Queens County Savings Bank, a division of New York Community Bank 188th St, Queens

I work long hours and 6 days a week. I needed to make changes and they were less than helpful. I told them I would no longer be using them and the manager Adrian laughed on the phone

QCSB is a great community savings bank with a very friendly staff of professionals who will always offer to help and make your banking experience as helpful as possible. They call back on phone if promised and other professional acts.

Great staff. Very friendly people. Always willing to help. Back is never crowded and always clean. 😉👍

Probably the best branch next to the main Flushing branch. The bank itself is still behind the times regarding electronic ways of banking and debit card service

I went today to set up an account the staff was very friendly and sat me down quickly with mike he had explained the different accounts to me and gave me other papers with other info I would need everyone was very professional and helpful

I withdrew $700 from the ATM, and what was dispensed was $681... Someone who refilled the ATM machine replaced a twenty dollar bill for a one dollar bill so that the count would be correct if it were investigated. I informed the powers that be and they were helpful to a point. At first it felt like I was trying to get “one over” because they said that their ATM’s only allow a max of $500. After proving that I withdrew that the amount requested via my app, they started to listen what I had to say. I was told the proper procedure to file a claim because I don’t have an acct. with this bank. But I was adamant that an employee IS STEALING FROM YOUR BRANCH. Because a $20 bill was replaced with a $1 bill, and a count was made to check if its over/under, it would be pointless. Now its a situation of my word against the banks word. This WHOLE scenario happened in one single motion... I came in, I withdrew, I counted, it was incorrect, and I immediately went to the branch manager. I NEVER LEFT THE BANK.