Preferred Chevrolet Buick GMC S Beacon Blvd, Grand Haven

I worked with Alicia Davis. Wow!! She was a great Professional. I came in for 2021 AT4 and left with a 2022 floor room Sierra. All in. Two hours. Alicia knows all technology and different options for the trucks. Alicia makes you feel welcome. She made it easy for me and my handicapped daughter Katrina to stay warm and safe. She got me all the extra stuff I wanted and made it happen!! I could go on and on. But anyway thanks again

Mr. Coleman approved! Our salesmen Austin is a stand up guy. I told him upfront I was very cautious about buying from the dealership. He said he understands. I told him what I wanted and he order exactly what I wanted. It was a long wait due to production issues but it was well worth it. Even the pup gave him a high 5! My only regret is not getting the 6.2. I miss the rumble of the 6.2 cold start. 😂 Everything went smooth. Best car buying experience ever!!! Thank you again Austin and staff!!!

My fiancee and I just purchased a Tahoe from Austin in used cars. Our situation was unique due to living 2 hours away. I found the Tahoe online, and heard from Austin immediately. He was extremely patient with timing, and left no stone unturned when answering all of the annoying questions I asked via text. When delivery day came, unbeknownst to me, it was Austins day off but he came in specifically just to take care of us. Finance was fast, signing was faster, and we couldnt be more happy with this experience. Although we live two hours away, we will most certainly be calling Austin for our purchases going forward.

My husband and I have gotten 2 vehicles here and had absolutely incredible service. Ryan Speck is one of the best salesman I've ever met. He made sure we got a vehicle that completely worked for us. Him and the loan officer were very thorough and even took steps beyond a normal job description to make sure what we were getting was affordable for us and got us a warranty that was covered within our budget. They literally hooked us up. And Ryan helped us with small issues that came up after we purchased with ease and dedication and fast too! Go see Ryan Speck at Preferred Chevy today for your new or used car. You will not be disappointed!

We purchased a used car from Preferred and in 30 years of buying cars it was the best experience we ever had. Austin went above and beyond at every step to make it easy. I had no idea they had a concierge service, which they used to drop off and pick up the car at our mechanic for an inspection. No hard sell and we ended up with a single owner from West Michigan trade-in that was in great shape. I would recommend them. Thanks Austin!

I have been very disappointed with the lack of communication immediately following the purchase of our vehicle. We love our car (2017 Chevy Volt) but we were given extremely limited information about our warranty and that was my first red flag. For context, we live about an hour away from the dealership. The dealership was notified a week prior to our appointment that we would need a loner car if we needed to leave our car there for any length of time and it was confirmed that they would have a car available. Also, when making our appointment the dealership was given specific information about the codes our car was throwing so they could prepare whatever was needed. Now today, my husband arrives to his appointment and is met with the information that not only is this a dire issue and the car will need to stay at the shop for a few days, but they have no loner vehicles. Since he can not get a ride back home easily he was told we would have to reschedule for a time were he could get a ride back home. So now, he is on his way home driving a car with an immediate service issue and is just told that we need to schedule another appointment and good luck? Absolutely not. We will no longer be giving any business to this dealership and will be working independently through our warranty. This is also the second vehicle I have purchased through this dealership and I am appalled by their lack of planning and professionalism. I do not expect to walk on rose petals here, but as a returning customer I absolutely expect more. I fully understand and empathize with supply chain and understaffing issues, but that is why I called a week ahead to work on getting a plan together for a loner car. This is not acceptable customer service, this is just obnoxious.

I did not have the best experience here. My husband and I went to look at a van and after hiring sitters and driving an hour we got there only to find out the “check engine” light was on and it needed some repairs. They were willing to do the repairs which would be no big deal however, the salesman knew about the check engine light long before we got there. We drove the van and it drove terrible because of the problem. Maybe I am expecting too much, but had he called and let us know we would have come the day it was fixed instead. It felt like a waste of time, money, and energy. Other than that they had good inventory with decent prices and are willing to barter a bit. The salesman was kind and knowledgeable I just had a bit of a bad taste after that. We ended up going elsewhere, but I’m not opposed to going there again.

I went in to inquire about doing my first lease of a brand new car and Spencer Fuller was very informative and helpful in finding exactly what I wanted. Spencer will do anything in his power to find exactly what you're looking for. He is very professional and will treat you with respect and honesty. So if you are interested in a new or used car ask for Spencer Fuller, you'll be happy you did.

DO NOT BUY FROM THESE CROOKS!!! Just bought a used truck from these crooks, drove 5 hours from 2 states away to get the vehicle... Did all the paperwork, drove 5 hours home... And the very first night got a check engine light, took it to my mechanic, come to find out is has a exhaust leak, a transmission leak, and is basically unsafe to drive... Of course they won't do anything to fix or remedy the situation, so I'm stuck with a $25,000 paperweight because I can't drive it, and I can't even plate it because it keeps throwing check engine lights... The warranty I got with the vehicle (which I was basically pressured into by a lower interest rate) does not cover this... and I haven't even made my first payment yet!! This all happened within the first 30 days of the purchase!!! I have kids, and this is absolutely unacceptable... If I could go lower then a 1 star I would, not even worthy of a star!

Amazing-this dealership is wonderful!!! If I could give it 10 stars I would!! Austin totally rocks-he is so easy to deal with and was so helpful-he went out of his way to make sure we were satisfied and content with our purchase! I love love love my new vehicle, Preferred Chevrolet is the best, I so appreciate you guys!! I highly recommend Austin if you are in need of a vehicle!!!

Berry did a great job helping my growing family find the right vehicle. We came in with with very specific requests. With the dealership selection they where able to meet and exceed what we thought we could get. Berry did a great job directing us to what would be the best vehicle for us biggest bang for pur budget.

I was recommended to you from my best friend and you didn't disappoint the service i received from your team was amazing especially Barry Dickson I was only beginning to look when I went in, but it ended up with me driving away in a new vehicle. It was the little things that went a long way like the tour and my son was impressed he got a new bucket to wash the car as well. Thankyou again to everyone

Quite a few of our family members, as well as ourselves worked with Spencer Fuller and he was nothing but helpful and made the process very easy and understanding. He is very knowledgeable and we are very pleased with his customer service.

Friendly, professional, and patient. Alicia is an excellent sales person. We had a positive experience. She went out of her way to help us. I hope you guys know what an all-around wonderful sales person she is.

We order our Suburban with Barry. He kept us informed with the order process and timing. Even talked me off the ledge a couple times. Very happy with the vehicle.

The staff was above and beyond from the moment we walked in until we left. The waiting area was immaculate. My wife told me the rest room was so clean she could eat off the sink (but she would not) we are looking forward to our next appointment. Thank you

Great team to work with. Friendly, efficient and honest. I highly recommend and I will be back when it’s time to buy again.

This dealership is the best to work with that I have ever been to. Their techs are on top of things and the service is excellent from setting the appointment to picking up my car. I would highly recommend them.

First of all - I am not fond of sales people & it takes a lot to impress me. I had an awesome experience buying a used Pilot from Tasi Forgwe!! Tasi was awesome - he communicated well - he was nice & helpful - he took care of what I needed immediately. He made sure the car was ready for me. I felt like he valued me not just my business. Tasi wanted to make sure that I was a satisfied customer & I am!! The customer service that he gave me is hard to come by but it renewed my faith - I have recommended him to others. In purchasing the Pilot, I was there on 3 different occasions & Tasi was always busy & now I know why : ) I highly recommend Tasi!!

Came in as I spoke with Mike on the phone and via text. I was informed that they would purchase my Chevy Silverado for 42k REGARDLESS of trading in or selling direct to the dealer. Once we started the process, they said that they would not purchase the truck for 42K. BAIT AND SWITCH?They made me purchase a vehicle to get out of my truck. The vehicle purchased is a Mazda CX-9. Within 10 days of owning the vehicle, the blower motor goes out, the vehicle has an extensive leak inside of the vehicle (they say the drains for the windshield need to be blown out for $400) and they will not cover it. HORRIBLE EXPERIENCE DO NOT PURCHASE FROM THEM.

We purchased a $36,000 vehicle from the used car lot at Preferred Chevy in Grand Haven in November 2021. It is now March of 2022 and our vehicle is having engine trouble. Mark in repair has been super helpful at making this right for us.

Mike and the whole team at the dealership were very welcoming and friendly. Streamlined and very courteous!! Definitely recommend to anyone looking for a New GM vehicle!!!

Mike heater was very patient, kind and listened to what I wanted and needed and he got me everything I needed and wanted at a great price and I took up his whole day and he still kept a great attitude. If you ever go there ask for mike heater and tell him Karly Smith sent you

Service Tech wanted to replace Cabin Air Filter. Removed it a showed my wife. She declined and the Tech replaced the original back in the car BUT DID NOT PUT THE SCREWS BACK! Thanks!

Service was prompt and James was excellent when I checked out as we discussed an issue with my tires. He called back with additional information to solve the problem same afternoon.

Excellent experience in every way. If you want to be treated with respect in every phase of an automobile purchase visit Preferred Chevrolet!

Overall, had a very positive experience. Only issue with this service visit was that I needed alternative transportation while my vehicle was being repaired. I requested arrangement for a loaner car while making my appointment, then again at the time I dropped my vehicle off, and once more on the afternoon of the second day. Only courtesy I received was the shuttle ride home. Eventually, I finally was able to get a loaner. I still had a very good experience and everyone at the dealership treated me professionally, with respect and was very friendly.

Hi Michael Heater was our salesman. He was very helpful and kind in helping us to buy our 2019 Chevy Equinox. We would recommend Michael to anyone who is in the market for a car. Thank you very much, Michael and Preferred Chevy!

One of the worst experiences I ever had at a dealership in my 32 yrs of buying cars! They had the car a month after only driving for 7days. They ended up having to send to another shop to figure out the issue. Come to find out it was something they did when first getting car in. Absolutely the worst on getting updates on vehicle. Total lack of communication.

Good service and good vehicle selection. Financed at zero percent! Purchased from here twice since 2013 and have been very satisfied. Likewise, Peter our service professional, has been very helpful, knowledgeable and intuitive, and he is why I keep bringing my cars to be serviced here. Thank you team.

I highly recommend working with Matt Daniels at Preferred Chevy in Grand Haven! He was able to find the exact car I was looking for. The process was seamless! Absolutely 5 star service!

Had a great experience with Barry Dickson buying a new car! Was friendly and honest throughout the entire experience, and was able to expedite a new vehicle for me. It was a great experience, thanks!

Have bought a car and truck from here. Would not recommend buying from them. Not bashing them this is my experience with them . Personal spoke to g.m who did fix the issue for me so ty. But the whole situation was not handeled the best way they could. Unprofessional to me. After I just bought 2 cars like they don't appreciate their customers

Owen Sweezer and Larry Hall ordered two new key fobs for my Buick LaCrosse. The key fobs work great, and came in quickly. Owen explained patiently how to program them. Thanks guys!!!

Bought my first dream car from this place. Spencer Fuller pulled around in a Black 2019 300 and I almost bought it on the spot. He was quick and friendly through the whole process.

Owen Sweezer was very helpful and super considerate. He is also flipping adorable. He deserves 5 stars plus a raise!! Nobody can do as good of a job as this man.

I would not recommend this dealership to anyone! I drove an hour and a half to look at a car, even had an appointment and was asked to come in a little later to accommodate the dealership and the car we wanted was sold out from underneath us as we were waiting for the keys to drive the car. Very disappointed at the terrible customer service.

Our experience at Preferred was excellent. Our new truck came in 6 weeks early and the sales and service team delivery was great!

Pete did a great job as did the techs and parts department got the parts needed quickly- well done

Service had my vehicle for a total of two days and I expected it to be a lot longer. They couldn’t give me an answer really on what was wrong with it but other than that I’m very pleased.

Great parts department,. Excellent service I bought a new key it was fast and informative. The parts guy was wonderful

We drove onto the lot just a couple of hours before they closed for the weekend, but Kaleb was friendly and happy to help. He reviewed our needs and budget and came up with a list of about 6 cars that fit. He talked about the features of each, had us pick a couple to look at first. He literally ran to each car to bring them up front for us so that we didn’t have to wander around the parking lot, and while we were driving, he made sure someone in financing would stay to help us. Once we made a decision, he helped us every step of the way, making sure we didn’t leave the lot without understanding the features on our car. At no point did we feel pressured to make a purchase or to purchase something out of our price range, and offered a great interior protection package to keep our leather seats looking good. I will definitely be back when it’s time for our next purchase, there’s no one else I’d rather buy a car from. He made us feel welcome even when it was time to go home, valued by working quickly without making us feel rushed, confident in our purchase, and prepared to drive off the lot with all the fancy technology in our Ford Escape.

I had an awesome experience at this dealership. The salesperson, Barry Dickson, was the best. He went above and beyond my expectations. The sales process went smoothly and efficiently. I would definitely buy another vehicle from him in the future and recommend my family and friends to him.

Had a great experience with Barry this week purchasing our new Traverse. He was able to work out a deal for our trade-in that made the new suv possible. The closing process was smooth and easy and it was truly a pleasure to work with the team.

Robert was really fun to work with , he found me the perfect car and financing was easy. Great experience!

Owen sweezer was great to work with. Gave me all the answers i was looking for. Highly recommend working with him if your looking for a car

I don't usually write reviews, but I want to recognize one of your sales guys, his name was Barry Dickson, he's the one with the cute accent. We were probably the worst customers, we turned up close to closing but he never once made us feel rushed, he made us feel that we had all the time in the world to make a decision. He listened to everything that we wanted and we never felt pressured into anything. Anyway in today's world when all you hear is negative and complaints, we wanted to take time out of our day to give a huge thank you and recognition to Barry. You have an amazing employee.

Owen was super fun and amazing to work with. Highly recommend that you come here for all of your car needs and wants!

both my advisor and tech- Aubrey were great, completed work in a very timely manner and were very professional and helpful

Brought a used car from Ryan and deal went very smoothly and efficiently. Very helpful and got the job done very quickly.

I had the best experience working with Ryan! He was so helpful and knowledgeable on answering all of my questions. He was able to find the best family car for me and my family. I’ll recommend him to everyone I know looking for a new car. Thanks Ryan!

I felt very welcomed. Everyone had a smile on their faces. Barry was extremely helpful and not a pushy salesmen! Very impressed!

I’ve been driving the truck for a couple weeks now and I want to give a review. I Absolutely love this truck. Alicia Davis Was very helpful in all my decisions and I would definitely buy again from Preferred. Thanks Alicia.

I had a wonderful experience purchasing my vehicle at Preferred. I found a vehicle that I liked online and Ryan Speck was absolutely amazing to work with - he worked to make it available as soon as possIble, was super responsive to all of my emails and phone calls and worked to make the purchasing process as seamless as possible! He has even reached out to me after the purchasing my RAV4 just to make sure I didn’t need have any questions about my new car. I definitely recommend purchasing a car from them! I found them to be very honest, offer first class customer service and made the whole process as seamless as possible! And definitely seek out Ryan Speck!

I just finished up purchasing a new truck from Preferred. I contacted them on a Saturday and they made time for us to stop in and view the truck we were interested in, adjusting their schedules to accommodate ours while we were in town. Matt (Sales Manager) took my initial call and told me to come on in and they would be ready for our visit, even though we had no appt. The truck was ready and waiting for and we were introduced to Mike Heater as our sales consultant. Mike was very pleasurable and knew his stuff. He took time to answer all of our questions and made sure my wife and daughter were comfortable while we worked through everything. Being from we were out of town Mike and his team worked hard to allow us to take the truck home without having to make a separate trip. Mike and Matt's efforts were outstanding and I appreciate them very much. Scott in Finance was also very friendly and knowledgeable through that part of the process and made the financing end feel comfortable and smooth, all in a very timely manner. All in all, everyone we interacted with that day made us feel welcome, like we were an important client and we left satisfied. This is truly appreciated. I have worked with this dealership in the past, 4-5 years ago and swore I would never set foot back in the dealership again. It is obvious there has been some changes here and the experience was 180 degrees from what I experienced previously and am glad I stopped in. I would certainly recommend them to friends and family.

Loved the retro Chevrolet sign and the welcoming atmosphere of this place. The staff was super professional and helpful. The two gentleman named Austin and Brett who helped us were incredibly patient and thoroughly answered any of our questions or concerns. They even stayed after closing to help us! No one ever tried to upsell us a vehicle. We knew the vehicle we wanted before we got there and they even held it for us so no one else could buy it. Everything was fairly priced and both of them really went the extra mile to help us out and I couldn't thank them enough for all they did for us. Would definitely recommend this place to anyone if you're in the market to buy a car. Definitely satisfied with my purchase!

I came with my wife to start the truck looking process. We were greeted on the lot by one of your sales guys called Barry Dickson. He was incredible and spent a lot of time with and he listened to what we wanted. Although we are at the very early stages of this process, he still took the time and wasn't too pushy or demanding at all. Fantastic experience so far and when we are ready we will be back to see him

My experience with this dealership was incredible! They had exactly what I was looking for. The salesman thoroughly explained and demonstrated features available on the vehicle before the test drive. During the test drive, a great amount of time was spent allowing me to test the vehicle in both a highway and residential setting so I could get a full range of the vehicle’s capabilities. In the end, the dealership and its staff provided an efficient, professional, and friendly experience that will have me returning time and again.

I want to personally thank Austin Randolph for all of his hard work, diligence and persistence in finding us the right vehicle at the right price. You did not give up on us after all this time and you are always very professional, calm and courteous. I highly recommend you and you are a 10 out of 10. Thank you very much again!

Very clean Showroom and welcoming staff. Was greeted by Matt Daniels upon entering and we talked like we were old friends. His knowledge of the automotive industry is astounding! Will definitely spread the word about the professional staff at Preffered Chevrolet.

This was my first time financing a car and Austin made it a very easy process and was able to answer all of my questions with certainty. They even made it possible to change something with the car with no problem! But overall great service and would recommend to anybody looking for a car.

Thank you to Brett, Bryan, and Austin for making purchasing my first vehicle such a easy experience. They were willing to work with me, and answer all of my questions. HIGHLY recommend seeing Austin if you need a new car!

Ryan Meyers; a co worker of mine, went above and beyond finding me my dream car. I trust Ryan and the rest of the used car team to go above and beyond every single time. Seeing the effort they put in on the service side of things; making sure the car is not only prepared, but safe and sound for the customer. It’s an honor to work beside these guys!

We recently purchased a vehicle from Ryan Myers at Preferred. What great customer service from start to finish on the deal. This was by far one of my best experiences with a dealership as the process was very smooth.

Alicia was an awesome sales person. Very knowledgeable on the vehicles and was able to answer all of our questions!! Gave us a great trade in value as well. 2nd time doing business there and working with Alicia. They have a customer for life!!

Very long story, but here are the highlights. Will never purchase from this dealer again. Starters, we purchased a three-quarter ton fully loaded diesel truck from them in 2018. That experience went well. Come late fall of 2021 we were shopping as a family to replace the truck we purchased along with a second one for my father. Both again, fully loaded top of the line trucks. We went in and they had both a white and black one that we wanted on order and coming in. They honored the GM Family discount, provided paperwork and took a deposit. From there it was NOTHING but HORRIBLE service. 1) Next day we get a call they sold us the wrong write truck. The one they gave to us was already claimed. So, we took a different one they had coming in. Few different options and not the same white, but we let it go. 2) Few days later we found that the black one they sold to us had the wrong interior color in it. We were very clear we wanted all black. Went back and forth for a few days trying to see if it could be changed or if a different truck was an option. We really wanted to purchase through Preferred after the positive experience in 2018. 3) While still looking into options for a black one, and willing to order and wait, the white one comes in. And then they refuse to honor the pricing they provided in all the paperwork. The general sales manager didn't even have the decency to call us. He put it all on his sales rep. This is absolutely no way to treat anyone, let alone a repeat customer, a younger family who they could have had multiple sales from over the years or another GM family. Absolutely appalling a business would provide paperwork, make an agreement and then back out. Two 80k sales were theirs to be had. Needless to say, Tinny of Greenville and Benton Baker of Hudsonville took care of us. We both have beautiful trucks, the ones we wanted and were honored the GM discount. Again, this is the highlights. Other things took place, including dishonesty. I will NEVER go to this dealership again.

Although things happen that are out of our control and may be unforseen such as employees getting sick and calling into work cutlets should not have to call and check the progress of their vehicles. I dropped my truck off at 530am to be serviced and had to ask for a loner vehicle so I could get home and to work the next day, which was also on empty. I understand that these thing happen and are out of our control but letting the customer know, especially when they call to check the progress and you tell them you'll call them back, would be a huge step in the right direction.

Although my new vehicle had some paint imperfections upon arrival, Preferred stepped up and is making this right. I appreciate them taking ownership for this, and working quickly to remedy this for me. I understand things happen, and this was a circumstance out the dealerships control, but they took quick action and acknowledge the problem.

I had an absolutely wonderful experience working with Austin, Scott, Spencer! I called Austin with very specific requests when it came to my test drive and car selection, and he made the entire process so easy, and made sure my car was full of gas when I bought it for my drive home! Please, consider Austin when you think of purchasing your next car at Preferred. His communication is top notch, was never once pushy, and heard out every concern I had. Scott worked magic with my numbers and set me up with an awesome warranty for my new car! Spencer was my first friendly face when I walked in the door, I want to thank him for being so welcoming. He offered me a seat and got the looking process started while Austin came from the other building. All around great staff!

I’m very happy with my purchase of a used suburban. They did the whole deal over the phone and through texting. 100% Honest about the suburban and they didn’t hide anything. On top of everything they even delivered it to me six hours away.

Service is excellent. Constant communication and updates On my vehicle. I close always a report. I was opposed to other dealerships I go to they never tried it or sell anything. Excellent service.

I recently bought a Tahoe from Austin, it was great working with him. The truck was used and we had several questions Austin was great about answering all of my questions and was very patient. Thx Austin!

Excellent experience, the salesman (Barry) and finance person (Marcus) worked with to get us a great deal. This was our second vehicle from Preferred and we will return for our next vehicle.

Preferred Chevy was a much better service experience than Preferred Ford. However, after my purchase experience with the Preferred Group I would not recommend to friends or family

They were on time. The associates were very friendly and pleasant to work with. They were detailed in explaining what they did to my car which was very helpful for me to understand. Thank you :)

Great, friendly, and honest staff in all departments! Alicia in sales helped me get a great vehicle! Have and will recommend to others!

Got my truck right in 10 minutes ahead of schedule. Service advisor did a fantastic job keeping me informed! Best trip to the dealership yet.

My appointment was supposed to be a simple oil change, your mechanic forgot to tighten the oil filter, had oil all over my garage floor the next morning, had to take time off from work, drive back to your dealership, I'm not from the local area, all that to tighten the oil filter, had to wait an hour for that kind or service, very disappointed, just lost a customer, a repost, problem fixed at preferred Chevy, compensated well for the mistake, made me feel like a valued customer, all is good

We went in only expecting to sell one vehicle. Long story short we traded in both vehicles and got a 2019 Cruze and we're over the moon. The staff was extremely friendly, straightforward and honest. My husband and I definitely plan to come back!

Austin Randolph was excellent to work with. He helped me pick out the perfect GMC Sierra and walked me through every step of the vehicle purchase. Would highly recommended Preferred GMC and Austin Randolph.

I had Spencer for a salesman and he was awesome ! He made the experience super easy and he was super friendly and wasn't pushy at all !

Ryan and Matt were great in helping us with our needs and both have reached out to my wife and i to make sure all our needs were meet and then some . great experience

Brought my 2020 truck in for an oil change and smell of antifreeze thinking that a technician would diagnose the antifreeze smell and it never saw a technician and quick lube thru dye in it and tried to charge me for the dye when it's most likely a warranty issue, When asked why no pressure test was done to look for a leak, there was no answer. I was told to drive it and bring back to look for leak at next oil change. They even had to add coolant, to me this was unacceptable and then told to just drive it.

Love my new GMC Acadia, Barry, my salesperson did a great job showing me all the features and how to use them. Matt, the sales manager, made the whole process smooth and simple.

Robert Corbett was very friendly and courteous. Robert was very helpful in the selection of our new vehicle. I would recommend Preferred Chevy and will be back.

Matt Daniels was excellent. He found the exact truck I was looking for super fast and the process was amazing! Thanks for making car buying easy.

Barry was great, from start to finish. He was always quick to answer my questions and provide me with all of the information I needed. The entire process was so smooth, I cannot thank Barry enough.

My experience here was amazing, customer service here is flawless! The young man named Owen was a huge help! Will definitely be returning if need be.

Went in to check out what cars they had. Barry Dickson was such an amazing help. Wasn’t ready to make a purchase but when I am I will make sure to get with Barry again.

Very easy and smooth experience with Preferred Chevy. Much better experiences then I have had in the past with other Preferred service locations.

We have purchased two used vehicles from Preferred in the last two years, and both have been great for us. Our sales agent Ben was courteous, patient, showed us many options, just awesome (thank you). There has been a couple of times when we have had small normal issues (warranty and other) and each time they have been courteous and helpful. Both the 2008 Ford Escape and the 2014 Chevy Silverado have services performed through their service departments and so far are awesome as well. This winter the Ford had been in an accident and we had our repairs completed at Preferred, and with just a few "hiccups" that department was great to work with as well. Thank you Preferred, we appreciate what you do for us. I recommend this dealership highly. Ron K.

If you shake Matt's hand, count your fingers afterward..... or quitchabitchin'. He's exactly what you people adore on that side of the state in AmwayLand. Google is your friend.

Would not recommend. Charged us 90% over original quote even though we specified what needed to be done. They tried to charge us over $600 for replacing the lug nuts

Outstanding is possibly the best way to describe my experience here at Preferred. I worked with Barry Dickson and i felt it was more like friends meeting than the traditional hard car sales pitch which is what I have always despised. Nothing was too much for him. Please make sure you keep him as I will be back to buy again

I have never had a better car buying experience than I did with my recent purchase with Preferred. The staff was friendly, honest and so efficient!! Ryan was a fantastic communicator and kept an open line of communication through the entire process. I highly recommend the service Preferred Chevrolet Buick GMC provides!

Rude, unprofessional, and very poor communication. I ended up taking my car to the chevy dealer in Holland with no problems. Save yourself from the headache and take it to a different dealer.

I had a very pleasing experience working with Mr.Matt Daniels, talk about a stand up gentleman who never made me feel pressured during the truck buying experience.

Was in the grand haven area for our honeymoon and our vehicle threw a code. Had it checked out at the auto parts store down the way and found out what needed to be replaced. Called the couple different repair shops in town and was offered a 9:20 am appointment the next day at preferred after explaining how we were checking out of our hotel and needed to get this done rather rapidly. Other shops were the following week and wouldn’t work for our schedule. Showed up promptly at 9 am to try and get their early and the process started. It was a simple repair in my mind (45 minutes with the part being in stock) but I understand shops being I work in one. It wasn’t until right before their lunch (12:15) that our vehicle was finally getting looked at and diagnosed since they needed to do their own diagnosis and not trust an outside report, which I get and understand. The young girl was very apologetic and told us we would have an update roughly a half an hour later. Skip ahead hour and a half later, I walked out of the lounge area to see about the update. At 1:25 they said they could do the repair in roughly two hours at a decent rate and since we couldn’t get back into any of the hotels in the area, we were in a bind and had to get it down here. Fast forward to 4:15, sitting in the service lounge for 7+ hours, I walked out to check the status of my vehicle and what do you know, it’s done and the keys are sitting right there. So at 4:35 we were finally able to get into our vehicle and leave. My biggest gripe was how we had been told they had appointments available to get our vehicle right in and diagnosed, yet we were constantly being told time estimates that didn’t ever make out. Don’t take appointments if you don’t have the availability to look at the vehicles at that time. Especially when you have been told multiple times that the customer is kinda stuck and just looking around for help. Not to mention , the service manager could’ve came out and apologized and even just make it look like a professional working service center but the only person who apologized every time she saw us and kept offering courtesy shuttles to somewhere (when we had no where to go) was Jessica. She is a rockstar and a great service representative. Maybe she deserves the big office and not having to apologize to unhappy customers. If I’m ever in the area again and need car repair, I won’t return. I drive a Chevy, I work for Chevy, this was very disheartening to see.

Went in for a oil change and had Owen as my service advisor and he was a stand up guy who was very respectful and my car got done fast

Bought a 2012 Sienna from here, and the deal went smooth. Austin was very sincere, and helpful, along with the rest of the staff. Also did a great job registering my vehicle out of state, quick sending the documents.

I got a car from this dealership, the service was perfect, I was coming from Colorado to trade my car for a nice SUV. All of the time the sales person Spencer Fuller was ready to answer on all my questions that I need. He was very professional and all of the time with all information that I need. When I arrived there he was waiting me with all paperwork ready just for signatures. The car that I was buying was clear washed ready for drive. I was done with everything in 20-30min and ready to come back in Colorado. I am giving 5 stars to this dealership specially to this sales person Spencer Fuller. I definitely recommend this dealership and Spencer.

Excellent service and help, looking for good cars in the area! Thank you for being such awesome help to Owen sweezer and the rest of the staff!

Talk with Berry if you need a vehicle. He is very concerned with your needs and will do you a great job

I was very happy working with Matt Daniels to lease our chevy truck. I recommend him as your sales rep.