PNC Bank Rio Rancho Blvd, Rio Rancho

Horrible...horrible...Horrible..worst bank I have ever dealt with PNC LOL very very long wait time...this branch needs more efficient employees. Who know how to handle customers money/accounts...starts with management..this is reality we are living in and this branch seems to be stuck in a different era...I'd give them negative star if it let me

I feel really bad for the employees right now. They are going through a LOT. Very frustrated with the switch from BBVA to PNC. After 16 years I'm thinking if I already have to change my account number on everything, it might be a good time to change banks.

Richard Baldwin was exceptional in helping my fiancee and I in making an extra emergency account at the end of a long day and is the reason my family will be taken care of this weekend. Thank you for all the help and your work ethic/dedication to your bankers is not unnoticed. I wish nothing but the best for you in your life and career.

Chris Tabbi Issh Richard AMANDA Always put There best foot forward as a TEAM ,TO MAKE THERE CLIENTS SOULOUTIONS COME FIRST . I HAVE BEEN A CLIENT FOR DECADES . THEY ARE A LOVELY,KIND TEAM. THANKYOU. M

I opened a checking account in November ,2018. First of all they had my address wrong. So did not receive ATM card. I had put enough funds in the account to cover my apartment rent. I opened the account a day or so afterwards to discover that the bank had charged to my account ,$,10.00. for an ATM card. .in the meantime my rent check. Bounced because of this . I called bank. Was told the maager was at lunch and he would call me back. HE DID NOT .I called three times that day .then finally went into the branch I saw. The staff. Talking amongst themselves ,. When I asked to speak to manager. The lady who waited on me said He was busy.... She admitted the bank made a mistake. By charging for an ATM card and a $35.00 charge for returned check . I told her and produced proof. That ALSO. the company office for my apartment also charged me for returned check. Plus a late charges. . so now I am in debt for more than $100.00. and was told by the woman at BBVA that. They where sorry but. There was nothing they. Could do about that. I AM ON A FIXED INCOME I told her .. sorry she said. I got a cashier's check wichmy apartment office would not accept or a check from this bank. I was obliged to go to albq to get a cashier's check to pay my rent. I'm glad that some of you may have had good experiences,. But for me it was very stressful,. And I would NOT recommend this bank . I also am contacting their corporate office . I will be writing until I get satisfaction ... Catherine A Centeno.

Double charged!!! If you use an ATM aside from BBVA you are charge the fee of the machine AND a 3.00 charge from BBVA.... I understand the fee from the machine but from my bank as well... why is there a fee? They didn’t do anything but allow my money to be withdrawn. MY money!!! After being a customer for over 16 yrs I will be closing my account. There are limited locations and no other machines that are authorized for use without a fee. Anything to make a buck huh well that’s l the last of my money you’ll be taking.

This branch is the best. They're always able to address or solve any issues I have. They're also very personable and I feel like I'm talking to a family member when I call them. I highly recommend doing having your personal and business accounts with BBVA.

I have been banking with this bank for years now, and every time I am told I will get a call back the employees seem to forget about me. I haven’t been able to set up Bill Pay was told I would get a call back for this but never did. I’m purchasing a new home and was told by the employee about a program and was told I would get a call back but never did? At this point I’m just concerned I’m not valued as a loyal customer. Unfortunately I’m looking to open another bank account or credit union some where else now.

I can’t even express how dissatisfied I am with this bank... if it wasn’t for the time I’ve been there I would truly close my account... the way I was treated by Izzy and Richard and idk the the other guys name darn it... I’m super disappointed to be ganged up on by 3 men at the bank... super classy... so much for customer service smh

Staff is awesome,. Very pleasant to deal with and helps solve my problems