PNC Bank N Reading Rd, Ephrata

Needed help with something that they didn't have to help me with. They were just great & helped me solve my problem. This is the kind of bank that you want to deal with.

Before I even spoke a word the body language and I didn't know someone could talk so loudly through their eyes everything said go away! Card was charged $ in grocery store in California which would be okay if I wasn't in Pennsylvania! Told they couldn't do anything without an appointment and to basically leave and go to another Branch any other branch that was two employees told me that the one employee with a customer was the only one that could do anything. Now I'm rushing to find another Branch and hoping they can help unlike that sad useless building with paid employees. Except that one employee that was booked solid most likely from doing the work of 3!

I needed a new debit card, and they were busy. I didn't have a problem waiting, but the teller told me Itd be a 20 minute wait and said to go to another branch

Opened a checking account during a busy Saturday. Staff was cheerful and helpful.

Needed a new debt card I called ahead to set this up. So helpful and courteous glad I moved from the other bank I was going to. I like the atm giving different amounts than just $20.

Went in to get a replacement card and was told no one could help me for another hour. People are rude. I have been with pnc for over 10 years....and every branch I deal with was amazing....but Ephrata branch is the worst.. Rude people...never enough people working....was told only 2 people can print replacement cards.... 1 was at lunch and 1 was busy.

Drive thru does not open at 9 when bank does. I find this ridiculous when the bNk is open the drive thru should be open. The one in brownstone was open at 9 before they closed it.