multiple sprays, bombs, and hanging deodorizers it still has odor 6 weeks later. The title work has not made it to the state for permanent plates and the temp tags expired about 2 weeks ago. They said they would send another temp tag but never did. No good having a vehicle you cannot legally drive. (UPDATE) they have since sent everything to get my title and plates. It took negative reviews to facilitate this, otherwise I'd give five stars if they resolved when I emailed them.

We went there to have the battery changed in our key fob. They were kind and accommodating.

Horrible service. I was looking for a certain vehicle. Their website said they had eight on site. I talked to a sell person who confirmed they had eight on site, so I made an appointment. There website also said they opened at 7:30 am. So I left early and drove an hour. They did not open until nine, and when I finally got to talk to a sales person, who the person I talked to on the phone was late to work that day! He stated they did not have any on site. I asked if they sold all eight of them. He said no, they never had them on site. Horrible customer service.

I went to a local shop in Statesville for tires lift kit and front and alignment. After 5 attempts at a front end adjustment. I took my new F150 to Randy Marion. They did the front end work at a reasonable price excellent work the truck drives now like it used to.Very happy with the work.

Love the treatment I receive every time I come to get my car serviced here. Very polite, always greeted promptly by someone with a smile. Opens doors for you, nice waiting area. Goes over everything with you! And I always have a coupon in the mail ready to use which always saves me $.

The retail side is a good dealer. Dont go to the commercial side. That guy won't lift a finger to help and if you ask him anything, us like pulling teeth to get it. It took me three times to get the keys for a work vehicle that he had marked as something different. Very difficult to deal with.

Always, fast, friendly, quick, and a great experience. My wife drives an hour to get service here and we have a local Ford dealership where we live.

Great salesman beautiful building only downside 899.00 dock fees you can go to state plate office for10%of that

Went to go get a coolant flush didn’t know where to drop my truck off so I walked in and walked up to the service desk. Stood there for 15 mins no help just a bunch of them huddled around in a circle jerk talking to each other. Finely a worker from there DETAIL apartment told me where to go. Just poor customer service Edit: I was contacted by customer service and they deeply apologized for my experience after they reviewed the footage of me just waiting for 15 mins with no help. They corrected the mishap and offered Comp for the inconvenience. I was was very appreciated of how they handled the situation and took quick action to prevent this happening again.

I truly appreciate everyone in the Service Department . Cody Brewster is a kind young man and I always ask for him when I need something done. Everyone in the Service Drive Team and Management are very pleasant . Thank you and I'll see you again, Wendy

I recently purchased a Vehicle from Randy Marion Ford and it couldn't have been easier or quicker. The only thing that took a bit was finalizing the sale because the original sales manager was out and someone else unfamiliar with the agreed purchase price had to be brought in. The car was ready to be test driven when I got there. It was also ready to be driven home once the papers were signed. It was by far the quickest deal I have done for a car at a traditional dealership.

Well i just bought a new 2021 ford E350 kuv, price was good but when i got there it wasnt cleaned up but half way. Then leaving out going up 77 sound like it had an exhaust leak or spark nocking so i lined it up for a week with them to find the issue, all they said was the motors good i mean couldnt even try to figure where the aweful noise was coming from, really. Also took 90 days to get my tag, had to call corporate to get that resolved. Now my paints coming off the bottom of the doors etc. So they got it again for a week spotting in the bottom area of the door, fender etc. Hope this turns out right. I run a plumbing business and i thought that with this new truck i wouldnt have any issues but ive been out of work all week, lost around $4000 in work but all Nathan says is im doing all i can, well you breaking me, not at all happy with this purchase.

No Complaints. Went online, found what I was looking for and they put the deal together. Nothing more, nothing less.

Came from central Florida to purchase a truck. Randy Marion Ford is the best! Ronnie the Sales Manager was and is awesome and Mr Scott the Gm is everything you read about him. Great person that cares And wants to sell you a vehicle. The experience and price cannot be matched. Thanks Randy Marion Ford.

Update review from a week ago. I have serviced my car here when living in NYC and VA over the years. Recently I brought the car in overnight to get an issue fixed that I had suggested when making the appointment and it wasn't. After following up with customer service and Nathan about the issue not being resolved they fixed the problem immediately without double charging me to which was the upstanding thing to do. Highly please, the car runs perfectly now. I couldn't be happier, I will continue servicing my Mustang here.

Doug Agan helped us with buying a (new to us) Altima and we couldn’t be happier. The car is impeccable so far and Doug made the process of buying and financing so easy. He’s genuinely such a nice man and takes interest in the needs of his customers. I highly recommend Doug if you’re in the market for a new car. You won’t be disappointed.

Best car buying experience ever. Carl Boone was an exceptional salesperson. He had everything prepared and waiting upon my arrival. There’s nothing better than a man that stands by his word. Well worth my four hour drive to purchase from Randy Marion Lincoln. I highly recommend reaching out to Mr. Boone for your your next vehicle purchase!

Everyone was very polite and helpful in the process of finding the right truck for our family. The customer service was top notch and made the process much easier for us. It would have been better if one extra finance person was available especially on the weekend. However we will definitely be back when it comes time for our son to find his truck. Very pleased with our vehicle and the staff.

Service on my new F-150 was great. No waiting. Drove directly into the staging bay when I arrived and they immediately took the truck for service. Waiting area was comfortable and clean and new. Eric was friendly and efficient and came out to advise me when it was ready. Will be servicing my vehicle here all the time.

I dealt with Hunter Oliver mostly online and the process could not have been easier. Finance team was great and I was in and out within 1 hour including test drive.

This has to have been the most frustrating car buying experience I have had in all my years of purchasing a car. I cannot recommend them to anyone. The customer service rep stated that their goal was to make me happy - well they didn't. All they managed to do was to do the things that should have been done before putting the car on the sale lot. The fact that someone had to come to SC to get the car, take it back to Statesville for a needed oil change and recall, put some gas in the car plus remove the tracking device that had been installed by the previous insurance company is ridiculous. When you spend over $60k on a car, you expect better service.

I was visiting from out of town, and my vehicle needed an oil change. They were able to squeeze me in, and I was back on the road quickly. They also reset a tpms sensor that was having an issue. The dealership was amazing, and the service staff was very friendly.

This is the second time I have bought a new vehicle from this dealership in the past four years. Excellent customer service as always and everything is upfront with the transaction. I highly recommend seeing Jake Quintero as he is a very knowledgeable and friendly salesperson who goes above and beyond to help his customers.

Took our car to get the recall fix on the rear camera system. This was the 2nd dealer for the same item. The first dealer tried twice and didn’t get it corrected. Randy Marion listened to me and got it fixed. Great job thank you! We will be using Randy Marion again, even though they are not the closest dealer to our home.

Service seemed good. But waiting area could have been a lot better. Get a decent TV service in waiting area. Uncomfortable furniture. 1 receptacle to plug in laptop. Local Wi-Fi not working and employ says it’s down a lot. Terrible coffee. I know this is trivial. But it would greatly improve customer experience. But service did seem good.

I service all my Ford trucks only at Randy Marion Ford. Nick in commercial service and Nathan Reavis provide excellent customer service and always go above and beyond to help. Highly recommend servicing your vehicles here.

Absolute poor service, wanted to buy a car and they said it will be ready on Tuesday, the car was used but still $60k the car was in poor poor condition, paint chips everywhere! The sales person was so rude to my brother and I got eye roll. Just because I’m 16 doesn’t mean I’m any less of a human and I don’t appreciate this behavior! Would not recommend

absolutely ridiculous. no work ethic whatsoever and dishonest just to please customers. i didn't get my car for almost a week because they sold me a car that had not been inspected or even looked at. going back and forth on inspection paperwork and i had to come back to the store four separate times just for them to tell me i didn't need anything done but they did not call me to tell me that. don't go here.

Cody Brewster in the service department went above and beyond to make my experience a 5 star rating As long as he is working there. I will keep servicing my Ford focus there.

We found Randy Marion Ford Lincoln in Statesville NC to be our best auto buying experience in our 48 years of marriage.

High quality Ford vehicles at this brand new dealership. We are still deciding on a purchase...but the salesman and staff have been great answering all of our questions and providing us a test drive with no pressure to buy.

Keith Davenport (salesman), Ronnie Perry (manager), Joey Gallitz (finance), Diane Pfiffer (corporate office), the ladies answering the phones at the dealership to the sweet couple who delivered my car were all apart of a collaborative effort that made my trade-in and purchase a 5-star experience! I highly recommend this dealership.

Great place to purchase a Ford truck or car. Folks are down to earth and do what they say. This was my 3 purchase and could not be more pleased. Chad S and Don S are great to work with. Could not be more happy. Thanks.

Brought my fleet vehicle to the Commercial dept for new tires & was told I'd need to drop it off as they'd likely need the entire day due to the long time it typically takes to get approval from fleet mgmnt company. I reached out to others who use the same fleet mgmnt company and they'd never experienced this. So, I called other shops & was told approval may take 30min at most. I ended up going to the local Mr. Tire shop and was in and out in no time.

Very friendly and helpful on purchase along with trade-in. Arranged delivering vehicle to us out of state which was a good service to have.

Purchased a 2019 F250 from them. The buying experience was perfect. Friendly staff and professional showroom. Only issue I have is definitely double check the vehicle you are purchasing for all the items listed on the dealers window sticker and advertisement BEFORE you purchase. Mine read that it was equipped with a back up camera, however after the purchase, I discovered that it didn't come equipped with that feature. Not a deal breaker, but was a disappointment from what I expected or thought I was getting. Other than that, it was great.

12 year old car, and have been using this dealership for routine service and major repairs. Done correctly every time or they own the mistake. Recommend.

I always use Randy Marion Ford for my service even though I live 4 hours away. All because of the service Nick provides and the care he shows for his customers.

I’ve had my truck in for service twice at this dealership. Eric was very professional & went above & beyond to take care of me! Thanks

Outstanding professionalism. Wasn't pressured into add on's, best pricing. Would definitely buy there again.

Amazing salesmen and ladies at Randy Marion!! I have been searching for the right truck for a while now and found a great deal on one at Randy Marion. I spoke with Judy Gomez on the phone at the beginning of the week and we came up with game plan to trade in my vehicle for the new truck. We live 2.5 hours away so we planned a day trip for friday that week and Judy got everything ready for me by the time we got there Friday evening. Truck was pulled up front waiting on me when we got there and test drove it within the first 5 minutes. We loved everything about the vehicle. Judy made the process fast and efficient and she made sure all of needs were taken care of. Everyone there was super nice and helpful in meeting my needs. We drove away with a new truck and left my old vehicle in good hands. I would 100% recommend Randy Marion to anyone looking for a great price on a great vehicle with a great sales team!

The waiting area for people having thier vehicle serviced is very comfortable and amazingly quiet. The employees are helpful, friendly and seem to genuinely care about serving customers. I've had my car serviced at 4 different dealerships, and Randy Marion is by FAR the best, hands down. Keep up the great work, it really does matter !!

My wife and I were in the market for a used Honda Pilot and we found one at Randy Marion Ford Lincoln. We called ahead of time and they had the car pulled up front for us. Doug Agan was the salesman that helped us through the process. He was awesome!! Made sure we had plenty of time for a test drive and gave us space when we were making our decision. We ended up making the purchase and Doug was fantastic from start to finish. The entire staff was very helpful and we are thankful for the professionalism we experienced.

The company communicated very well with me and answered all my questions in a timely manner, I would recommend them to my friends.

I want to the staff for helping me and my family, I'm so grateful for what you guys did for us in the need of help thank you and God bless all of you and your families everyday.

Great place and the people there really help you find the right car,truck,jeep or suv that you want.

My wife and I had a great expierence with the folks at Randy Marion. All the way through down to the signing was a breeze and my wife got to get the SUV she wanted. I strongly recommend anyone in need of a quality vehicle to just come and talk to these smiling faces, they will go the extra mile to be genuinely helpful in your search!

Great sales experience. The quality and detail they took to get the details worked out. Seemless purchase.

Awesome service, awesome people! Best Ford Dealership in NC! I live around the corner of a dealership and I will drive to Randy Marion Ford, Statesville due to the great and friendly service that I receive! Best service Department I've ever had!

The car purchasing experience was great. I do love my truck. It's exactly what I wanted. Keith was my salesman and he did very well. The issue is that I paid for my tag to be transferred from my trade in to my new truck. I've contacted Diana in that department multiple times over the last two months. She will not complete the paperwork to transfer the tag. I now have a civil penalty, a late penalty on the tag for another vehicle and the NCDMV wants me to pay taxes on my trade in vehicle because the paperwork was never completed. Keith said he would get this lady to do the paperwork but she still hasn't and I'm still getting letters from the DMV and these fees are accruing interest. Considering Diana is unable to do the paperwork it looks like I'm going to have to go through the DMV and lose money due to a paperwork error at the dealership. Diana literally needs to check one box on one form and send it to the DMV but she isn't doing it.

I was so happy with Cory and the service provided on a moments notice. Had a missing lug nut, he asked me to grab a coffee and before I was finished he called me out and had replaced the lug nut, torqued all wheels and on my way. No charge, no paperwork, just smiles. My dealer from now on for sure.

Was looking for a ‘new’ (used) vehicle for a while and ran across a listing for a used truck that pretty much matched my list. Was a 5 hour round trip to Randy Marion to look at it and then another 5 hours for the purchase. Doug Agan was good to deal with and Chris took care of the paperwork smooth as could be. They have a great selection and good people. I would recommend visiting Randy Marion both on-line and in-person for your next vehicle purchase – they will take care of you !

Dawson was amazing to work with! He went above and beyond to help us! Super happy with how he treated us, thank you for all the help Dawson, Mike, and Chad! Chad was super funny and kept us entertained the whole time he’s hilarious! And mike got us the best deal he could! Thank you to everyone who helped me and my husband get a new car.

Our family had a sudden change and required more seats in a vehicle immediately. I called the dealership, was put in touch with Doug, and everything was easy from there. Doug listened to our needs, our wiggle room - and where we could not, and our time frame. He helped us find the right vehicle the same day while knowing what was on other lots and understanding our requirements. He was not pushy, we appreciated him giving us our room to think as we had a big transition going on. Good job, Randy Marion! We will be back!

My salesman, Mark Greco, was very nice and helpful. The finance manager was also. After several financing options, I was able to get my payments were I wanted them. My Fusion was "damaged" on the driver side. Some kind of coating was peeling off so I was given an amount to cover that damage. Still going to cost a lot to fix. Of course, after getting home and admiring my Fusion, I noticed scratches on the hood and passenger door. And the "I" was missing from the Fusion logo on the back bumper (FUS ON). I gave 4 stars due to the car "damage". I just feel like the driver door, which was the worse, should have been repaired before the car went up for sell. One thing I didn't appreciate was that I was told my "credit isn't that great!" I applied at CarMax and was told my credit was good and that CarMax would finance me. So I really didn't appreciate that comment.

Dawson is an excellent salesman. Given the limited F250 stock anywhere, price was reasonable. Kenny in Finance did an excellent job and was very helpful.