PNC Bank Bayou Blvd, Pensacola

I had fraud, another branch on Davis wanted to play electronics and texting over this entry young man who helped me today. I even asked if I had to play phone texts with your sandwich board and he said no ma’am I can take care of you. He took care of my account and gave me a new debit in the same time Davis branch glorifying their texting ability with an empty branch. PNC get it together with that branch please. I’ve had an account at my home branch since 1972 when owned by Ohio Citizens. They would cringe at what Davis branch has become. I completely understand if the branch was busy. Not one customer in that branch. They should go to Bayou and learn about human interactions from this entry door man. If the phone texts is too much, take over for them please. Sometimes we are just not on our game. Fraud was NOT in my timing or schedule of events. Be this young man. I wish I had his name but they know who he is. Thank you

The branch manager, Vincent, is very knowledgeable, patient, and helpful. He has helped me twice - once with a simple question, and again with a more complicated matter. I highly recommend his services and expertise. Thank you, Vincent!

BBVA was the best. PNC acquired BBVA and the wheels fell off the wagon! People at the branch are clueless due to the transition. I had to call customer service because I could not log into online banking following the transition. Stayed on hold for 1.5 hours and was disconnected. Was a loyal BBVA customer for 15 years...now it is time to move on! Avoid this institution like the bubonic plague because the level of customer service will make you sick.

Nope. Leaving. Completely missing an account after change from BBVA with no hope of reaching a human who can help me.

Tosheiba was amazing!!! She is the definition of great customer service!!! Thank you!

The lady I assume is very racists. I go with a customers check in work clothes and I'm white. 2 things against me. She said bank doesn't have 1300.00 refused to cash it. Would not recommend this bank to anyone at all.

Bbva was amazing bank and never had any problems…. But from a generous and understanding stand point… Every job goes thru changes and it take time for someone to learn and get use to there new system… what happen to people having patient and be understanding to there change… Give them time. It want happen overnight…

Kecia Witt-Robinson did an amazing job & went out of her way to help!!!

Great people at this branch. Checking and cards don't have a bunch of fees like other banks. Android Pay supported.

Always so friendly and ready to help!