Prosperity Bank E Palm Valley Blvd, Round Rock

Just got back from Prosperity Bank here in Round Rock, I just moved down to the area and was looking to deposit into my account. I went through the drive thru, swung around front and went inside and I must say I was impressed by this location, it was very clean, with some cool artwork on the walls. The staff was very courteous and I look forward to coming back to make many more transactions.

Prosperity Bank, out of Houston, is trying to be a big bank but simply can’t provide good enough service for this to happen. PB is not a good bank for many reasons. Their online banking is simply a joke, their customer service phone line has limited hours, and there’s only a few branches here in town. Why would someone bank here? I had a side account with them for 2 years and never got around to closing it after having my first child. Never got around to it, huge mistake. They will watch you and will CHARGE you any chance they get. They are a medium size bank, which is the worse kind because they offer no benefits. Large banks will provide 24/7 customer service with top-notch online access and small banks can get you loans at amazing rates. A bank like Prosperity Bank does not provide anything special so today I closed my account, which even this was difficult for them to accomplish. Avoid is my advice.

If you like fees, fees and more fees with limited account features, go here. This bank is inconvenient in so many ways and done purposefully to make money off you. When I signed up, never did they tell me I couldn't make on-line deposits. I told them this was a imperative for me, especially since each branch is 20 miles away in each dirrection. I called to tell them this feature was disabled from my account and they told me I need to bank there for 3 months. After 3 months, they changed it to 6 months. At 6 months, they said you can't have any negative balances or bank fees for insufficient amounts for 30 days. Well, if you have an account at a bank that has limited locations, terrible hours, and no way of making a fast deposit, you'll end up with neg balance and fees. Where most banks have many features, adding accounts etc., this bank makes you walk in the door for everything. So you have to drive 20 miles and try to make it during their ridiculous lobby hours, As if we don't have to work all day. ** Warning- if you have a check pending, (because you cant make an online deposit to cover it) they automatically charge you fees and do not allow anytime to get money in the bank. This was my last straw! I called and said " I see there is a check pending, what time do I need to get money in the bank (a bank with terrible hrs and nonconvenient locations) to cover the check?" They said they apply the fee automatically, there is nothing I could do to prevent the fee. I told them I've NEVER heard of a bank doing this. Then, not only will you recieve a $35 fee for a return check, they ADD on a negative balance fee on top of that. The lobby manager refuses to work with you, the answer is always No. I'm sure they get bonuses for how many fees they can apply. Last, they purposefully cash checks out of order to make fees. This bank is not friendly and greatly inconvenient. No Texas hospitality here.

I always have a good experience with Prosperity.

The manager was very rude when asked simple banking questions

I’m a first time home buyer and having Prosperity Bank as my lender was the best decision I could of made. The process was super seamless and my loan officer was very patient with all my questions/concerns I had. And quick to respond to my emails. The HOPP program is such an excellent program and I’m happy I was able to get my loan thru it.

We enjoyed completing our paperwork online and the response time for our questions was great! It was nice to be able to log everything into one site to keep track of the documents.

Great service. The ladies working the drive through this Saturday counted my coin deposit by hand! Above and beyond.

Customer service is a fail, they are rude and unhelpful. They need to train their staff better.