Preferred Ford S Beacon Blvd, Grand Haven

Had a great experience with Shay. She was so sweet and helpful. Took my Vajetta down and filled it and washed it too! Thank you ALL for getting me in the car of my dreams! And for a first great experience on purchasing from a big dealership.

Purchased my used Mustang from Chris Swan at Preferred Ford and couldn’t have had a better experience. Chris made the process easy and didn’t pressure me into the sale. I was in and out in far less time than I planned for! Mike in the finance office made everything easy to understand and I left with confidence in my purchase. I will definitely be back for my future vehicle purchases and service needs!

They are not at all concerned about the safety of their costumers. During the test drive of my vehicle, the tire light went on. I asked if there was an issue with the tires and the salesman said all of the bad tires had been replaced. Within a month, I had a leaky tire that needed replaced and I got a flat tire driving down the freeway. If they lied about something as basic as tires I am nervous to see what they are comfortable being dishonest about. As a single women that went to buy a vehicle alone, I would warn others: be prepared to be tricked. During signing, I was reviewing the paperwork to approve payment and I caught the salesman trying to overcharge me almost a grand with a bogus add on charge. I could not believe the dishonesty. I got my car checked out by a friend who said I was taken advantage of and definitely over paid. Other than having to replace tires and breaks, the car seems to be okay. Would not recommend to anyone to get your car here, and will not be going back myself.

We bought our 2018 F150 Ecoboost from Big Josh! He was very knowledgeable and if he didn't know something he would find someone that did. He matched us with our pickup and I have been in love with it ever since.

Purchased a Chevy Impala through ford for the awesome service, Chris was a great help and made sure everything was perfect for me! Even put a complimentary car cleaning kit in the trunk when he handed me the keys! Great service from start to finish.

From the salesman, sales manager to finance it was an exceptional buying experience. I got the vehicle I wanted at the price I could afford. They were all attentive, courteous and treated me with the upmost respect. I wouldn’t hesitate to buy again from Preferred Ford! Thank you!

Ducky is the best. He always responds quickly to any emails or messages I send him. He has helped me with 3 vehicle purchases/leases in the last 5 years. He always makes the process quick and easy - no pressure!

bought a 2013 chevy traverse from big josh a little over a week ago. he not only helped me find a car suitable for me but also made sure it was under the price range i was looking for! highly recommend big josh for any of your car purchases!!

Test drove the new Bronco, super fun vehicle. Worked with Josh Lummen, he went far above our expectations and made the experience fun. Due to this experience, I will be purchasing my future vehicles through Josh.

Tee did a great job sharing information when I was deciding the best option. He is open to all questions and always willing to help. He showed patience with me, as I made a few trips before making the final decision. He gave me plenty of time to decide without being pushy.

5star experience with Ducky at Preferred Ford on a new Bronco from original reservation to final delivery. It was a long wait but Ducky made it fun and painless. No Games, no negative experiences..exactly as promised. Im thrilled with the experience and would 100% recommend Ducky and Preferred!!

I recently purchased a 2022 ford bronco for Ducky! The experience was smooth. Highly recommend him for all your future car buying needs!

Just bought a car last week and had a wonderful experience. My salesman was knowledgeable, friendly, and didn’t try to force anything on me. Usually I HATE buying a car, but everyone here made my experience actually really pleasant.

The Preferred Ford sales agent, Shay Strickland, responded quickly to greet my wife and me at the Dealership's front door. I said hello, I'm looking for a vehicle that will be more than able to tow a 2020 Airstream Classic 30 foot travel trailer. She immediately began combing through available inventory that would work for us. Shay presented us with details of a 2022 F-150 that seemed to check all the boxes so we took it for a test drive. Shay checked charts to make sure that the axle ratio of the vehicle we would test drive was matched to our tow needs. The test drive went well; we were impressed with the vehicle's performance and atmosphere. Upon return from the test drive, we were introduced to the new car sales manager, Kenny Young, who listened to our needs for a good tow vehicle for towing an Airstream 30 foot Clasic travel trailer - even through mountainous terrain. He claimed that he had vast experiences towing trailers in all kinds of terrain, and assured me that the F150 we took for a test drive would be perfectly fine given that the trailer would have the proper hitch arrangement. We appreciated his input; it helped with our decision to purchase that vehicle. Finance manager, Tony Smith, greeted us and walked us through financing and some optional add-0ns for the purchase of the vehicle. He explained everything to us pertaining to financing the vehicle. He did a good job. This was a Friday. We were scheduled for a service appointment for the following Monday to have an anti-corrosion device installed under the hood. All in all, we had a pleasant experience making our purchase and taking delivery of the vehicle. For vehicles to run well and last a long time, we understand that service appointments need to be scheduled from time to time. Because we were treated so well during our purchase experience, we look forward with optimism for future service needs be met via your service department. Regards, Harold M. Lorey

Our salesman was Cal Bowers , he was excellent Cal impressed us right from the start , he listened to what we wanted and delivered. He made sure we were comfortable and completely satisfied during the whole process

Bought a 2015 F150 from this dealer a few weeks ago and discovered it had two major pre-existing issues. Issue 1: the truck was making an extremely loud wind whistling noise before I bought it. The sales person drove it and told me it was normal. Took it home and a local mechanic said it's not. Took the truck back and they had a tech diagnose it and he told me with "98 certainty" that fixing the windshield would resolve the issue. So I did. It didn't fix the issue and it cost me $475. The dealer wouldn't cover this. Turns out, the noise was being caused by the aftermarket antenna that was on the truck. The antenna base was stripped, so the entire mounting system had to be replaced to fix it. The techs from the service department did so but left several deep scratch marks on the truck near the antenna base and never told me about it. They covered the cost of the antenna replacement itself, but I believe that it should have been done before the vehicle left the lot. This is because I mentioned the wind noise before buying the truck but was told it was normal. I then took the truck to a detailing shop to fix the scratches they recently left but they're too deep to remove. Even after the detail work they're clearly visible. So now they're just apart of the truck and I'm $475 in the hole for the windshield and $200 for the detail work. Issue 2: The truck made a very annoying, high-pitched squealing/squeaking noise over ever sewer cap, bump, or crack in the road since I bought it. I told the service department about it and they said they fixed it the first time I took it in (during the wind noise diagnosis trip). Got it back, wasn't fixed. Had it dropped off there again for 3 days and they couldn’t figure out how to fix it. The techs confirmed that the noise is not normal for any aged vehicle, yet I was told by an advisor and the GM that I wasn't "taking into consideration" that the truck is 7-years-old and won't be "perfect". The age and mileage of a vehicle does not excuse any abnormal noise it makes. I’ve driven many cars older than my truck and owned an older truck before and none of them made any noise like this. Service department never got back with me about the issue. They are very difficult to get in touch with in general and don't provide regular updates. You have to reach out to them if you want an update on your car when it’s there. On top of that, Brandon sounds irritated over the phone for no reason, which doesn’t help. I later discovered on my own that the noise was being caused by something near the truck bed latches. Every bump was causing some two pieces of metal to rub together causing it. I lubed up all of the latches/metal areas I could access and haven't heard a peep since. Update: The dealer reached out to me after reading my review and covered the $675 repair costs. Everything has been resolved and I am a satisfied customer.

I'm so happy with my experience at Preferred Ford... it's way out of my way, but worth whatever it takes to do business with them. Thanks Jerry Schutte and Mike Schanda for going above and beyond expectations and delivering a smokin hot couple of vehicles for our business! Since my original review, the Ford Escape "tech" vehicle is ready for prime time... looks excellent and TOTALLY the recommendation of Mike and Preferred Ford. So proud of these vehicles and appreciate your help in getting my business started! I will be back in the future. Blessings abound! Max

Ducky is a wonderful salesman. He helped with everything and explained everything very well. He has a great personality and greatly cares for his customers. He is dedicated, friendly, kind and knowledgeable about all aspects of helping his customers get their dream car. Thanks so much Ducky (Chadwick) for our new Chrysler Town and Country! We love it and you!

Ducky is so awesome. Great service and so patient with me! Preferred is the best and it is because of Ducky!! Thanks Ducky!! And thanks for the lil surprise in my new car!

Lance was a great salesman helped me pick out an Awesome vehicle to take home.

Josh was absolutely amazing to work with. He was incredibly flexible, informative and helpful. He even brought my car to me after purchase, which was nearly an hour away! And when I had issues with Ford pass, He came to me to get it sorted and handled all the leg work. Amazing customer service!!! I recommend purchasing from Big Josh for all you future vehicle needs!

Excellent service! One of the best dealerships in West Michigan. My mother and I were both shopping for new cars and went to a lot of different locations before going to Ford Preferred. Chris Swan was a huge help in narrowing down what we were looking for and truly cared that we find the right vehicle instead of just trying to sell us something close enough. Will definitely be going back for my next car!

I purchased my vehicle from Big Josh, he is the most professional salesman I have ever worked with! He actually sat down and listened to my wants and needs and found me a car that works. If you're looking to save money and find a great deal, Big Josh is where its at!

Got my Subaru from Ducky earlier this year and my husband's Subaru over 3 years ago and had an amazing easy peasy experience both times. I knew exactly what I was looking for and he found the perfect match. We handled everything by phone until the day I went to pick it up and drove off the lot within 20 minutes. Inspected the car and made sure my tires were all aired up and the inside was detailed clean down to the last speck. Thanks DUCKY for all your help and hard work!!! My referral anytime someone needs a good used or new vehicle, I have and will send to you!

Talked to Chris Swan about what to buy next and what I might be able to trade my truck for. Very knowledgeable and extremely professional. Highly recommend! Thanks Chris!

Best Experience buying my 2016 Ford Explorer. Great vehicle with low miles. Salesman was helpful and very knowledgeable. He went out of his way to bring the car to me at work to test drive. Definitely Recommend to friends.

Excellent experience! Highly recommend working with Chad Ducky Gitchel

We were very pleased with the service and with Chad (Ducky) who went out of his way to make sure we were happy before buying and was very quick to answer any questions or concerns we raised.

Awesome experience! Ducky and the staff at Preferred were phenomenal throughout the process

They found the vehicle For me, did a great job working with me to seal the deal!

Cal Bowers is a blast to chat with and extremely good at his craft. 10 out of 10 would recommend.

Bought my first car from a lot here and it was a very smooth and easy to understand process for a first timer. The salesman, Chris Swan, was a huge help and I HIGHLY reccomend him if given the chance. He was able to help me find the right car for the right price and answered all of the many questions I had!

Ducky was AMAZING! We bought our vehicle last year 8/2020. Thank you for all your hard work, dedication, professional guidance and AWESOME attitude. We felt like we were family and still do. We recommend anyone looking for a new or used vehicle to contact Ducky. ❤ The Colson Family

I was looking to replace my damaged vehicle and I had the best experience with Ducky. I purchased at another dealership and it turns out the car was previously in some sort of flood or damp area and it was not drivable at all. I was upside-down on my loan, too, so it was not ideal. Ducky was honest about what he could do for my situation. I could tell he was genuinely trying to help me and that I could trust him to find a car that was safest for my family.

This was our third family vehicle from Preferred, the last two from the Ford division. We obtained excellent support and direction from ' Ducky' , and felt no pressure or uncomfortability during the process of purchase. Ducky's patience was greatly appreciated , and once again we ended up a vehicle that met our expectations and requirements exactly. Great job and customer service.

I stopped by Preferred Ford a few months back to start some research on my next vehicle. Chris was very friendly and knowledgeable. Got all my questions answered and didn't pressure me at all! Will definitely be back to see him when I'm ready to pull the trigger! Highly recommend

We worked with Ducky when looking for our last vehicle. While we didn't end up making a purchase through him this time, he was very knowledgeable and great to work with. We'll definitely be keeping him and Preferred in mind the next time we're looking.

I had the BEST experience working with Big Josh at Preferred Ford! And he was actually referred to me by a friend of mine who had purchased a vehicle from Big Josh. My mom came along on a couple of test drives and she, too, found Big Josh "delightful." I ended up with the coolest 2020 Ford Ranger and made a friend! I also have to mention how Big Josh came to my rescue on Christmas Eve: I was driving down a steep single lane road in Shore Acres, GH and found it covered in black ice. I, foolishly, hadn't taken the time beforehand to really get to know my truck and how it handled in different situations. But my own personal Santa came to the rescue! I called Josh and he came right over! He got both me and my dog safely to the bottom of the hill. Thanks, Big Josh! I'll definitely go back to Josh and Preferred Ford when it's time for a new vehicle.

Recently purchased a used truck, was honestly a little hesitant about going to a dealer lot. However, Ducky was great, made the experience very positive and he definitely went above and beyond! Very pleased with my purchase experience but the fact is, it was great because of Ducky! Thanks Ducky!! Greg

I bought my 2014 Dodge Charger from Ducky Gitchel. It was by far the best car sales experience I have ever had. There was no pressure and the entire process was smooth and stress free.

DO NOT GO THERE TO FIX YOUR FORD! Worst service I have ever experienced. My car was never fixed during my warranty period (couldn't find the issue or couldn't fix it). Once my warranty expired they charged me twice to fix that issue they couldn't fix before. And guess what, that didn't even fix the issue. The last time I brought it they refused to cover the cost so I declined the repair, they tried to tell me their is some restocking fees... I still paid the cost for them to diagnose the issue... And guess what, they still went forward with the repair that I didn't approve! When I challenges the service manager he admitted, he said he wanted to be done with my car and not have to deal with it anymore. I reported this to the regional customer service manager who basically couldn't do anything without me taking the risk to spend more money. My car is still not fixed, but I guess I won't buy ford again or recommend ford. (Disclaimer all Ford employees were very nice and respectful, with the exception of the (new-ish) service manager who was rude and unprofessional - a lot more to say... Even hang up on me).

I bought my VW Passat from Preferred Ford last month. I have mostly good things to say. The salesman, Ducky, I worked with was exceptional. He was honest with me about a few minor cosmetic damages(nothing I can't live with) Any questions I asked, he answered to the best of his ability. The finance gentleman was polite and thorough. Very good atmosphere. Now to the bad. I bought this car as is and I know what that entails. However, the front and back brakes were shot. I planned on upgrading to better calipers, rotors, pads anyways so this was not the end of the world for me. But I feel that, this is something that should have been taken care of before the car hit the lot. Not everyone is looking to drop more money on a car they just bought just to drive safely. I would probably return for a new purchase when that time comes.

Preferred Ford in Grand Haven thank you for such a wonderful experience Matt and Ken there was no pressure to buy a vehicle. Everyone I spoke with was knowledgeable and kind. I told you what I wanted and you were able to find the perfect vehicle for me. Thank you for staying open late for me so I could purchase the truck, bye the way I love the truck it is awesome and amazing such low miles such great condition I couldn't have done better if I searched myself. I will always be coming back to Preferred Ford in Grand Haven to purchase our vehicles. Thank you

Great experience in a not so fun car buying environment. Highly recommend everyone here, not pushy and very helpful getting us the perfect car. Ducky was great and can’t thank him enough for dealing with us while Ford slowly built our vehicle. Thank you!

Big Josh was a great help and did everything we asked regarding our purchase of this 2017 Mustang. I would not hesitate working with Big Josh again. Check out this fine dealership and also a nice young man! Thanks for a super car and a super experience.

I purchased my awesome Bronco Sport through Chad “Ducky” Gitchel and had an EXCELLENT experience throughout our months working together. I was so excited to be apart of the preorder process with the new Bronco Sport, and working with such a friendly professional made it a positive and fun car purchasing experience. Also, I appreciated his timely communication skills with updates and pertinent information. I definitely would recommend this “Duck” friendly guy to any friend or family member that’s in the market for a new or used Ford car or truck. You WILL enjoy the ride!

I am very pleased with my Jeep I purchased. Chris Swan must have known that Jeep was for me he selected it 1st. But he suggested I try afew more cars but the Jeep won me over. 5 Stars for Chris

Matt D did an excellent job in assisting me in the purchase of my Explorer. He was very professional and responsive throughout the purchase process. I would highly recommend him to others who are looking for a new vehicle.

We purchased my Ford Bronco from Ducky and he went above and beyond my expectations! He was attentive and really listened to our concerns. We have spent the last three months looking for a new car and this just felt right as soon as we met him and went for a test drive. I highly recommend Preferred Ford! Ask for Ducky and he will not disappoint you!!!

Shay’s the best! We’ve bought 4 vehicles for our company from her and every time we come here she’s extremely helpful and kind. She listens to what we need and guides us to the best car based on our needs. I will only buy from Shay and her team going forward!

Recently purchased my BMW from Matt Diffenderfer at Preferred Ford. I absolutely love my new car and the customer service Matt and Preferred Ford provided me was beyond amazing. Matt was very professional and made everything so easy! Hands down the best car buying experience I have ever had! Thank you Matt and Preferred Ford!!

I worked with Shay this past week on buying a new car and trading in my old one. Hands down the best experience I've had at a car dealership. I highly recommend Shay and Preferred Ford. Thank you so much for making it quick and easy for me, Shay!

Josh Lummen helped us find a 3rd row seating vehicle to fit our entire family. He went above and beyond to make sure we were satisfied with our purchase of a 2014 Ford Explorer XLT. Definitely recommend Big Josh for any purchases, and he will be who we see for any future vehicle purchases.

Didn't pressure or try to oversell us in any way. We were prepared, they knew that and just made the deal happen quickly. We had a GREAT loan offer, and Preferred smartly gave us a better deal!

So impressed with our car buying experience here. Unfortunately we were short on time but Matt made sure everything was ready and waiting on us when we got there. Cannot express enough gratitude for the folks there accomidating our tight schedule.

I was unpleasantly surprised, that after an oil change and a tire rotation, on my way home my air pressure light turns on. So even though they said that they did their point checks, nobody checked the air pressure in my tires. I called them back and alerted them to this. I will go back, but I am definitely going to be watching, since my trust has diminished. Update. So Preferred called me based on my review and apologized. They gave me a free oil change. This I did yesterday and they honored it, but, again, I double checked what they told me. After they changed my oil, they told me I needed a new air filter and my battery was low and if I wanted to add that. Well since now I am suspicious, I said no. I did my own check: yes I need an air filter, so they were telling the truth there. On the battery that is more grey. I tested with my multimeter and it showed fully charged, but I know I need to do a load test to see if any cells are bad. So I took it to the parts store and had them do a load test with me watching. Battery good! So, no, I did not need a battery. Alas! If you bring your vehicle there, and I am not saying you should not, just make sure you second opinions.

Chris Swan was our sales guy. He was professional, kind and answered all our questions. Chris also assured us that if further questions come up he would be there to help.

I've been working with Tee, the sales representative that's been helping me to get my dream truck. Tee has demonstrated that he is very knowledgeable about the products and services the dealership has to offer. Even though I'm waiting for my vehicle to be delivered, Tee has kept me in the loop the entire way. To compliment that, the management staff at Preferred Ford have also been very helpful. One major bonus is the quality of the service department at the dealership. Overall, I'm pleased with my experience at Preferred Ford of Grand Haven!

Best dealership around. Thanks to big Josh I was able to walk out with my new Explorer that I am absolutely in love with. He was so friendly and easy going. I didn’t have to go through any of the high pressure sales gimmicks I’ve had to endure at other dealerships. Our family will do our business with big Josh from now on.

Lance is the best person there you could go to, he answered any possible question I had, worked with me with the budget I had and got me into a new car that suits me very well, 100% would recommend.

It was an awesome day when my wife told me her friend worked at Preferred Ford and had some cars for me to look at. Being the first car I've ever leased I was nervous and unsure. We arrived and met Ducky, who happened to be a friend of mine from back in grade school. I instantly felt a relief. He is an awesome salesman, not pushy or overbearing like most car dealerships are. We looked at a Subaru Forester and was only a couple years old at the time. It was a fleet car and was very well taken care of. We were able to get with his loan officer and take the car home the same day. Its been over 3 years and I am so grateful that we were able to reconnect in a way that benefit both of us. Very professional and the dealership was open and welcome to anyone who walked in. Ducky has my back and we will send our referrals your way!

Ducky is the Best! When entertaining the idea of a Transit for the company he took care of all our concerns and showed what it would take to get into a new, and used option that suited our needs. In the end knowing we would use this as a daily driver too he suggested we go with truck and trailer... so we ended up going a different route all together with an F150 and separate trailer. Great recommendation!

Chris and the rest of the sales team are absolutely amazing. They were extremely helpful at every step of the process, answered all my questions, never made me feel pressured and even after my purchase has been completed, they continue to help me and take their time teaching me how to use and understand features on my vehicle. For anyone who is looking for a place that goes out of their way to make life long customers, this is the place to go!

I purchased from Preferred Ford, and had Ducky for my salesperson. Ducky was very easy to work with as he followed up texts and emails almost immediately. I was also pleased that there was not a lot of pressure like is felt sometimes at a dealership. Preferred will be where I go back to for future vehicles. They are out of the way for me but the customer service is worth it.

Josh was amazing and we drove away with my husband’s dream truck!!! Thank you so much Josh.

Had a great experience working with Chris Swan when purchasing my new Ford Ranger at Preferred Ford Grand Haven, will be back for future vehicle purchases!

I’m very happy with my new truck from Preferred Ford. Ducky was an absolute pleasure to work with! I was a little skeptical buying a vehicle online and out of state, but Ducky was up front and honest every step of the way. He even took time out of a holiday weekend to go into the dealership and take some photos and videos for me. Additionally, he answered every question I had before, during, and even after the sale. Thanks again, Ducky!

We had a great experience with Josh at Preferred. He was very knowledgeable, professional, and worked hard to find us something that would fit in our budget. Unfortunately, when we put our cat seats in the one we thought would be perfect, it didn't work out and at that time we're unable to purchase a larger vehicle...but even though he didn't make a sale he continued to try and help! I would definitely go back to him to purchase our next vehicle because his honesty and deligence!

Had a great experience with Cal, who helped with the ordering and purchase of my new car.

Josh has been like family now for the better part of 4 years. Even when I had not purchased my car from Preferred, I began taking it there for service and Josh was always there to stop and talk and just be an all around genuine guy. When it came time to buy again I knew Josh was the only one who I wanted to get my vehicle from. My fiance and I purchased two escapes from him and he was able to help save a lot of cost to get into the vehicles at a reasonable rate!

Brandon was extremely helpful. He went above and beyond to make sure that I could get my truck back to me as quickly as possible.

Go see Big Josh. He will help you find your next vehicle. We just bought our 2nd truck from him.

Big Josh is awesome! I worked with him to find a vehicle and it was an excellent experience. I really was grateful that he took the time to really make sure that I was satisfied and that all my car needs were met. I will definitely be back to see him!

I was looking for a vehicle and Rob Layton took his time and showed me around the car lot, even though I was not ready to buy. Rob has a vast knowledge of vehicles. He listened to what I was looking for and didn't pressure me to get any vehicles. He was understanding and very patient with me while I looked around, he answered every question I had about the vehicles on the lot.

If you are in need of a new or used vehicle please talk to Big Josh. He is patient understanding and not pushy. Very knowledgeable about most if not all the vehicles. Was ready to answer any of my questions and was prompt to answer my emails. Overall a great experience. I would definitely recommend talking to Big Josh when you in the market.

Would not return to buy another vehicle. Helpful and pushy staff if you are buying a vehicle. Lack of communication. Test drove a few vehicles, let them know that they pulled when driving, low tire?, Was told they were going to have mechanic check it out. Finally did purchase, kept asking about the pulling and it never got checked out until I was picking it up.

This is the third time I have leased a new vehicle and always have had a great experience. The dealers don't try to push you in to anything you don't want. Like "Ducky" he helped me find the better deal and vehicle that fit the budget I needed. Overall I will always choose and recommend Pereferred Ford of Grand Haven.

We had the pleasure of working with Ducky to find a new car. I honestly hated past experiences in car dealerships but Ducky was fantastic to work with. He is a true professional and made us feel great about our purchase.

We bought a vehicle off the lot. Ducky was our sale guy. He was very helpful, understanding and all out due respectful. I would recommend any and all. If you need a good reliable vehicle talk to Ducky. OUTSTANDING

Had the most excellent experience at Preferred! Couldn’t have asked for a better sales guy, Chris Swan is amazing, friendly, and always striving for excellence. He will always have our business! Go see the Swanfather, he will treat you right!! Thank you Chris for everything our new 2021 F-250 is perfect!

Working with Taylor Henkel (now retired) my leasing experience was fantastic, which is why I gave it two stars. However, my latest experience with this dealership and their service department will cost them a returning customer. I brought in my 2019 F150, currently under warranty, due to my splash shield ripping off of the bracket. I had to hang it back to the frame to keep it from ripping off completely. I was told that this repair would not be covered under my warranty at this dealership and blamed for the damage but another dealership had already told me it would be covered as the splash shields are defective and it is a common occurrence with the design. Thus, Preferred quoted me $200+ dollars for a part and an hours worth of work to replace a faulty shield that is covered under my bumper to bumper warranty and can be replaced in under 5 minutes. Wanting to contine to work with my leasing dealership, I contacted the GM about this issue. Despite multiple phone calls on my part, over the month of August and being told the part would be order, service scheduled, at their cost, I have not been contacted since to have this repaired. I will not be returning to this dealership for any future car purchases, leases, services or repairs. I have since had my splash shield repaired, under warranty, by a different Ford dealership, whom I will be working with for any future purchases, repairs or issues.

Excellent service! Big Josh was exceptional to work with. Purchased two vehicles with him, and he threw in a friendship for free. Highly recommend seeing him if looking for a vehicle.