Members 1st Federal Credit Union E Main St, Ephrata

If I could give negative stars I would. I had a vehicle loan threw them.. for 5 years never missed a payment and in January I owed 1200 on the loan. I sent a 600 dollar payment and they lost my job due to the pandemic. The state of New Jersey hasn't paid me the unemployment yet. They are so far behind.. so members 1st not only repossessed my vehicle but the amount owed went from 600 to 2100. Thanks! In this country time of need is great to know a upstanding bank like this is there for us.. don't use this bank. DO NOT USE THIS BANK

When I started the Members 1st thought the service was great. Lately not so much - getting charged fees I shouldn't be charged. I went to the Ephrata branch - and as with the big banks the system is skewed to the bank. They can hold checks for 2 days and start charging overdraft fees even though by balance NEVER was less than 0.... Oh well will close this account next week and move to local bank. Hopefully their customers mean more to them than what Members 1st customers do. Will not get into the rest of the conversation with the teller - but I don't feel as though I was treated as a valued customer! - So I must assume I am not!!!

Every time I have issues with members first(which is often) with the online banking. The staff here takes care of it immediately with courtesy and professionalism like manner. I greatly appreciate you guys making me feel safe and satisfied through every transaction, thank you :).

I recently switched from Wells Fargo to Members First and I am so happy I did. This branch specifically is always clean and very quick to help me take care of anything I need to go inside for.

Everyone at members first have bern awesome to deal with! Im very satisfied and the tellers are great!

I had hoped Members 1st would be different than the big banks, but they aren't that much different. They are always trying to hit us up with fees. The branch employees, however, are always exceptional & do whatever they can to help! If I have an issue & physically go into my local branch (ephrata), it will be resolved quickly and pleasantly, and I leave feeling like I've just experienced exceptional customer service. If I have to deal with corporate/live chat, it's a completely different experience - impersonal & unwilling to treat members any differently than a "big box" banking institution, such as Chase or Wells Fargo. Overall, of Corporate would take a few lessons from their branch employees, banking here would be a completely different experience!

I've been treated exceptionally well from day 1 at this branch. I had accounts at Lancaster Red Rose Credit Union, TD and Bank of America. They could all learn from this institution. I've closed the LRRCU and TD accounts so far as their charges and poor customer service became too much for me. If you have a problem dealing with this bank, you'll find you'll also have the same problems/issues elsewhere.

This is one of the worst banks I’ve ever dealt with. I used them for a separate account and should have just stuck with psecu. In my experience it’s more like my 1st membership with them was a horrible experience. Hope this helps someone who wanted to know what a real member thinks

They have a super friendly staff and an excellent savings program for kids. They let you cash in your change for free with an account. My son loved dropping his change in the hole and watch it being counting.

Your website is always down or has a problem for online banking. It’s very frustrating.