PNC Bank Hope Mills Rd, Fayetteville

I when here to put money deposit on the ATM, When my money put in the machine send me back some money , then the rest of my money stuck in there. I have to tell my husband waiting in the ATM makes sure no one else using this. I went in side to ask them for hope and no one hope me. They tell me call the ATM service and tell me they not respond to that machine. All I need to wait into the end of the day they coins money and let me know if they have different balance in there. What???? I don’t think I just your bank anymore. That your ATM there and you said not your? Who know I can get back my money the end of the day or not?

The employees are absolutely great. On the other hand this bank has continuing staffing issues and consistently create long waits. I have used the other locations many times, but this one has the worse Management Team of them all. It seems as if they just do not care how long you wait, and no one is certainly going to come out of those offices and lend a hand.

Every time I come here after dark I can not make a deposit. I have to drive even further across town to do a deposit. ☹ I live on the other side of Hope Mills.

03-12-2019 was my first experience with using this particular location.Also will be my last time.The transaction that I done was, to transfer my checking into my savings. Well the banking advisor, had hounded me and basically Interrogated me about funds that were already in my account. She kept saying that is “protocol”, but no other pnc branch has ever done this.All she was doing was being noisy.She was also very unprofessional and made me feel very uncomfortable. I kept asking her to close the door to protect my privacy, and she never did. I don’t remember her name, but she looked as if she was Asian decent. I will be making sure I get in contact with your corporate office. To let them know how my experience went with this location.

I have 3 overdraft fees from PNC bank at 4/30/2020 during the COVID19 pendimec for $36 each charged 3 times to my account.. and I have my stimulas check taken back to overdraft my account for $1,550.00 .. PNC Bank is not working with clients to waive fees during the crises and did stole my stimulus check paid to me by the government claiming I overdrafted my account with over 1,500.00 .. my debate account that has no credit line and that I made a regular teller withdrawal on .. and that have the overdraft protection feature active on it to prevent any overdraft under the $0 balance .. PNC Bank stole my stimulas check and now they want me to pay them back what the government paid me ... IAM sharing this with the media and I'll let people be aware of dealing with such a dishonest bank that takes no responsibility of their own intentional or non intentional mistakes . As far as my money I'll hire a lawyer to sue PNC bank for their theft with all damages caused by it .. but I'll make sure I will stop dealing with PNC bank and take my account to another financial institution. Sadly at these times of crises PNC bank is being that ugly and greedy to steel people's money .. wow.. people needs to know about this dirty game PNC bank is playing and about how untrustworthy PNC bank is.

Stephanie has been absolutely awesome! The whole staff is very friendly and professional. They treat you like family. Thanks!